36 lines
869 B
Ruby
36 lines
869 B
Ruby
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class Sequencer
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class Unit
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module Import
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module Freshdesk
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module Ticket
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class Fetch < Sequencer::Unit::Base
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include ::Sequencer::Unit::Import::Freshdesk::Requester
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uses :resource
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# Fetch additional data such as attachments which is not included
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# in the ticket list endpoint.
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def process
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resource.merge!(fetch_ticket)
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end
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private
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def fetch_ticket
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response = request(
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api_path: "tickets/#{resource['id']}",
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)
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JSON.parse(response.body)
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rescue => e
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logger.error "Error when fetching ticket data for ticket #{resource['id']}"
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logger.error e
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{}
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end
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end
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end
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end
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end
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end
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end
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