78 lines
2.3 KiB
Ruby
78 lines
2.3 KiB
Ruby
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class Sequencer
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class Unit
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module Import
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module Zendesk
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class Tickets < Sequencer::Unit::Import::Zendesk::SubSequence::Object
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uses :user_map, :organization_map, :group_map, :ticket_field_map
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private
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def default_params
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super.merge(
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user_map: user_map,
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group_map: group_map,
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organization_map: organization_map,
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ticket_field_map: ticket_field_map,
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)
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end
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def resource_iteration
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super do |record|
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# call passed/originally intended block
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yield(record)
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# add hook to check if ticket count
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# update is needed because the request
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# might have changed
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update_ticket_count
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end
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end
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# The source if this is the limitation of not knowing
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# how much tickets there are in total before requesting the endpoint
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# This is caused by the Zendesk API which only returns max. 1000
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# per request
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def update_ticket_count
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update_import_job
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previous_page = next_page
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end
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attr_accessor :previous_page
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def update_import_job
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return if !update_required?
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state.provide(import_job, updated_import_job)
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end
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def updated_import_job
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import_job.result[:Tickets].merge(
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total: import_job.result[:Tickets][:total] + current_request_count
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)
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end
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def update_required?
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return false if previous_page.blank?
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return false if previous_page == next_page
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current_request_count.present?
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end
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def current_request_count
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# access the internal instance method of the
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# Zendesk collection request to get the current
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# count of the endpoint (max. 1000)
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resource_collection_attribute.instance_variable_get(:@count)
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end
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def next_page
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# access the internal instance method of the
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# Zendesk collection request to get the next
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# page number of the endpoint
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resource_collection_attribute.instance_variable_get(:@next_page)
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end
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end
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end
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end
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end
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end
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