127 lines
6 KiB
Ruby
127 lines
6 KiB
Ruby
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# encoding: utf-8
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require 'test_helper'
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class TicketTest < ActiveSupport::TestCase
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test 'ticket create' do
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ticket = Ticket.create(
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:title => 'some title äöüß',
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:group => Group.lookup( :name => 'Users'),
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:customer_id => 2,
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:ticket_state => Ticket::State.lookup( :name => 'new' ),
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:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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assert( ticket, "ticket created" )
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assert_equal( ticket.title, 'some title äöüß', 'ticket.title verify' )
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assert_equal( ticket.group.name, 'Users', 'ticket.group verify' )
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assert_equal( ticket.ticket_state.name, 'new', 'ticket.state verify' )
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delete = ticket.destroy
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assert( delete, "ticket destroy" )
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end
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test 'ticket sla' do
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ticket = Ticket.create(
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:title => 'some title äöüß',
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:group => Group.lookup( :name => 'Users'),
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:customer_id => 2,
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:ticket_state => Ticket::State.lookup( :name => 'new' ),
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:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
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:created_at => '2013-03-21 09:30:00 UTC',
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:updated_at => '2013-03-21 09:30:00 UTC',
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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assert( ticket, "ticket created" )
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assert_equal( ticket.escalation_time, nil, 'ticket.escalation_time verify' )
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sla = Sla.create(
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:name => 'test sla 1',
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:condition => {},
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:data => {
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"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
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"beginning_of_workday" => "8:00",
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"end_of_workday" => "18:00",
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},
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:first_response_time => 120,
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:update_time => 180,
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:close_time => 240,
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:active => true,
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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ticket = Ticket.find(ticket.id)
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assert_equal( ticket.escalation_time.gmtime.to_s, '2013-03-21 11:30:00 UTC', 'ticket.escalation_time verify 1' )
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assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-03-21 11:30:00 UTC', 'ticket.first_response_escal_date verify 1' )
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assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-03-21 12:30:00 UTC', 'ticket.update_time_escal_date verify 1' )
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assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-03-21 13:30:00 UTC', 'ticket.close_time_escal_date verify 1' )
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delete = sla.destroy
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assert( delete, "sla destroy 1" )
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sla = Sla.create(
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:name => 'test sla 2',
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:condition => { "tickets.ticket_priority_id" =>["1", "2", "3"] },
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:data => {
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"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
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"beginning_of_workday" => "8:00",
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"end_of_workday" => "18:00",
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},
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:first_response_time => 60,
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:update_time => 120,
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:close_time => 180,
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:active => true,
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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ticket = Ticket.find(ticket.id)
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assert_equal( ticket.escalation_time.gmtime.to_s, '2013-03-21 10:30:00 UTC', 'ticket.escalation_time verify 2' )
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assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-03-21 10:30:00 UTC', 'ticket.first_response_escal_date verify 2' )
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assert_equal( ticket.first_response, nil, 'ticket.first_response verify 2' )
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assert_equal( ticket.first_response_in_min, nil, 'ticket.first_response_in_min verify 2' )
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assert_equal( ticket.first_response_diff_in_min, nil, 'ticket.first_response_diff_in_min verify 2' )
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assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-03-21 11:30:00 UTC', 'ticket.update_time_escal_date verify 2' )
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assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-03-21 12:30:00 UTC', 'ticket.close_time_escal_date verify 2' )
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ticket.update_attributes(
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# :first_response_escal_date => '2013-03-26 09:30:00 UTC',
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:first_response => '2013-03-21 10:00:00 UTC',
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)
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ticket.escalation_calculation
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puts ticket.inspect
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assert_equal( ticket.escalation_time.gmtime.to_s, '2013-03-21 11:30:00 UTC', 'ticket.escalation_time verify 3' )
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assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-03-21 10:30:00 UTC', 'ticket.first_response_escal_date verify 3' )
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assert_equal( ticket.first_response.gmtime.to_s, '2013-03-21 10:00:00 UTC', 'ticket.first_response verify 3' )
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assert_equal( ticket.first_response_in_min, 30, 'ticket.first_response_in_min verify 3' )
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assert_equal( ticket.first_response_diff_in_min, 30, 'ticket.first_response_diff_in_min verify 3' )
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assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-03-21 11:30:00 UTC', 'ticket.update_time_escal_date verify 3' )
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assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-03-21 12:30:00 UTC', 'ticket.close_time_escal_date verify 3' )
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ticket.update_attributes(
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# :first_response_escal_date => '2013-03-26 09:30:00 UTC',
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:first_response => '2013-03-21 14:00:00 UTC',
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)
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ticket.escalation_calculation
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puts ticket.inspect
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assert_equal( ticket.escalation_time.gmtime.to_s, '2013-03-21 11:30:00 UTC', 'ticket.escalation_time verify 4' )
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assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-03-21 10:30:00 UTC', 'ticket.first_response_escal_date verify 4' )
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assert_equal( ticket.first_response.gmtime.to_s, '2013-03-21 14:00:00 UTC', 'ticket.first_response verify 4' )
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assert_equal( ticket.first_response_in_min, 270, 'ticket.first_response_in_min verify 4' )
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assert_equal( ticket.first_response_diff_in_min, -210, 'ticket.first_response_diff_in_min verify 4' )
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assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-03-21 11:30:00 UTC', 'ticket.update_time_escal_date verify 4' )
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assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-03-21 12:30:00 UTC', 'ticket.close_time_escal_date verify 4' )
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delete = sla.destroy
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assert( delete, "sla destroy 2" )
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delete = ticket.destroy
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assert( delete, "ticket destroy" )
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delete = sla.destroy
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assert( delete, "sla destroy" )
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end
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end
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