40 lines
1.1 KiB
Ruby
40 lines
1.1 KiB
Ruby
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module Import
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module OTRS
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class History
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class StateUpdate < Import::OTRS::History
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def init_callback(history)
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data = history['Name']
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# "%%new%%open%%"
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from = nil
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to = nil
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if data =~ /%%(.+?)%%(.+?)%%/
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from = $1
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to = $2
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state_from = ::Ticket::State.lookup(name: from)
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state_to = ::Ticket::State.lookup(name: to)
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if state_from
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from_id = state_from.id
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end
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if state_to
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to_id = state_to.id
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end
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end
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@history_attributes = {
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id: history['HistoryID'],
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o_id: history['TicketID'],
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history_type: 'updated',
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history_object: 'Ticket',
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history_attribute: 'state',
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value_from: from,
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id_from: from_id,
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value_to: to,
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id_to: to_id,
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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}
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end
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end
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end
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end
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end
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