31 lines
968 B
Ruby
31 lines
968 B
Ruby
|
class Observer::Ticket::Article::CommunicateTwitter < ActiveRecord::Observer
|
||
|
|
observe 'ticket::_article'
|
||
|
|
|
||
|
|
def after_create(record)
|
||
|
|
|
||
|
|
# return if we run import mode
|
||
|
|
return if Setting.get('import_mode')
|
||
|
|
|
||
|
|
# if sender is customer, do not communication
|
||
|
|
sender = Ticket::Article::Sender.where( :id => record.ticket_article_sender_id ).first
|
||
|
|
return 1 if sender == nil
|
||
|
|
return 1 if sender['name'] == 'Customer'
|
||
|
|
|
||
|
|
# only apply on tweets
|
||
|
|
type = Ticket::Article::Type.where( :id => record.ticket_article_type_id ).first
|
||
|
|
return if type['name'] != 'twitter direct-message' && type['name'] != 'twitter status'
|
||
|
|
|
||
|
|
a = Channel::Twitter2.new
|
||
|
|
message = a.send(
|
||
|
|
{
|
||
|
|
:type => type['name'],
|
||
|
|
:to => record.to,
|
||
|
|
:body => record.body,
|
||
|
|
:in_reply_to => record.in_reply_to
|
||
|
|
},
|
||
|
|
Rails.application.config.channel_twitter
|
||
|
|
)
|
||
|
|
record.message_id = message.id
|
||
|
|
record.save
|
||
|
|
end
|
||
|
|
end
|