49 lines
1.1 KiB
Ruby
49 lines
1.1 KiB
Ruby
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# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
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class Stats::TicketEscalation
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def self.generate(user)
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# get users groups
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group_ids = user.groups.map(&:id)
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# owned tickets
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own_escalated = Ticket.where(
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owner_id: user.id,
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group_id: group_ids,
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escalation_time: Time.zone.now,
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state_id: Ticket::State.by_category('open').map(&:id)
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).count
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# all tickets
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all_escalated = Ticket.where(
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owner_id: user.id,
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group_id: group_ids,
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escalation_time: Time.zone.now,
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state_id: Ticket::State.by_category('open').map(&:id)
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).count
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average = '-'
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state = 'supergood'
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# if in_process_precent > 80
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# state = 'supergood'
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# elsif in_process_precent > 60
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# state = 'good'
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# elsif in_process_precent > 40
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# state = 'ok'
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# elsif in_process_precent > 20
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# state = 'bad'
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# elsif in_process_precent > 5
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# state = 'superbad'
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# end
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{
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average: average,
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state: state,
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own: own_escalated,
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total: all_escalated,
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}
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end
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end
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