478 lines
20 KiB
Ruby
478 lines
20 KiB
Ruby
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require 'rails_helper'
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RSpec.describe 'Integration CTI', type: :request do
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let(:agent_user) do
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create(:agent_user)
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end
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let!(:customer_user1) do
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create(
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:customer_user,
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login: 'ticket-caller_id_cti-customer1@example.com',
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firstname: 'CallerId',
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lastname: 'Customer1',
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phone: '+49 99999 222222',
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fax: '+49 99999 222223',
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mobile: '+4912347114711',
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note: 'Phone at home: +49 99999 222224',
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)
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end
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let!(:customer_user2) do
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create(
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:customer_user,
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login: 'ticket-caller_id_cti-customer2@example.com',
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firstname: 'CallerId',
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lastname: 'Customer2',
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phone: '+49 99999 222222 2',
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)
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end
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let!(:customer_user3) do
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create(
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:customer_user,
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login: 'ticket-caller_id_cti-customer3@example.com',
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firstname: 'CallerId',
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lastname: 'Customer3',
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phone: '+49 99999 222222 2',
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)
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end
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before(:each) do
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Cti::Log.destroy_all
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Setting.set('cti_integration', true)
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Setting.set('cti_config', {
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outbound: {
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routing_table: [
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{
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dest: '41*',
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caller_id: '41715880339000',
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},
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{
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dest: '491714000000',
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caller_id: '41715880339000',
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},
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],
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default_caller_id: '4930777000000',
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},
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inbound: {
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block_caller_ids: [
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{
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caller_id: '491715000000',
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note: 'some note',
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}
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],
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notify_user_ids: {
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2 => true,
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4 => false,
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},
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}
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})
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Cti::CallerId.rebuild
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end
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describe 'request handling' do
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it 'does token check' do
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params = 'event=newCall&direction=in&from=4912347114711&to=4930600000000&call_id=4991155921769858278-1&user%5B%5D=user+1&user%5B%5D=user+2'
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post '/api/v1/cti/not_existing_token', params: params
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expect(response).to have_http_status(401)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['error']).to eq('Invalid token, please contact your admin!')
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end
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it 'does basic call' do
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token = Setting.get('cti_token')
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# inbound - I
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params = 'event=newCall&direction=in&from=4912347114711&to=4930600000000&call_id=4991155921769858278-1&user%5B%5D=user+1&user%5B%5D=user+2'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response).to be_blank
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# inbound - II - block caller
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params = 'event=newCall&direction=in&from=491715000000&to=4930600000000&call_id=4991155921769858278-2&user%5B%5D=user+1&user%5B%5D=user+2'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['action']).to eq('reject')
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expect(json_response['reason']).to eq('busy')
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# outbound - I - set default_caller_id
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params = 'event=newCall&direction=out&from=4930600000000&to=4912347114711&call_id=8621106404543334274-3&user%5B%5D=user+1'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['action']).to eq('dial')
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expect(json_response['number']).to eq('4912347114711')
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expect(json_response['caller_id']).to eq('4930777000000')
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# outbound - II - set caller_id based on routing_table by explicite number
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params = 'event=newCall&direction=out&from=4930600000000&to=491714000000&call_id=8621106404543334274-4&user%5B%5D=user+1'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['action']).to eq('dial')
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expect(json_response['number']).to eq('491714000000')
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expect(json_response['caller_id']).to eq('41715880339000')
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# outbound - III - set caller_id based on routing_table by 41*
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params = 'event=newCall&direction=out&from=4930600000000&to=4147110000000&call_id=8621106404543334274-5&user%5B%5D=user+1'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['action']).to eq('dial')
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expect(json_response['number']).to eq('4147110000000')
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expect(json_response['caller_id']).to eq('41715880339000')
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# no config
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Setting.set('cti_config', {})
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params = 'event=newCall&direction=in&from=4912347114711&to=4930600000000&call_id=4991155921769858278-6&user%5B%5D=user+1&user%5B%5D=user+2'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(422)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['error']).to eq('Feature not configured, please contact your admin!')
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end
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it 'does log call' do
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token = Setting.get('cti_token')
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# outbound - I - new call
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params = 'event=newCall&direction=out&from=4930600000000&to=4912347114711&call_id=1234567890-1&user%5B%5D=user+1'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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log = Cti::Log.find_by(call_id: '1234567890-1')
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expect(log).to be_truthy
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expect(log.from).to eq('4930777000000')
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expect(log.to).to eq('4912347114711')
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expect(log.direction).to eq('out')
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expect(log.from_comment).to eq('user 1')
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expect(log.to_comment).to eq('CallerId Customer1')
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expect(log.comment).to be_nil
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expect(log.state).to eq('newCall')
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expect(log.done).to eq(true)
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expect(log.initialized_at).to be_truthy
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expect(log.start_at).to be_nil
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expect(log.end_at).to be_nil
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expect(log.duration_waiting_time).to be_nil
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expect(log.duration_talking_time).to be_nil
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# outbound - I - hangup by agent
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params = 'event=hangup&direction=out&call_id=1234567890-1&cause=cancel'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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log = Cti::Log.find_by(call_id: '1234567890-1')
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expect(log).to be_truthy
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expect(log.from).to eq('4930777000000')
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expect(log.to).to eq('4912347114711')
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expect(log.direction).to eq('out')
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expect(log.from_comment).to eq('user 1')
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expect(log.to_comment).to eq('CallerId Customer1')
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expect(log.comment).to eq('cancel')
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expect(log.state).to eq('hangup')
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expect(log.done).to eq(true)
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expect(log.initialized_at).to be_truthy
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expect(log.start_at).to be_nil
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expect(log.end_at).to be_truthy
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expect(log.duration_waiting_time).to be_truthy
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expect(log.duration_talking_time).to be_nil
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# outbound - II - new call
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params = 'event=newCall&direction=out&from=4930600000000&to=4912347114711&call_id=1234567890-2&user%5B%5D=user+1'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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log = Cti::Log.find_by(call_id: '1234567890-2')
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expect(log).to be_truthy
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expect(log.from).to eq('4930777000000')
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expect(log.to).to eq('4912347114711')
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expect(log.direction).to eq('out')
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expect(log.from_comment).to eq('user 1')
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expect(log.to_comment).to eq('CallerId Customer1')
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expect(log.comment).to be_nil
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expect(log.state).to eq('newCall')
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expect(log.done).to eq(true)
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expect(log.initialized_at).to be_truthy
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expect(log.start_at).to be_nil
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expect(log.end_at).to be_nil
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expect(log.duration_waiting_time).to be_nil
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expect(log.duration_talking_time).to be_nil
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# outbound - II - answer by customer
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params = 'event=answer&direction=out&call_id=1234567890-2&from=4930600000000&to=4912347114711'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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log = Cti::Log.find_by(call_id: '1234567890-2')
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expect(log).to be_truthy
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expect(log.from).to eq('4930777000000')
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expect(log.to).to eq('4912347114711')
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expect(log.direction).to eq('out')
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expect(log.from_comment).to eq('user 1')
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expect(log.to_comment).to eq('CallerId Customer1')
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expect(log.comment).to be_nil
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expect(log.state).to eq('answer')
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expect(log.done).to eq(true)
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expect(log.initialized_at).to be_truthy
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expect(log.start_at).to be_truthy
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expect(log.end_at).to be_nil
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expect(log.duration_waiting_time).to be_truthy
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expect(log.duration_talking_time).to be_nil
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# outbound - II - hangup by customer
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params = 'event=hangup&direction=out&call_id=1234567890-2&cause=normalClearing&from=4930600000000&to=4912347114711'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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log = Cti::Log.find_by(call_id: '1234567890-2')
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expect(log).to be_truthy
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expect(log.from).to eq('4930777000000')
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expect(log.to).to eq('4912347114711')
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expect(log.direction).to eq('out')
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expect(log.from_comment).to eq('user 1')
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expect(log.to_comment).to eq('CallerId Customer1')
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expect(log.comment).to eq('normalClearing')
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expect(log.state).to eq('hangup')
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expect(log.done).to eq(true)
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expect(log.initialized_at).to be_truthy
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expect(log.start_at).to be_truthy
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expect(log.end_at).to be_truthy
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expect(log.duration_waiting_time).to be_truthy
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expect(log.duration_talking_time).to be_truthy
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# inbound - I - new call
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params = 'event=newCall&direction=in&to=4930600000000&from=4912347114711&call_id=1234567890-3&user%5B%5D=user+1'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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log = Cti::Log.find_by(call_id: '1234567890-3')
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expect(log).to be_truthy
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expect(log.to).to eq('4930600000000')
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expect(log.from).to eq('4912347114711')
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expect(log.direction).to eq('in')
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expect(log.to_comment).to eq('user 1')
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expect(log.from_comment).to eq('CallerId Customer1')
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expect(log.comment).to be_nil
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expect(log.state).to eq('newCall')
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expect(log.done).to eq(false)
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expect(log.initialized_at).to be_truthy
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expect(log.start_at).to be_nil
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expect(log.end_at).to be_nil
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expect(log.duration_waiting_time).to be_nil
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expect(log.duration_talking_time).to be_nil
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# inbound - I - answer by customer
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params = 'event=answer&direction=in&call_id=1234567890-3&to=4930600000000&from=4912347114711'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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log = Cti::Log.find_by(call_id: '1234567890-3')
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expect(log).to be_truthy
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expect(log.to).to eq('4930600000000')
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expect(log.from).to eq('4912347114711')
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expect(log.direction).to eq('in')
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expect(log.to_comment).to eq('user 1')
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expect(log.from_comment).to eq('CallerId Customer1')
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expect(log.comment).to be_nil
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expect(log.state).to eq('answer')
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expect(log.done).to eq(true)
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expect(log.initialized_at).to be_truthy
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expect(log.start_at).to be_truthy
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expect(log.end_at).to be_nil
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expect(log.duration_waiting_time).to be_truthy
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expect(log.duration_talking_time).to be_nil
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# inbound - I - hangup by customer
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params = 'event=hangup&direction=in&call_id=1234567890-3&cause=normalClearing&to=4930600000000&from=4912347114711'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
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log = Cti::Log.find_by(call_id: '1234567890-3')
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expect(log).to be_truthy
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expect(log.to).to eq('4930600000000')
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expect(log.from).to eq('4912347114711')
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expect(log.direction).to eq('in')
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expect(log.to_comment).to eq('user 1')
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expect(log.from_comment).to eq('CallerId Customer1')
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expect(log.comment).to eq('normalClearing')
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expect(log.state).to eq('hangup')
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expect(log.done).to eq(true)
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expect(log.initialized_at).to be_truthy
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expect(log.start_at).to be_truthy
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expect(log.end_at).to be_truthy
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expect(log.duration_waiting_time).to be_truthy
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expect(log.duration_talking_time).to be_truthy
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# inbound - II - new call
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params = 'event=newCall&direction=in&to=4930600000000&from=4912347114711&call_id=1234567890-4&user%5B%5D=user+1,user+2'
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post "/api/v1/cti/#{token}", params: params
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expect(response).to have_http_status(200)
|
||
|
|
log = Cti::Log.find_by(call_id: '1234567890-4')
|
||
|
|
expect(log).to be_truthy
|
||
|
|
expect(log.to).to eq('4930600000000')
|
||
|
|
expect(log.from).to eq('4912347114711')
|
||
|
|
expect(log.direction).to eq('in')
|
||
|
|
expect(log.to_comment).to eq('user 1,user 2')
|
||
|
|
expect(log.from_comment).to eq('CallerId Customer1')
|
||
|
|
expect(log.comment).to be_nil
|
||
|
|
expect(log.state).to eq('newCall')
|
||
|
|
expect(log.done).to eq(false)
|
||
|
|
expect(log.initialized_at).to be_truthy
|
||
|
|
expect(log.start_at).to be_nil
|
||
|
|
expect(log.end_at).to be_nil
|
||
|
|
expect(log.duration_waiting_time).to be_nil
|
||
|
|
expect(log.duration_talking_time).to be_nil
|
||
|
|
|
||
|
|
# inbound - II - answer by voicemail
|
||
|
|
params = 'event=answer&direction=in&call_id=1234567890-4&to=4930600000000&from=4912347114711&user=voicemail'
|
||
|
|
post "/api/v1/cti/#{token}", params: params
|
||
|
|
expect(response).to have_http_status(200)
|
||
|
|
log = Cti::Log.find_by(call_id: '1234567890-4')
|
||
|
|
expect(log).to be_truthy
|
||
|
|
expect(log.to).to eq('4930600000000')
|
||
|
|
expect(log.from).to eq('4912347114711')
|
||
|
|
expect(log.direction).to eq('in')
|
||
|
|
expect(log.to_comment).to eq('voicemail')
|
||
|
|
expect(log.from_comment).to eq('CallerId Customer1')
|
||
|
|
expect(log.comment).to be_nil
|
||
|
|
expect(log.state).to eq('answer')
|
||
|
|
expect(log.done).to eq(true)
|
||
|
|
expect(log.initialized_at).to be_truthy
|
||
|
|
expect(log.start_at).to be_truthy
|
||
|
|
expect(log.end_at).to be_nil
|
||
|
|
expect(log.duration_waiting_time).to be_truthy
|
||
|
|
expect(log.duration_talking_time).to be_nil
|
||
|
|
|
||
|
|
# inbound - II - hangup by customer
|
||
|
|
params = 'event=hangup&direction=in&call_id=1234567890-4&cause=normalClearing&to=4930600000000&from=4912347114711'
|
||
|
|
post "/api/v1/cti/#{token}", params: params
|
||
|
|
expect(response).to have_http_status(200)
|
||
|
|
log = Cti::Log.find_by(call_id: '1234567890-4')
|
||
|
|
expect(log).to be_truthy
|
||
|
|
expect(log.to).to eq('4930600000000')
|
||
|
|
expect(log.from).to eq('4912347114711')
|
||
|
|
expect(log.direction).to eq('in')
|
||
|
|
expect(log.to_comment).to eq('voicemail')
|
||
|
|
expect(log.from_comment).to eq('CallerId Customer1')
|
||
|
|
expect(log.comment).to eq('normalClearing')
|
||
|
|
expect(log.state).to eq('hangup')
|
||
|
|
expect(log.done).to eq(false)
|
||
|
|
expect(log.initialized_at).to be_truthy
|
||
|
|
expect(log.start_at).to be_truthy
|
||
|
|
expect(log.end_at).to be_truthy
|
||
|
|
expect(log.duration_waiting_time).to be_truthy
|
||
|
|
expect(log.duration_talking_time).to be_truthy
|
||
|
|
|
||
|
|
# inbound - III - new call
|
||
|
|
params = 'event=newCall&direction=in&to=4930600000000&from=4912347114711&call_id=1234567890-5&user%5B%5D=user+1,user+2'
|
||
|
|
post "/api/v1/cti/#{token}", params: params
|
||
|
|
expect(response).to have_http_status(200)
|
||
|
|
log = Cti::Log.find_by(call_id: '1234567890-5')
|
||
|
|
expect(log).to be_truthy
|
||
|
|
expect(log.to).to eq('4930600000000')
|
||
|
|
expect(log.from).to eq('4912347114711')
|
||
|
|
expect(log.direction).to eq('in')
|
||
|
|
expect(log.to_comment).to eq('user 1,user 2')
|
||
|
|
expect(log.from_comment).to eq('CallerId Customer1')
|
||
|
|
expect(log.comment).to be_nil
|
||
|
|
expect(log.state).to eq('newCall')
|
||
|
|
expect(log.done).to eq(false)
|
||
|
|
expect(log.initialized_at).to be_truthy
|
||
|
|
expect(log.start_at).to be_nil
|
||
|
|
expect(log.end_at).to be_nil
|
||
|
|
expect(log.duration_waiting_time).to be_nil
|
||
|
|
expect(log.duration_talking_time).to be_nil
|
||
|
|
|
||
|
|
# inbound - III - hangup by customer
|
||
|
|
params = 'event=hangup&direction=in&call_id=1234567890-5&cause=normalClearing&to=4930600000000&from=4912347114711'
|
||
|
|
post "/api/v1/cti/#{token}", params: params
|
||
|
|
expect(response).to have_http_status(200)
|
||
|
|
log = Cti::Log.find_by(call_id: '1234567890-5')
|
||
|
|
expect(log).to be_truthy
|
||
|
|
expect(log.to).to eq('4930600000000')
|
||
|
|
expect(log.from).to eq('4912347114711')
|
||
|
|
expect(log.direction).to eq('in')
|
||
|
|
expect(log.to_comment).to eq('user 1,user 2')
|
||
|
|
expect(log.from_comment).to eq('CallerId Customer1')
|
||
|
|
expect(log.comment).to eq('normalClearing')
|
||
|
|
expect(log.state).to eq('hangup')
|
||
|
|
expect(log.done).to eq(false)
|
||
|
|
expect(log.initialized_at).to be_truthy
|
||
|
|
expect(log.start_at).to be_nil
|
||
|
|
expect(log.end_at).to be_truthy
|
||
|
|
expect(log.duration_waiting_time).to be_truthy
|
||
|
|
expect(log.duration_talking_time).to be_nil
|
||
|
|
|
||
|
|
# inbound - IV - new call
|
||
|
|
params = 'event=newCall&direction=in&to=4930600000000&from=49999992222222&call_id=1234567890-6&user%5B%5D=user+1,user+2'
|
||
|
|
post "/api/v1/cti/#{token}", params: params
|
||
|
|
expect(response).to have_http_status(200)
|
||
|
|
log = Cti::Log.find_by(call_id: '1234567890-6')
|
||
|
|
expect(log).to be_truthy
|
||
|
|
expect(log.to).to eq('4930600000000')
|
||
|
|
expect(log.from).to eq('49999992222222')
|
||
|
|
expect(log.direction).to eq('in')
|
||
|
|
expect(log.to_comment).to eq('user 1,user 2')
|
||
|
|
expect(log.from_comment).to eq('CallerId Customer3,CallerId Customer2')
|
||
|
|
expect(log.preferences['to']).to be_falsey
|
||
|
|
expect(log.preferences['from']).to be_truthy
|
||
|
|
expect(log.comment).to be_nil
|
||
|
|
expect(log.state).to eq('newCall')
|
||
|
|
expect(log.done).to eq(false)
|
||
|
|
expect(log.initialized_at).to be_truthy
|
||
|
|
expect(log.start_at).to be_nil
|
||
|
|
expect(log.end_at).to be_nil
|
||
|
|
expect(log.duration_waiting_time).to be_nil
|
||
|
|
expect(log.duration_talking_time).to be_nil
|
||
|
|
|
||
|
|
# inbound - IV - new call
|
||
|
|
params = 'event=newCall&direction=in&to=4930600000000&from=anonymous&call_id=1234567890-7&user%5B%5D=user+1,user+2'
|
||
|
|
post "/api/v1/cti/#{token}", params: params
|
||
|
|
expect(response).to have_http_status(200)
|
||
|
|
log = Cti::Log.find_by(call_id: '1234567890-7')
|
||
|
|
expect(log).to be_truthy
|
||
|
|
expect(log.to).to eq('4930600000000')
|
||
|
|
expect(log.from).to eq('anonymous')
|
||
|
|
expect(log.direction).to eq('in')
|
||
|
|
expect(log.to_comment).to eq('user 1,user 2')
|
||
|
|
expect(log.from_comment).to be_nil
|
||
|
|
expect(log.preferences['to']).to be_falsey
|
||
|
|
expect(log.preferences['from']).to be_falsey
|
||
|
|
expect(log.comment).to be_nil
|
||
|
|
expect(log.state).to eq('newCall')
|
||
|
|
expect(log.done).to eq(false)
|
||
|
|
expect(log.initialized_at).to be_truthy
|
||
|
|
expect(log.start_at).to be_nil
|
||
|
|
expect(log.end_at).to be_nil
|
||
|
|
expect(log.duration_waiting_time).to be_nil
|
||
|
|
expect(log.duration_talking_time).to be_nil
|
||
|
|
|
||
|
|
# get caller list
|
||
|
|
get '/api/v1/cti/log'
|
||
|
|
expect(response).to have_http_status(401)
|
||
|
|
|
||
|
|
authenticated_as(agent_user)
|
||
|
|
get '/api/v1/cti/log', as: :json
|
||
|
|
expect(response).to have_http_status(200)
|
||
|
|
expect(json_response['list']).to be_a_kind_of(Array)
|
||
|
|
expect(json_response['list'].count).to eq(7)
|
||
|
|
expect(json_response['assets']).to be_truthy
|
||
|
|
expect(json_response['assets']['User']).to be_truthy
|
||
|
|
expect(json_response['assets']['User'][customer_user2.id.to_s]).to be_truthy
|
||
|
|
expect(json_response['assets']['User'][customer_user3.id.to_s]).to be_truthy
|
||
|
|
expect(json_response['list'][0]['call_id']).to eq('1234567890-7')
|
||
|
|
expect(json_response['list'][1]['call_id']).to eq('1234567890-6')
|
||
|
|
expect(json_response['list'][2]['call_id']).to eq('1234567890-5')
|
||
|
|
expect(json_response['list'][3]['call_id']).to eq('1234567890-4')
|
||
|
|
expect(json_response['list'][4]['call_id']).to eq('1234567890-3')
|
||
|
|
expect(json_response['list'][5]['call_id']).to eq('1234567890-2')
|
||
|
|
expect(json_response['list'][5]['state']).to eq('hangup')
|
||
|
|
expect(json_response['list'][5]['from']).to eq('4930777000000')
|
||
|
|
expect(json_response['list'][5]['from_comment']).to eq('user 1')
|
||
|
|
expect(json_response['list'][5]['to']).to eq('4912347114711')
|
||
|
|
expect(json_response['list'][5]['to_comment']).to eq('CallerId Customer1')
|
||
|
|
expect(json_response['list'][5]['comment']).to eq('normalClearing')
|
||
|
|
expect(json_response['list'][5]['state']).to eq('hangup')
|
||
|
|
expect(json_response['list'][6]['call_id']).to eq('1234567890-1')
|
||
|
|
end
|
||
|
|
end
|
||
|
|
end
|