40 lines
1 KiB
Ruby
40 lines
1 KiB
Ruby
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class Sessions::Event::ChatTransfer < Sessions::Event::ChatBase
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def run
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return super if super
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return if !permission_check('chat.agent', 'chat')
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# find chat session
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chat_session = Chat::Session.find_by(id: @payload['session_id'])
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if !chat_session
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return {
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event: 'chat_session_start',
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data: {
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state: 'failed',
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message: 'No session available.',
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},
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}
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end
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chat_ids_to_notify = [chat_session.chat_id, @payload['chat_id']]
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chat_session.chat_id = @payload['chat_id']
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chat_session.state = 'waiting'
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chat_session.save
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# send state update with sessions to agents
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Chat.broadcast_agent_state_update(chat_ids_to_notify)
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# send transfer message to client
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message = {
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event: 'chat_session_notice',
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data: {
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session_id: chat_session.session_id,
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message: 'Conversation transfered into other chat. Please stay tuned.',
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},
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}
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chat_session.send_to_recipients(message, @client_id)
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nil
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end
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end
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