trabajo-afectivo/lib/report/ticket_reopened.rb

136 lines
3.4 KiB
Ruby
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class Report::TicketReopened < Report::Base
=begin
result = Report::TicketReopened.aggs(
range_start: '2015-01-01T00:00:00Z',
range_end: '2015-12-31T23:59:59Z',
interval: 'month', # quarter, month, week, day, hour, minute, second
selector: selector, # ticket selector to get only a collection of tickets
)
returns
[4,5,1,5,0,51,5,56,7,4]
=end
def self.aggs(params)
ticket_state_ids = ticket_ids
interval = params[:interval]
if params[:interval] == 'week'
interval = 'day'
end
result = []
if params[:interval] == 'month'
start = Date.parse(params[:range_start])
stop_interval = 12
elsif params[:interval] == 'week'
start = Date.parse(params[:range_start])
stop_interval = 7
elsif params[:interval] == 'day'
start = Date.parse(params[:range_start])
stop_interval = 31
elsif params[:interval] == 'hour'
start = Time.zone.parse(params[:range_start])
stop_interval = 24
elsif params[:interval] == 'minute'
start = Time.zone.parse(params[:range_start])
stop_interval = 60
end
(1..stop_interval).each do |_counter|
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if params[:interval] == 'month'
stop = start.next_month
elsif params[:interval] == 'week'
stop = start.next_day
elsif params[:interval] == 'day'
stop = start.next_day
elsif params[:interval] == 'hour'
stop = start + 1.hour
elsif params[:interval] == 'minute'
stop = start + 1.minute
end
without_merged_tickets = {
'ticket_state.name' => {
'operator' => 'is not',
'value' => 'merged'
}
}
params[:selector].merge!(without_merged_tickets) # do not show merged tickets in reports
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count = history_count(
object: 'Ticket',
type: 'updated',
attribute: 'state',
id_from: ticket_state_ids,
id_not_to: ticket_state_ids,
start: start,
end: stop,
selector: params[:selector]
)
result.push count
start = stop
end
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result
end
=begin
result = Report::TicketReopened.items(
range_start: '2015-01-01T00:00:00Z',
range_end: '2015-12-31T23:59:59Z',
selector: selector, # ticket selector to get only a collection of tickets
)
returns
{
count: 123,
ticket_ids: [4,5,1,5,0,51,5,56,7,4],
assets: assets,
}
=end
def self.items(params)
ticket_state_ids = ticket_ids
result = history(
object: 'Ticket',
type: 'updated',
attribute: 'state',
id_from: ticket_state_ids,
id_not_to: ticket_state_ids,
start: params[:range_start],
end: params[:range_end],
selector: params[:selector]
)
return result if params[:sheet].present?
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assets = {}
result[:ticket_ids].each do |ticket_id|
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ticket_full = Ticket.find(ticket_id)
assets = ticket_full.assets(assets)
end
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result[:assets] = assets
result
end
def self.ticket_ids
key = 'Report::TicketReopened::StateList'
ticket_state_ids = Cache.get( key )
return ticket_state_ids if ticket_state_ids
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ticket_state_types = Ticket::StateType.where( name: %w[closed merged removed] )
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ticket_state_ids = []
ticket_state_types.each do |ticket_state_type|
ticket_state_type.states.each do |ticket_state|
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ticket_state_ids.push ticket_state.id
end
end
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Cache.write( key, ticket_state_ids, { expires_in: 2.days } )
ticket_state_ids
end
end