trabajo-afectivo/app/views/mailer/ticket_escalation_warning/es.html.erb

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El ticket escalará (#{ticket.title})
<div>Buenos días #{recipient.firstname},</div>
<br>
<div>Un ticket (#{ticket.title}) de "<b>#{ticket.customer.longname}</b>" escalará a "#{ticket.escalation_at}"!</div>
<br>
<% if @objects[:article] %>
<div>
#{t('Information')}:
<blockquote type="cite">
#{article.body_as_html}
</blockquote>
</div>
<% end %>
<br>
<div>
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">#{t('View this in Zammad')}</a>
</div>