38 lines
873 B
Ruby
38 lines
873 B
Ruby
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# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Sequencer
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class Unit
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module Import
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module Kayako
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module Case
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class StateId < Sequencer::Unit::Common::Provider::Named
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uses :resource
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private
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def state_id
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::Ticket::State.select(:id).find_by(name: local).id
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end
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def local
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mapping.fetch(resource['status']['type'], 'open')
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end
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def mapping
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{
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'NEW' => 'new',
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'OPEN' => 'open',
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'PENDING' => 'pending reminder',
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'COMPLETED' => 'closed',
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'CLOSED' => 'closed',
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'CUSTOM' => 'open',
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}.freeze
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end
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end
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end
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end
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end
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end
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end
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