27 lines
759 B
Ruby
27 lines
759 B
Ruby
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class Observer::Ticket::Article::CommunicateFacebook < ActiveRecord::Observer
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observe 'ticket::_article'
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def after_create(record)
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# return if we run import mode
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return if Setting.get('import_mode')
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# if sender is customer, do not communication
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sender = Ticket::Article::Sender.where( :id => record.ticket_article_sender_id ).first
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return 1 if sender == nil
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return 1 if sender['name'] == 'Customer'
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# only apply on emails
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type = Ticket::Article::Type.where( :id => record.ticket_article_type_id ).first
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return if type['name'] != 'facebook'
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a = Channel::Facebook.new
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a.send(
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{
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:from => 'me@znuny.com',
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:to => 'medenhofer',
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:body => record.body
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}
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)
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end
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end
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