20 lines
596 B
Ruby
20 lines
596 B
Ruby
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class Observer::Ticket::Article::FillupFromGeneral < ActiveRecord::Observer
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observe 'ticket::_article'
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def before_create(record)
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# return if we run import mode
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return if Setting.get('import_mode')
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# if sender is customer, do not change anything
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sender = Ticket::Article::Sender.where( :id => record.ticket_article_sender_id ).first
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return if sender == nil
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return if sender['name'] == 'Customer'
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# set from if not given
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if !record.from
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user = User.find( record.created_by_id )
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record.from = "#{user.firstname} #{user.lastname}"
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end
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end
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end
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