2016-11-25 16:10:37 +00:00
|
|
|
{
|
|
|
|
|
"Age": 63188310,
|
|
|
|
|
"PriorityID": "3",
|
|
|
|
|
"ContentType": "text/plain; charset=utf-8",
|
|
|
|
|
"AttachmentIDOfHTMLBody": "1",
|
|
|
|
|
"DynamicField_SugarCRMCompanySelection": null,
|
|
|
|
|
"ServiceID": null,
|
|
|
|
|
"TicketFreeText11": null,
|
|
|
|
|
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
|
|
|
|
|
"DynamicField_Topic": null,
|
|
|
|
|
"StateID": "2",
|
|
|
|
|
"DynamicField_Hostname": null,
|
|
|
|
|
"Body": "test #3",
|
|
|
|
|
"DynamicField_ZammadMigratorChanged": null,
|
|
|
|
|
"EscalationTime": "0",
|
2021-09-14 19:36:57 +00:00
|
|
|
"ChangeTime": "2014-11-21 00:21:08",
|
2016-11-25 16:10:37 +00:00
|
|
|
"OwnerID": "3",
|
|
|
|
|
"DynamicField_ZarafaTN": null,
|
|
|
|
|
"DynamicField_ProcessManagementActivityID": null,
|
|
|
|
|
"DynamicField_TopicID": null,
|
|
|
|
|
"DynamicField_ScomHostname": null,
|
|
|
|
|
"Owner": "agent-2",
|
|
|
|
|
"AgeTimeUnix": 63188309,
|
|
|
|
|
"TicketFreeKey11": null,
|
|
|
|
|
"ArticleID": "3970",
|
2021-09-14 19:36:57 +00:00
|
|
|
"CreateTime": "2014-11-21 00:17:41",
|
2016-11-25 16:10:37 +00:00
|
|
|
"DynamicField_ScomUUID": null,
|
|
|
|
|
"DynamicField_TicketFreeText11": null,
|
|
|
|
|
"DynamicField_TicketFreeKey11": null,
|
|
|
|
|
"DynamicField_ITSMReviewRequired": "No",
|
|
|
|
|
"DynamicField_OpenExchangeTicketNumber": null,
|
|
|
|
|
"DynamicField_ITSMDecisionDate": null,
|
|
|
|
|
"ArticleTypeID": "5",
|
|
|
|
|
"QueueID": "1",
|
|
|
|
|
"ReplyTo": "",
|
|
|
|
|
"DynamicField_ITSMImpact": null,
|
|
|
|
|
"TicketID": "730",
|
|
|
|
|
"DynamicField_ITSMRecoveryStartTime": null,
|
|
|
|
|
"Cc": "",
|
|
|
|
|
"EscalationResponseTime": "0",
|
|
|
|
|
"DynamicField_ProcessManagementProcessID": null,
|
|
|
|
|
"IncomingTime": "1416525461",
|
|
|
|
|
"Charset": "utf-8",
|
|
|
|
|
"DynamicField_CheckboxExample": null,
|
|
|
|
|
"DynamicField_Location": null,
|
|
|
|
|
"CustomerUserID": "BetreuterKunde2",
|
|
|
|
|
"DynamicField_Vertriebsweg": null,
|
|
|
|
|
"Attachments": [
|
|
|
|
|
{
|
|
|
|
|
"ContentAlternative": "",
|
|
|
|
|
"ContentID": "",
|
|
|
|
|
"Disposition": "inline",
|
|
|
|
|
"Filesize": "201 Bytes",
|
|
|
|
|
"ContentType": "text/html; charset=\"utf-8\"",
|
|
|
|
|
"Filename": "ZmlsZS0y\n",
|
|
|
|
|
"FilesizeRaw": "201",
|
|
|
|
|
"Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl\nIiBjb250ZW50PSJ0ZXh0L2h0bWw7IGNoYXJzZXQ9dXRmLTgiLz48L2hlYWQ+PGJvZHkgc3R5bGU9\nImZvbnQtZmFtaWx5OkdlbmV2YSxIZWx2ZXRpY2EsQXJpYWwsc2Fucy1zZXJpZjsgZm9udC1zaXpl\nOiAxMnB4OyI+dGVzdCAjMzwvYm9keT48L2h0bWw+\n"
|
|
|
|
|
}
|
|
|
|
|
],
|
|
|
|
|
"DynamicField_CustomerLocation": null,
|
|
|
|
|
"DynamicField_SugarCRMRemoteID": null,
|
|
|
|
|
"DynamicField_OpenExchangeTN": null,
|
|
|
|
|
"Service": "",
|
|
|
|
|
"Type": "Incident",
|
|
|
|
|
"ContentCharset": "utf-8",
|
|
|
|
|
"DynamicField_TETest": null,
|
|
|
|
|
"Responsible": "root@localhost",
|
|
|
|
|
"SenderType": "customer",
|
|
|
|
|
"ResponsibleID": "1",
|
|
|
|
|
"SLA": "",
|
|
|
|
|
"MimeType": "text/plain",
|
|
|
|
|
"DynamicField_Combine": null,
|
|
|
|
|
"Subject": "test #3",
|
|
|
|
|
"InReplyTo": "",
|
|
|
|
|
"RealTillTimeNotUsed": "0",
|
|
|
|
|
"DynamicField_ScomService": null,
|
|
|
|
|
"CustomerID": "3333333333",
|
|
|
|
|
"TypeID": "1",
|
|
|
|
|
"MessageID": "",
|
|
|
|
|
"Priority": "3 normal",
|
|
|
|
|
"To": "Postmaster",
|
|
|
|
|
"DynamicField_SugarCRMCompanySelectedID": null,
|
|
|
|
|
"UntilTime": 0,
|
|
|
|
|
"EscalationUpdateTime": "0",
|
|
|
|
|
"CreatedBy": "3",
|
|
|
|
|
"Queue": "Postmaster",
|
|
|
|
|
"DynamicField_ITSMRepairStartTime": null,
|
|
|
|
|
"ToRealname": "Postmaster",
|
|
|
|
|
"State": "closed successful",
|
|
|
|
|
"SenderTypeID": "3",
|
|
|
|
|
"DynamicField_ZammadMigratorChangedOld": "1",
|
|
|
|
|
"Title": "test #3",
|
|
|
|
|
"DynamicField_ScomState": null,
|
|
|
|
|
"References": "",
|
|
|
|
|
"DynamicField_Department": null,
|
|
|
|
|
"ArticleType": "phone",
|
|
|
|
|
"StateType": "closed",
|
|
|
|
|
"FromRealname": "Betreuter Kunde",
|
|
|
|
|
"EscalationSolutionTime": "0",
|
|
|
|
|
"LockID": "1",
|
|
|
|
|
"TicketNumber": "20141121305000012",
|
|
|
|
|
"DynamicField_ITSMDecisionResult": null,
|
|
|
|
|
"Lock": "unlock",
|
|
|
|
|
"CreateTimeUnix": "1416525460",
|
|
|
|
|
"SLAID": null,
|
|
|
|
|
"DynamicField_ITSMCriticality": null,
|
|
|
|
|
"From": "\"Betreuter Kunde\" <kunde2@kunde.de>,"
|
2021-09-14 19:36:57 +00:00
|
|
|
}
|
