91 lines
2.4 KiB
Ruby
91 lines
2.4 KiB
Ruby
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class Observer::Ticket::Article::Notification::BackgroundJob
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def initialize(params)
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@ticket_id = params[:ticket_id]
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@article_id = params[:article_id]
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@data = params[:data]
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end
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def perform
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ticket = Ticket.find(@ticket_id)
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article = Ticket::Article.find(@article_id)
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data = @data
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# find recipients
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recipients = []
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# group of agents to work on
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if data[:recipient] == 'group'
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recipients = ticket.agent_of_group()
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# owner
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elsif data[:recipient] == 'owner'
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if ticket.owner_id != 1
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recipients.push ticket.owner
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end
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# customer
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elsif data[:recipient] == 'customer'
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if ticket.customer_id != 1
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# temporarily disabled
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# recipients.push ticket.customer
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end
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# owner or group of agents to work on
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elsif data[:recipient] == 'to_work_on'
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if ticket.owner_id != 1
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recipients.push ticket.owner
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else
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recipients = ticket.agent_of_group()
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end
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end
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# send notifications
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recipient_list = ''
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notification_subject = ''
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recipients.each do |user|
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next if !user.email || user.email == ''
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# add recipient_list
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if recipient_list != ''
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recipient_list += ','
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end
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recipient_list += user.email.to_s
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# prepare subject & body
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notification = {}
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[:subject, :body].each { |key|
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notification[key.to_sym] = NotificationFactory.build(
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:locale => user.locale,
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:string => data[key.to_sym],
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:objects => {
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:ticket => ticket,
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:article => article,
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:recipient => user,
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}
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)
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}
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notification_subject = notification[:subject]
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# rebuild subject
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notification[:subject] = ticket.subject_build( notification[:subject] )
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# send notification
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NotificationFactory.send(
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:recipient => user,
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:subject => notification[:subject],
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:body => notification[:body]
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)
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end
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# add history record
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if recipient_list != ''
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History.add(
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:o_id => ticket.id,
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:history_type => 'notification',
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:history_object => 'Ticket',
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:value_from => notification_subject,
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:value_to => recipient_list,
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:created_by_id => article.created_by_id || 1
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)
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end
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end
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end
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