46 lines
1.2 KiB
Ruby
46 lines
1.2 KiB
Ruby
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# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
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class Stats::TicketInProcess
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def self.generate(user)
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# get history entries of tickets worked on today
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history_object = History::Object.lookup(name: 'Ticket')
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own_ticket_ids = Ticket.select('id').where(owner_id: user.id).map(&:id)
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count = History.select('DISTINCT(o_id)').where(
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'histories.created_at >= ? AND histories.history_object_id = ? AND histories.created_by_id = ? AND histories.o_id IN (?)', Time.zone.now - 1.day, history_object.id, user.id, own_ticket_ids
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).count
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total = own_ticket_ids.count
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in_process_precent = 0
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state = 'supergood'
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average_in_percent = '-'
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if count != 0 && total != 0
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in_process_precent = (count * 1000) / ((total * 1000) / 100)
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if in_process_precent > 80
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state = 'supergood'
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elsif in_process_precent > 60
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state = 'good'
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elsif in_process_precent > 40
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state = 'ok'
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elsif in_process_precent > 20
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state = 'bad'
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elsif in_process_precent > 5
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state = 'superbad'
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end
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end
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{
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state: state,
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in_process: count,
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percent: in_process_precent,
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average_percent: average_in_percent,
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total: total,
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}
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end
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end
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