57 lines
1.9 KiB
Ruby
57 lines
1.9 KiB
Ruby
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class Sequencer
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class Unit
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module Import
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module Freshdesk
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module Requester
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def request(api_path:, params: nil)
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10.times do |iteration|
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response = perform_request(
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api_path: api_path,
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params: params,
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)
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return response if response.is_a? Net::HTTPOK
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handle_error response, iteration
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rescue => e
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handle_exception e, iteration
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end
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end
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def handle_error(response, iteration)
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sleep_for = 10
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case response
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when Net::HTTPTooManyRequests
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sleep_for = response.header['retry-after'].to_i + 10
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logger.info "Rate limit: #{response.header.to_hash} (429 Too Many Requests). Sleeping #{sleep_for} seconds and retry (##{iteration + 1}/10)."
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else
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logger.info "Unknown response: #{response.inspect}. Sleeping 10 seconds and retry (##{iteration + 1}/10)."
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end
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sleep sleep_for
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end
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def handle_exception(e, iteration)
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logger.error e
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logger.info "Sleeping 10 seconds after #{e.name} and retry (##{iteration + 1}/10)."
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sleep 10
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end
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def perform_request(api_path:, params: nil)
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uri = URI("#{Setting.get('import_freshdesk_endpoint')}/#{api_path}")
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uri.query = URI.encode_www_form(params) if params.present?
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headers = { 'Content-Type' => 'application/json' }
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Net::HTTP.start(uri.host, uri.port, use_ssl: true, read_timeout: 600) do |http|
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# for those special moments...
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# http.set_debug_output($stdout)
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request = Net::HTTP::Get.new(uri, headers)
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request.basic_auth(Setting.get('import_freshdesk_endpoint_key'), 'X')
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return http.request(request)
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end
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end
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end
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end
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end
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end
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end
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