51 lines
1.7 KiB
Ruby
51 lines
1.7 KiB
Ruby
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class Sequencer
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class Unit
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module Import
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module Zendesk
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class ObjectsTotalCount < Sequencer::Unit::Common::Provider::Attribute
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include ::Sequencer::Unit::Import::Common::Model::Statistics::Mixin::EmptyDiff
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uses :client
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private
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def statistics_diff
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%i[Groups Users Organizations Tickets].each_with_object({}) do |object, stats|
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stats[object] = empty_diff.merge(
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total: request(object).count!
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)
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end
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end
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def request(object)
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return tickets if object == 'Tickets'
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generic(object)
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end
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def generic(object)
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client.send(object.to_s.underscore.to_sym)
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end
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# this special ticket logic is needed since Zendesk archives tickets
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# after 120 days and doesn't return them via the client.tickets
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# endpoint as described here:
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# https://github.com/zammad/zammad/issues/558#issuecomment-267951351
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# the proper way is to use the 'incremental' endpoint which is not available
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# via the ruby gem yet but a pull request is pending:
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# https://github.com/zendesk/zendesk_api_client_rb/pull/287
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# the following workaround is needed to use this functionality
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# Counting Tickets has the limitations that max. 1000 are returned
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# that's why we need to update the number when it's exceeded while importing
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def tickets
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ZendeskAPI::Collection.new(
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client,
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ZendeskAPI::Ticket,
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path: 'incremental/tickets?start_time=1'
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)
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end
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end
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end
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end
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end
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end
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