34 lines
1.1 KiB
Ruby
34 lines
1.1 KiB
Ruby
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class TicketLastContactBehavior < ActiveRecord::Migration[5.1]
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def up
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# return if it's a new setup
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return if !Setting.find_by(name: 'system_init_done')
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Setting.create_if_not_exists(
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title: 'Ticket Last Contact Behaviour',
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name: 'ticket_last_contact_behaviour',
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area: 'Ticket::Base',
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description: 'Sets the last customer contact based on the last contact of a customer or on the last contact of a customer to whom an agent has not yet responded.',
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options: {
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form: [
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{
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display: '',
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null: true,
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name: 'ticket_last_contact_behaviour',
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tag: 'select',
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translate: true,
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options: {
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'based_on_customer_reaction' => 'Last customer contact (without consideration an agent has replied to it)',
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'check_if_agent_already_replied' => 'Last customer contact (with consideration an agent has replied to it)',
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},
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},
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],
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},
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state: 'check_if_agent_already_replied',
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preferences: {
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permission: ['admin.ticket'],
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},
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frontend: false
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)
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end
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end
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