52 lines
1.5 KiB
Ruby
52 lines
1.5 KiB
Ruby
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class Sequencer
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class Unit
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module Import
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module Freshdesk
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module TimeEntry
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class Mapping < Sequencer::Unit::Base
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include ::Sequencer::Unit::Import::Common::Mapping::Mixin::ProvideMapped
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uses :resource, :id_map
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provides :action
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def process
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provide_mapped do
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{
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time_unit: time_unit,
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ticket_id: ticket_id,
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created_by_id: agent_id,
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created_at: resource['created_at'],
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updated_at: resource['updated_at'],
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}
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end
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rescue TypeError => e
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# TimeTracking is not available in the plans: Sprout, Blossom
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# In this case `resource`s value is `["code", "require_feature"]`
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# See:
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# - Ticket# 1077135
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# - https://support.freshdesk.com/support/solutions/articles/37583-keeping-track-of-time-spent
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logger.debug { e }
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state.provide(:action, :skipped)
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end
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private
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def time_unit
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hours, minutes = resource['time_spent'].match(%r{(\d{2}):(\d{2})}).captures
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(hours.to_i * 60) + minutes.to_i
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end
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def ticket_id
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id_map['Ticket'][resource['ticket_id']]
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end
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def agent_id
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id_map['User'][resource['agent_id']]
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end
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end
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end
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end
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end
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end
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end
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