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trabajo-afectivo/spec/fixtures/import/otrs/ticket/default.json

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Working on issue #368 - big time refactoring, adding of rspec and additional tests.
2016-11-25 16:10:37 +00:00
{
"Age": 63277486,
"PriorityID": "3",
"ServiceID": "",
"DynamicField_SugarCRMCompanySelection": null,
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
"DynamicField_Topic": null,
"StateID": "2",
"DynamicField_Hostname": null,
"DynamicField_ZammadMigratorChanged": null,
"EscalationTime": "0",
"Changed": "2014-11-21 00:21:08",
"OwnerID": "3",
"DynamicField_ZarafaTN": null,
"DynamicField_ProcessManagementActivityID": null,
"DynamicField_TopicID": null,
"DynamicField_ScomHostname": null,
"Owner": "agent-2",
"Created": "2014-11-21 00:17:40",
"DynamicField_TicketFreeText11": null,
"DynamicField_ScomUUID": null,
"DynamicField_TicketFreeKey11": null,
"DynamicField_ITSMReviewRequired": "No",
"DynamicField_OpenExchangeTicketNumber": null,
"DynamicField_ITSMDecisionDate": null,
"QueueID": "1",
"CreateBy": "3",
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"TicketID": "730",
"DynamicField_ITSMRecoveryStartTime": null,
"SolutionInMin": 0,
"EscalationResponseTime": "0",
"UnlockTimeout": "1416525661",
"DynamicField_ProcessManagementProcessID": null,
"ArchiveFlag": "n",
"DynamicField_CheckboxExample": null,
"SolutionTime": "2014-11-21 00:21:08",
"DynamicField_Location": null,
"CustomerUserID": "BetreuterKunde2",
"DynamicField_Vertriebsweg": null,
"DynamicField_CustomerLocation": null,
"DynamicField_SugarCRMRemoteID": null,
"DynamicField_OpenExchangeTN": null,
"Type": "Incident",
"DynamicField_TETest": null,
"Responsible": "root@localhost",
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"ChangeBy": "3",
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"CustomerID": "3333333333",
"TypeID": "1",
"Priority": "3 normal",
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"History": [
{
"HistoryID": "11291",
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"Name": "%%20141121305000012%%Postmaster%%3 normal%%open%%730"
},
{
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"Name": "%%FieldName%%ZammadMigratorChanged%%Value%%1"
},
{
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"TypeID": "1",
"HistoryTypeID": "38",
"ArticleID": 0,
"StateID": "4",
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"TicketID": "730",
"Name": "%%NULL%%%%NULL%%"
},
{
"HistoryID": "11294",
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"TypeID": "1",
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"TicketID": "730",
"Name": "%%NULL%%%%NULL%%"
},
{
"HistoryID": "11295",
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"CreateTime": "2014-11-21 00:17:41",
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"QueueID": "1",
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"TypeID": "1",
"HistoryTypeID": "21",
"ArticleID": 0,
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"CreateBy": "3",
"TicketID": "730",
"Name": "%%CustomerID=3333333333;CustomerUser=BetreuterKunde2;"
},
{
"HistoryID": "11296",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:17:41",
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"TypeID": "1",
"HistoryTypeID": "28",
"ArticleID": 0,
"StateID": "4",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%FieldName%%ITSMDueDate%%Value%%2014-11-24 00:15:00"
},
{
"HistoryID": "11297",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:17:41",
"OwnerID": "1",
"QueueID": "1",
"HistoryType": "PhoneCallCustomer",
"TypeID": "1",
"HistoryTypeID": "14",
"ArticleID": "3970",
"StateID": "4",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%"
},
{
"HistoryID": "11298",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:17:42",
"OwnerID": "1",
"QueueID": "1",
"HistoryType": "SendAutoReply",
"TypeID": "1",
"HistoryTypeID": "4",
"ArticleID": "3971",
"StateID": "4",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%\"Betreuter Kunde\" <kunde2@kunde.de>"
},
{
"HistoryID": "11299",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:17:42",
"OwnerID": "3",
"QueueID": "1",
"HistoryType": "OwnerUpdate",
"TypeID": "1",
"HistoryTypeID": "23",
"ArticleID": 0,
"StateID": "4",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%agent-2%%3"
},
{
"HistoryID": "11300",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:17:43",
"OwnerID": "3",
"QueueID": "1",
"HistoryType": "SendCustomerNotification",
"TypeID": "1",
"HistoryTypeID": "10",
"ArticleID": "3972",
"StateID": "4",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%kunde2@kunde.de"
},
{
"HistoryID": "11301",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:17:43",
"OwnerID": "3",
"QueueID": "1",
"HistoryType": "SendAgentNotification",
"TypeID": "1",
"HistoryTypeID": "9",
"ArticleID": 0,
"StateID": "4",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%TEST%%agent-1@example.com"
},
{
"HistoryID": "11302",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:17:44",
"OwnerID": "3",
"QueueID": "1",
"HistoryType": "SendAgentNotification",
"TypeID": "1",
"HistoryTypeID": "9",
"ArticleID": 0,
"StateID": "4",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%TEST%%agent-2-for-role-2@example.com"
},
{
"HistoryID": "11303",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:21:01",
"OwnerID": "3",
"QueueID": "1",
"HistoryType": "Lock",
"TypeID": "1",
"HistoryTypeID": "17",
"ArticleID": 0,
"StateID": "4",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%lock"
},
{
"HistoryID": "11304",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:21:01",
"OwnerID": "3",
"QueueID": "1",
"HistoryType": "Misc",
"TypeID": "1",
"HistoryTypeID": "25",
"ArticleID": 0,
"StateID": "4",
"CreateBy": "3",
"TicketID": "730",
"Name": "Reset of unlock time."
},
{
"HistoryID": "11305",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:21:08",
"OwnerID": "3",
"QueueID": "1",
"HistoryType": "StateUpdate",
"TypeID": "1",
"HistoryTypeID": "27",
"ArticleID": 0,
"StateID": "2",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%open%%closed successful%%"
},
{
"HistoryID": "11306",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:21:08",
"OwnerID": "3",
"QueueID": "1",
"HistoryType": "Unlock",
"TypeID": "1",
"HistoryTypeID": "18",
"ArticleID": 0,
"StateID": "2",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%unlock"
},
{
"HistoryID": "11307",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:21:08",
"OwnerID": "3",
"QueueID": "1",
"HistoryType": "AddNote",
"TypeID": "1",
"HistoryTypeID": "15",
"ArticleID": "3973",
"StateID": "2",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%Close"
},
{
"HistoryID": "11308",
"PriorityID": "3",
"CreateTime": "2014-11-21 00:21:09",
"OwnerID": "3",
"QueueID": "1",
"HistoryType": "TicketDynamicFieldUpdate",
"TypeID": "1",
"HistoryTypeID": "28",
"ArticleID": 0,
"StateID": "2",
"CreateBy": "3",
"TicketID": "730",
"Name": "%%FieldName%%ITSMReviewRequired%%Value%%No"
}
],
"UntilTime": 0,
"EscalationUpdateTime": "0",
"DynamicField_ITSMRepairStartTime": null,
"Queue": "Postmaster",
"State": "closed successful",
"Closed": "2014-11-21 00:21:08",
"Title": "test #3",
"DynamicField_ZammadMigratorChangedOld": "1",
"DynamicField_ScomState": null,
"FirstLock": "2014-11-21 00:21:01",
"DynamicField_Department": null,
"Articles": [
{
"Age": 63277486,
"PriorityID": "3",
"ContentType": "text/plain; charset=utf-8",
"AttachmentIDOfHTMLBody": "1",
"DynamicField_SugarCRMCompanySelection": null,
"ServiceID": null,
"TicketFreeText11": null,
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
"DynamicField_Topic": null,
"StateID": "2",
"DynamicField_Hostname": null,
"Body": "test #3",
"DynamicField_ZammadMigratorChanged": null,
"EscalationTime": "0",
"Changed": "2014-11-21 00:21:08",
"OwnerID": "3",
"DynamicField_ZarafaTN": null,
"DynamicField_ProcessManagementActivityID": null,
"DynamicField_TopicID": null,
"DynamicField_ScomHostname": null,
"Owner": "agent-2",
"AgeTimeUnix": 63277485,
"TicketFreeKey11": null,
"ArticleID": "3970",
"Created": "2014-11-21 00:17:41",
"DynamicField_ScomUUID": null,
"DynamicField_TicketFreeText11": null,
"DynamicField_TicketFreeKey11": null,
"DynamicField_ITSMReviewRequired": "No",
"DynamicField_OpenExchangeTicketNumber": null,
"DynamicField_ITSMDecisionDate": null,
"ArticleTypeID": "5",
"QueueID": "1",
"ReplyTo": "",
"DynamicField_ITSMImpact": null,
"TicketID": "730",
"DynamicField_ITSMRecoveryStartTime": null,
"Cc": "",
"EscalationResponseTime": "0",
"DynamicField_ProcessManagementProcessID": null,
"IncomingTime": "1416525461",
"Charset": "utf-8",
"DynamicField_CheckboxExample": null,
"DynamicField_Location": null,
"CustomerUserID": "BetreuterKunde2",
"DynamicField_Vertriebsweg": null,
"Attachments": [
{
"ContentAlternative": "",
"ContentID": "",
"Disposition": "inline",
"Filesize": "201 Bytes",
"ContentType": "text/html; charset=\"utf-8\"",
"Filename": "ZmlsZS0y\n",
"FilesizeRaw": "201",
"Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl\nIiBjb250ZW50PSJ0ZXh0L2h0bWw7IGNoYXJzZXQ9dXRmLTgiLz48L2hlYWQ+PGJvZHkgc3R5bGU9\nImZvbnQtZmFtaWx5OkdlbmV2YSxIZWx2ZXRpY2EsQXJpYWwsc2Fucy1zZXJpZjsgZm9udC1zaXpl\nOiAxMnB4OyI+dGVzdCAjMzwvYm9keT48L2h0bWw+\n"
}
],
"DynamicField_CustomerLocation": null,
"DynamicField_SugarCRMRemoteID": null,
"DynamicField_OpenExchangeTN": null,
"Service": "",
"Type": "Incident",
"ContentCharset": "utf-8",
"DynamicField_TETest": null,
"Responsible": "root@localhost",
"SenderType": "customer",
"ResponsibleID": "1",
"SLA": "",
"MimeType": "text/plain",
"DynamicField_Combine": null,
"Subject": "test #3",
"InReplyTo": "",
"RealTillTimeNotUsed": "0",
"DynamicField_ScomService": null,
"CustomerID": "3333333333",
"TypeID": "1",
"MessageID": "",
"Priority": "3 normal",
"To": "Postmaster",
"DynamicField_SugarCRMCompanySelectedID": null,
"UntilTime": 0,
"EscalationUpdateTime": "0",
"CreatedBy": "3",
"Queue": "Postmaster",
"DynamicField_ITSMRepairStartTime": null,
"ToRealname": "Postmaster",
"State": "closed successful",
"SenderTypeID": "3",
"DynamicField_ZammadMigratorChangedOld": "1",
"Title": "test #3",
"DynamicField_ScomState": null,
"References": "",
"DynamicField_Department": null,
"ArticleType": "phone",
"StateType": "closed",
"FromRealname": "Betreuter Kunde",
"EscalationSolutionTime": "0",
"LockID": "1",
"TicketNumber": "20141121305000012",
"DynamicField_ITSMDecisionResult": null,
"Lock": "unlock",
"CreateTimeUnix": "1416525460",
"SLAID": null,
"DynamicField_ITSMCriticality": null,
"From": "\"Betreuter Kunde\" <kunde2@kunde.de>,"
},
{
"Age": 63277486,
"PriorityID": "3",
"ContentType": "text/plain; charset=utf-8",
"AttachmentIDOfHTMLBody": "1",
"DynamicField_SugarCRMCompanySelection": null,
"ServiceID": null,
"TicketFreeText11": null,
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
"DynamicField_Topic": null,
"StateID": "2",
"DynamicField_Hostname": null,
"Body": "This is a demo text which is send to every inquiry.\nIt could contain something like:\n\nThanks for your email. A new ticket has been created.\n\nYou wrote:\n> test #3\n\n\nYour email will be answered by a human ASAP\n\nHave fun with OTRS! :-)\n\nYour OTRS Team\n",
"DynamicField_ZammadMigratorChanged": null,
"EscalationTime": "0",
"Changed": "2014-11-21 00:21:08",
"OwnerID": "3",
"DynamicField_ZarafaTN": null,
"DynamicField_ProcessManagementActivityID": null,
"DynamicField_TopicID": null,
"DynamicField_ScomHostname": null,
"Owner": "agent-2",
"AgeTimeUnix": 63277484,
"TicketFreeKey11": null,
"ArticleID": "3971",
"Created": "2014-11-21 00:17:42",
"DynamicField_ScomUUID": null,
"DynamicField_TicketFreeText11": null,
"DynamicField_TicketFreeKey11": null,
"DynamicField_ITSMReviewRequired": "No",
"DynamicField_OpenExchangeTicketNumber": null,
"DynamicField_ITSMDecisionDate": null,
"ArticleTypeID": "1",
"QueueID": "1",
"ReplyTo": "",
"DynamicField_ITSMImpact": null,
"TicketID": "730",
"DynamicField_ITSMRecoveryStartTime": null,
"Cc": "",
"EscalationResponseTime": "0",
"DynamicField_ProcessManagementProcessID": null,
"IncomingTime": "1416525462",
"Charset": "utf-8",
"DynamicField_CheckboxExample": null,
"DynamicField_Location": null,
"CustomerUserID": "BetreuterKunde2",
"DynamicField_Vertriebsweg": null,
"Attachments": [
{
"ContentAlternative": "",
"ContentID": "",
"Disposition": "inline",
"Filesize": "591 Bytes",
"ContentType": "text/html; charset=\"utf-8\"",
"Filename": "ZmlsZS0y\n",
"FilesizeRaw": "591",
"Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl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\nYW08YnIvPjwvYm9keT48L2h0bWw+\n"
}
],
"DynamicField_CustomerLocation": null,
"DynamicField_SugarCRMRemoteID": null,
"DynamicField_OpenExchangeTN": null,
"Service": "",
"Type": "Incident",
"ContentCharset": "utf-8",
"DynamicField_TETest": null,
"Responsible": "root@localhost",
"SenderType": "system",
"ResponsibleID": "1",
"SLA": "",
"MimeType": "text/plain",
"DynamicField_Combine": null,
"Subject": "[Ticket#20141121305000012] RE: test #3",
"InReplyTo": "",
"RealTillTimeNotUsed": "0",
"DynamicField_ScomService": null,
"CustomerID": "3333333333",
"TypeID": "1",
"MessageID": "<1416525462.277752.866124677.730.3@yourhost.example.com>",
"Priority": "3 normal",
"To": "\"Betreuter Kunde\" <kunde2@kunde.de>",
"DynamicField_SugarCRMCompanySelectedID": null,
"UntilTime": 0,
"EscalationUpdateTime": "0",
"CreatedBy": "3",
"Queue": "Postmaster",
"DynamicField_ITSMRepairStartTime": null,
"ToRealname": "Betreuter Kunde",
"State": "closed successful",
"SenderTypeID": "2",
"DynamicField_ZammadMigratorChangedOld": "1",
"Title": "test #3",
"DynamicField_ScomState": null,
"References": "",
"DynamicField_Department": null,
"ArticleType": "email-external",
"StateType": "closed",
"FromRealname": "OTRS System",
"EscalationSolutionTime": "0",
"LockID": "1",
"TicketNumber": "20141121305000012",
"DynamicField_ITSMDecisionResult": null,
"Lock": "unlock",
"CreateTimeUnix": "1416525460",
"SLAID": null,
"DynamicField_ITSMCriticality": null,
"From": "OTRS System <otrs@localhost>"
},
{
"Age": 63277486,
"PriorityID": "3",
"ContentType": "text/plain; charset=utf-8",
"DynamicField_SugarCRMCompanySelection": null,
"ServiceID": null,
"TicketFreeText11": null,
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
"DynamicField_Topic": null,
"StateID": "2",
"DynamicField_Hostname": null,
"Body": "CustomerUser: Betreuter Kunde\nCustomerUser Email: kunde2@kunde.de\nPartner Email: \"Betreuter Kunde\" <kunde2@kunde.de>,",
"DynamicField_ZammadMigratorChanged": null,
"EscalationTime": "0",
"Changed": "2014-11-21 00:21:08",
"OwnerID": "3",
"DynamicField_ZarafaTN": null,
"DynamicField_ProcessManagementActivityID": null,
"DynamicField_TopicID": null,
"DynamicField_ScomHostname": null,
"Owner": "agent-2",
"AgeTimeUnix": 63277483,
"TicketFreeKey11": null,
"ArticleID": "3972",
"Created": "2014-11-21 00:17:43",
"DynamicField_ScomUUID": null,
"DynamicField_TicketFreeText11": null,
"DynamicField_TicketFreeKey11": null,
"DynamicField_ITSMReviewRequired": "No",
"DynamicField_OpenExchangeTicketNumber": null,
"DynamicField_ITSMDecisionDate": null,
"ArticleTypeID": "3",
"QueueID": "1",
"ReplyTo": "",
"DynamicField_ITSMImpact": null,
"TicketID": "730",
"DynamicField_ITSMRecoveryStartTime": null,
"Cc": "",
"EscalationResponseTime": "0",
"DynamicField_ProcessManagementProcessID": null,
"IncomingTime": "1416525463",
"Charset": "utf-8",
"DynamicField_CheckboxExample": null,
"DynamicField_Location": null,
"CustomerUserID": "BetreuterKunde2",
"DynamicField_Vertriebsweg": null,
"Attachments": [],
"DynamicField_CustomerLocation": null,
"DynamicField_SugarCRMRemoteID": null,
"DynamicField_OpenExchangeTN": null,
"Service": "",
"Type": "Incident",
"ContentCharset": "utf-8",
"DynamicField_TETest": null,
"Responsible": "root@localhost",
"SenderType": "system",
"ResponsibleID": "1",
"SLA": "",
"MimeType": "text/plain",
"DynamicField_Combine": null,
"Subject": "[Ticket#20141121305000012] EventNotification: test #3",
"InReplyTo": "",
"RealTillTimeNotUsed": "0",
"DynamicField_ScomService": null,
"CustomerID": "3333333333",
"TypeID": "1",
"MessageID": "<1416525463.523919.240611208.730.3@yourhost.example.com>",
"Priority": "3 normal",
"To": "kunde2@kunde.de",
"DynamicField_SugarCRMCompanySelectedID": null,
"UntilTime": 0,
"EscalationUpdateTime": "0",
"CreatedBy": "3",
"Queue": "Postmaster",
"DynamicField_ITSMRepairStartTime": null,
"ToRealname": "kunde2@kunde.de",
"State": "closed successful",
"SenderTypeID": "2",
"DynamicField_ZammadMigratorChangedOld": "1",
"Title": "test #3",
"DynamicField_ScomState": null,
"References": "",
"DynamicField_Department": null,
"ArticleType": "email-notification-ext",
"StateType": "closed",
"FromRealname": "OTRS System",
"EscalationSolutionTime": "0",
"LockID": "1",
"TicketNumber": "20141121305000012",
"DynamicField_ITSMDecisionResult": null,
"Lock": "unlock",
"CreateTimeUnix": "1416525460",
"SLAID": null,
"DynamicField_ITSMCriticality": null,
"From": "OTRS System <otrs@localhost>"
},
{
"Age": 63277486,
"PriorityID": "3",
"ContentType": "text/plain; charset=utf-8",
"AttachmentIDOfHTMLBody": "1",
"DynamicField_SugarCRMCompanySelection": null,
"ServiceID": null,
"TicketFreeText11": null,
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
"DynamicField_Topic": null,
"StateID": "2",
"DynamicField_Hostname": null,
"Body": "close",
"DynamicField_ZammadMigratorChanged": null,
"EscalationTime": "0",
"Changed": "2014-11-21 00:21:08",
"OwnerID": "3",
"DynamicField_ZarafaTN": null,
"DynamicField_ProcessManagementActivityID": null,
"DynamicField_TopicID": null,
"DynamicField_ScomHostname": null,
"Owner": "agent-2",
"AgeTimeUnix": 63277278,
"TicketFreeKey11": null,
"ArticleID": "3973",
"Created": "2014-11-21 00:21:08",
"DynamicField_ScomUUID": null,
"DynamicField_TicketFreeText11": null,
"DynamicField_TicketFreeKey11": null,
"DynamicField_ITSMReviewRequired": "No",
"DynamicField_OpenExchangeTicketNumber": null,
"DynamicField_ITSMDecisionDate": null,
"ArticleTypeID": "9",
"QueueID": "1",
"ReplyTo": "",
"DynamicField_ITSMImpact": null,
"TicketID": "730",
"DynamicField_ITSMRecoveryStartTime": null,
"Cc": "",
"EscalationResponseTime": "0",
"DynamicField_ProcessManagementProcessID": null,
"IncomingTime": "1416525668",
"Charset": "utf-8",
"DynamicField_CheckboxExample": null,
"DynamicField_Location": null,
"CustomerUserID": "BetreuterKunde2",
"DynamicField_Vertriebsweg": null,
"Attachments": [
{
"ContentAlternative": "",
"ContentID": "",
"Disposition": "inline",
"Filesize": "199 Bytes",
"ContentType": "text/html; charset=\"utf-8\"",
"Filename": "ZmlsZS0y\n",
"FilesizeRaw": "199",
"Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl\nIiBjb250ZW50PSJ0ZXh0L2h0bWw7IGNoYXJzZXQ9dXRmLTgiLz48L2hlYWQ+PGJvZHkgc3R5bGU9\nImZvbnQtZmFtaWx5OkdlbmV2YSxIZWx2ZXRpY2EsQXJpYWwsc2Fucy1zZXJpZjsgZm9udC1zaXpl\nOiAxMnB4OyI+Y2xvc2U8L2JvZHk+PC9odG1sPg==\n"
}
],
"DynamicField_CustomerLocation": null,
"DynamicField_SugarCRMRemoteID": null,
"DynamicField_OpenExchangeTN": null,
"Service": "",
"Type": "Incident",
"ContentCharset": "utf-8",
"DynamicField_TETest": null,
"Responsible": "root@localhost",
"SenderType": "agent",
"ResponsibleID": "1",
"SLA": "",
"MimeType": "text/plain",
"DynamicField_Combine": null,
"Subject": "Close",
"InReplyTo": "",
"RealTillTimeNotUsed": "0",
"DynamicField_ScomService": null,
"CustomerID": "3333333333",
"TypeID": "1",
"MessageID": "",
"Priority": "3 normal",
"To": "",
"DynamicField_SugarCRMCompanySelectedID": null,
"UntilTime": 0,
"EscalationUpdateTime": "0",
"CreatedBy": "3",
"Queue": "Postmaster",
"DynamicField_ITSMRepairStartTime": null,
"State": "closed successful",
"SenderTypeID": "1",
"DynamicField_ZammadMigratorChangedOld": "1",
"Title": "test #3",
"DynamicField_ScomState": null,
"References": "",
"DynamicField_Department": null,
"ArticleType": "note-internal",
"StateType": "closed",
"FromRealname": "agent-2 firstname äöüß agent-2 lastname äöüß",
"EscalationSolutionTime": "0",
"LockID": "1",
"TicketNumber": "20141121305000012",
"DynamicField_ITSMDecisionResult": null,
"Lock": "unlock",
"CreateTimeUnix": "1416525460",
"SLAID": null,
"DynamicField_ITSMCriticality": null,
"From": "\"agent-2 firstname äöüß agent-2 lastname äöüß\" <agent-2@example.com>"
}
],
"StateType": "closed",
"EscalationSolutionTime": "0",
"LockID": "1",
"TicketNumber": "20141121305000012",
"DynamicField_ITSMDecisionResult": null,
"CreateTimeUnix": "1416525460",
"Lock": "unlock",
"SLAID": "",
"DynamicField_ITSMCriticality": null
}
Reference in a new issue Copy permalink