trabajo-afectivo/app/models/observer/ticket/article/fillup_from_general.rb

# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/

class Observer::Ticket::Article::FillupFromGeneral < ActiveRecord::Observer
  observe 'ticket::_article'

  def before_create(record)

    # return if we run import mode
    return if Setting.get('import_mode')

    # only do fill of from if article got created via application_server (e. g. not
    # if article and sender type is set via *.postmaster)
    return if ApplicationHandleInfo.current.split('.')[1] == 'postmaster'

    # set from on all article types excluding email|twitter status|twitter direct-message|facebook feed post|facebook feed comment
    return if !record.type_id
    type = Ticket::Article::Type.lookup(id: record.type_id)
    return if type['name'] == 'email'

    # from will be set by channel backend
    return if type['name'] == 'twitter status'
    return if type['name'] == 'twitter direct-message'
    return if type['name'] == 'facebook feed post'
    return if type['name'] == 'facebook feed comment'

    return if !record.created_by_id
    user        = User.find(record.created_by_id)
    record.from = "#{user.firstname} #{user.lastname}"
  end
end