2018-06-19 03:53:00 +00:00
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require 'rails_helper'
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RSpec.describe Channel::EmailParser, type: :model do
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2019-03-11 07:28:18 +00:00
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describe '#parse' do
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# regression test for issue 2390 - Add a postmaster filter to not show emails with potential issue
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describe 'handling HTML links in message content' do
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context 'with under 5,000 links' do
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it 'parses message content as normal' do
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expect(described_class.new.parse(<<~RAW)[:body]).to start_with('<a href="https://zammad.com/"')
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From: nicole.braun@zammad.com
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Content-Type: text/html
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<html><body>
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#{Array.new(10) { '<a href="https://zammad.com/">Dummy Link</a>' }.join(' ')}
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</body></html>
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RAW
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end
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end
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2018-06-19 03:53:00 +00:00
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2019-03-11 07:28:18 +00:00
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context 'with 5,000+ links' do
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it 'replaces message content with error message' do
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expect(described_class.new.parse(<<~RAW)).to include('body' => Channel::EmailParser::EXCESSIVE_LINKS_MSG)
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From: nicole.braun@zammad.com
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Content-Type: text/html
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2018-12-05 05:31:13 +00:00
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2019-03-11 07:28:18 +00:00
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<html><body>
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#{Array.new(5001) { '<a href="https://zammad.com/">Dummy Link</a>' }.join(' ')}
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</body></html>
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RAW
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end
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end
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end
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end
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2018-12-05 05:31:13 +00:00
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2019-03-11 07:28:18 +00:00
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describe '#process' do
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let(:raw_mail) { File.read(mail_file) }
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2018-12-05 05:31:13 +00:00
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2019-03-11 07:28:18 +00:00
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describe 'auto-creating new users' do
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context 'with one unrecognized email address' do
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2018-12-05 05:31:13 +00:00
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it 'creates one new user' do
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2019-03-11 07:28:18 +00:00
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expect { Channel::EmailParser.new.process({}, <<~RAW) }.to change { User.count }.by(1)
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From: #{Faker::Internet.unique.email}
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RAW
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2018-12-05 05:31:13 +00:00
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end
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end
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2019-03-11 07:28:18 +00:00
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context 'with a large number of unrecognized recipient addresses' do
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it 'never creates more than 40 users' do
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expect { Channel::EmailParser.new.process({}, <<~RAW) }.to change { User.count }.by(40)
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From: nicole.braun@zammad.org
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To: #{Array.new(20) { Faker::Internet.unique.email }.join(', ')}
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Cc: #{Array.new(21) { Faker::Internet.unique.email }.join(', ')}
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RAW
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2018-12-05 05:31:13 +00:00
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end
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2018-06-19 03:53:00 +00:00
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end
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end
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2019-03-14 06:24:48 +00:00
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describe 'auto-updating existing users' do
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context 'with a previous email with no real name in the From: header' do
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let!(:customer) { Channel::EmailParser.new.process({}, previous_email).first.customer }
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let(:previous_email) { <<~RAW.chomp }
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From: customer@example.com
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To: myzammad@example.com
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Subject: test sender name update 1
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Some Text
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RAW
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context 'and a new email with a real name in the From: header' do
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let(:new_email) { <<~RAW.chomp }
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From: Max Smith <customer@example.com>
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To: myzammad@example.com
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Subject: test sender name update 2
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Some Text
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RAW
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it 'updates the customer’s #firstname and #lastname' do
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expect { Channel::EmailParser.new.process({}, new_email) }
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.to change { customer.reload.firstname }.from('').to('Max')
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.and change { customer.reload.lastname }.from('').to('Smith')
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end
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end
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end
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end
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2019-04-04 03:01:20 +00:00
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describe 'creating new tickets' do
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context 'when subject contains no ticket reference' do
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let(:raw_mail) { <<~RAW.chomp }
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From: foo@bar.com
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To: baz@qux.net
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Subject: Foo
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Lorem ipsum dolor
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RAW
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it 'creates a ticket and article' do
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expect { Channel::EmailParser.new.process({}, raw_mail) }
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.to change { Ticket.count }.by(1)
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.and change { Ticket::Article.count }.by_at_least(1) # triggers may cause additional articles to be created
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end
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it 'sets #title to email subject' do
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Channel::EmailParser.new.process({}, raw_mail)
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expect(Ticket.last.title).to eq('Foo')
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end
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it 'sets #state to "new"' do
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Channel::EmailParser.new.process({}, raw_mail)
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expect(Ticket.last.state.name).to eq('new')
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end
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context 'when from address matches an existing agent' do
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let!(:agent) { create(:agent_user, email: 'foo@bar.com') }
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it 'sets article.sender to "Agent"' do
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Channel::EmailParser.new.process({}, raw_mail)
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expect(Ticket::Article.last.sender.name).to eq('Agent')
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end
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end
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context 'when from address matches an existing customer' do
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let!(:customer) { create(:customer_user, email: 'foo@bar.com') }
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it 'sets article.sender to "Customer"' do
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Channel::EmailParser.new.process({}, raw_mail)
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expect(Ticket.last.articles.first.sender.name).to eq('Customer')
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end
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end
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context 'when from address is unrecognized' do
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it 'sets article.sender to "Customer"' do
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Channel::EmailParser.new.process({}, raw_mail)
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expect(Ticket.last.articles.first.sender.name).to eq('Customer')
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end
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end
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end
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end
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describe 'associating emails to existing tickets' do
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2019-03-11 07:28:18 +00:00
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let(:mail_file) { Rails.root.join('test', 'data', 'mail', 'mail001.box') }
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let(:ticket_ref) { Setting.get('ticket_hook') + Setting.get('ticket_hook_divider') + ticket.number }
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let(:ticket) { create(:ticket) }
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2018-12-05 05:31:13 +00:00
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context 'when email subject contains ticket reference' do
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2019-04-03 08:10:14 +00:00
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let(:raw_mail) { File.read(mail_file).sub(/(?<=^Subject: ).*$/, ticket_ref) }
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2019-03-11 07:28:18 +00:00
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2018-12-05 05:31:13 +00:00
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it 'adds message to ticket' do
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expect { described_class.new.process({}, raw_mail) }
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.to change { ticket.articles.length }
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end
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2019-04-03 08:10:14 +00:00
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context 'and ticket is closed' do
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before { ticket.update(state: Ticket::State.find_by(name: 'closed')) }
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it 'adds message to ticket' do
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expect { described_class.new.process({}, raw_mail) }
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.to change { ticket.articles.length }
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end
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end
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context 'but ticket group’s #follow_up_possible attribute is "new_ticket"' do
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before { ticket.group.update(follow_up_possible: 'new_ticket') }
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context 'and ticket is open' do
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it 'still adds message to ticket' do
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expect { described_class.new.process({}, raw_mail) }
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.to change { ticket.articles.length }
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end
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end
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context 'and ticket is closed' do
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before { ticket.update(state: Ticket::State.find_by(name: 'closed')) }
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it 'creates a new ticket' do
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expect { described_class.new.process({}, raw_mail) }
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.to change { Ticket.count }.by(1)
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.and not_change { ticket.articles.length }
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end
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end
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context 'and ticket is merged' do
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before { ticket.update(state: Ticket::State.find_by(name: 'merged')) }
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it 'creates a new ticket' do
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expect { described_class.new.process({}, raw_mail) }
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.to change { Ticket.count }.by(1)
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.and not_change { ticket.articles.length }
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end
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end
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context 'and ticket is removed' do
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before { ticket.update(state: Ticket::State.find_by(name: 'removed')) }
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it 'creates a new ticket' do
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expect { described_class.new.process({}, raw_mail) }
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.to change { Ticket.count }.by(1)
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.and not_change { ticket.articles.length }
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end
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end
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end
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2018-12-05 05:31:13 +00:00
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end
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2018-06-19 03:53:00 +00:00
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2018-12-05 05:31:13 +00:00
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context 'when configured to search body' do
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before { Setting.set('postmaster_follow_up_search_in', 'body') }
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2018-06-19 03:53:00 +00:00
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2018-12-05 05:31:13 +00:00
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context 'when body contains ticket reference' do
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context 'in visible text' do
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2019-03-11 07:28:18 +00:00
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let(:raw_mail) { File.read(mail_file).sub(/Hallo =\nMartin,(?=<o:p>)/, ticket_ref) }
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2018-12-05 05:31:13 +00:00
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it 'adds message to ticket' do
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expect { described_class.new.process({}, raw_mail) }
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.to change { ticket.articles.length }
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end
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2018-06-19 03:53:00 +00:00
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end
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2018-06-19 04:41:18 +00:00
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2018-12-05 05:31:13 +00:00
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context 'as part of a larger word' do
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2019-03-11 07:28:18 +00:00
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let(:raw_mail) { File.read(mail_file).sub(/(?<=Hallo) =\n(?=Martin,<o:p>)/, ticket_ref) }
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2018-06-19 04:41:18 +00:00
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2018-12-05 05:31:13 +00:00
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it 'creates a separate ticket' do
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expect { described_class.new.process({}, raw_mail) }
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.not_to change { ticket.articles.length }
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end
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2018-06-19 04:41:18 +00:00
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end
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2018-12-05 05:31:13 +00:00
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context 'in html attributes' do
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2019-03-11 07:28:18 +00:00
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let(:raw_mail) { File.read(mail_file).sub(%r{<a href.*?/a>}m, %(<table bgcolor="#{ticket_ref}"> </table>)) }
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2018-06-19 04:41:18 +00:00
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2018-12-05 05:31:13 +00:00
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it 'creates a separate ticket' do
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expect { described_class.new.process({}, raw_mail) }
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.not_to change { ticket.articles.length }
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end
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2018-06-19 04:41:18 +00:00
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end
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end
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2018-06-19 03:53:00 +00:00
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end
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end
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2018-08-30 08:39:50 +00:00
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2019-04-04 03:01:20 +00:00
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describe 'assigning ticket.customer' do
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let(:agent) { create(:agent_user) }
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let(:customer) { create(:customer_user) }
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let(:raw_mail) { <<~RAW.chomp }
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From: #{agent.email}
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To: #{customer.email}
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Subject: Foo
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Lorem ipsum dolor
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RAW
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context 'when "postmaster_sender_is_agent_search_for_customer" setting is true (default)' do
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it 'sets ticket.customer to user with To: email' do
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expect { Channel::EmailParser.new.process({}, raw_mail) }
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.to change { Ticket.count }.by(1)
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expect(Ticket.last.customer).to eq(customer)
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end
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end
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context 'when "postmaster_sender_is_agent_search_for_customer" setting is false' do
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before { Setting.set('postmaster_sender_is_agent_search_for_customer', false) }
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it 'sets ticket.customer to user with To: email' do
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expect { Channel::EmailParser.new.process({}, raw_mail) }
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.to change { Ticket.count }.by(1)
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|
|
|
|
|
|
expect(Ticket.last.customer).to eq(agent)
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
describe 'formatting to/from addresses' do
|
2018-12-05 05:31:13 +00:00
|
|
|
|
# see https://github.com/zammad/zammad/issues/2198
|
|
|
|
|
|
context 'when sender address contains spaces (#2198)' do
|
|
|
|
|
|
let(:mail_file) { Rails.root.join('test', 'data', 'mail', 'mail071.box') }
|
|
|
|
|
|
let(:sender_email) { 'powerquadrantsystem@example.com' }
|
2018-08-30 08:39:50 +00:00
|
|
|
|
|
2018-12-05 05:31:13 +00:00
|
|
|
|
it 'removes them before creating a new user' do
|
|
|
|
|
|
expect { described_class.new.process({}, raw_mail) }
|
2019-03-11 07:28:18 +00:00
|
|
|
|
.to change { User.exists?(email: sender_email) }
|
2018-12-05 05:31:13 +00:00
|
|
|
|
end
|
2018-08-30 08:39:50 +00:00
|
|
|
|
|
2018-12-05 05:31:13 +00:00
|
|
|
|
it 'marks new user email as invalid' do
|
|
|
|
|
|
described_class.new.process({}, raw_mail)
|
2018-08-30 08:39:50 +00:00
|
|
|
|
|
2018-12-05 05:31:13 +00:00
|
|
|
|
expect(User.find_by(email: sender_email).preferences)
|
|
|
|
|
|
.to include('mail_delivery_failed' => true)
|
|
|
|
|
|
.and include('mail_delivery_failed_reason' => 'invalid email')
|
|
|
|
|
|
.and include('mail_delivery_failed_data' => a_kind_of(ActiveSupport::TimeWithZone))
|
|
|
|
|
|
end
|
2018-08-30 08:39:50 +00:00
|
|
|
|
end
|
2018-09-05 07:36:44 +00:00
|
|
|
|
|
2018-12-05 05:31:13 +00:00
|
|
|
|
# see https://github.com/zammad/zammad/issues/2254
|
|
|
|
|
|
context 'when sender address contains > (#2254)' do
|
|
|
|
|
|
let(:mail_file) { Rails.root.join('test', 'data', 'mail', 'mail076.box') }
|
|
|
|
|
|
let(:sender_email) { 'millionslotteryspaintransfer@example.com' }
|
2018-09-24 18:16:28 +00:00
|
|
|
|
|
2018-12-05 05:31:13 +00:00
|
|
|
|
it 'removes them before creating a new user' do
|
|
|
|
|
|
expect { described_class.new.process({}, raw_mail) }
|
2019-03-11 07:28:18 +00:00
|
|
|
|
.to change { User.exists?(email: sender_email) }
|
2018-12-05 05:31:13 +00:00
|
|
|
|
end
|
2018-09-24 18:16:28 +00:00
|
|
|
|
|
2018-12-05 05:31:13 +00:00
|
|
|
|
it 'marks new user email as invalid' do
|
|
|
|
|
|
described_class.new.process({}, raw_mail)
|
2018-09-24 18:16:28 +00:00
|
|
|
|
|
2018-12-05 05:31:13 +00:00
|
|
|
|
expect(User.find_by(email: sender_email).preferences)
|
|
|
|
|
|
.to include('mail_delivery_failed' => true)
|
|
|
|
|
|
.and include('mail_delivery_failed_reason' => 'invalid email')
|
|
|
|
|
|
.and include('mail_delivery_failed_data' => a_kind_of(ActiveSupport::TimeWithZone))
|
|
|
|
|
|
end
|
2018-09-24 18:16:28 +00:00
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
|
2019-03-11 07:28:18 +00:00
|
|
|
|
describe 'charset handling' do
|
2018-12-05 05:31:13 +00:00
|
|
|
|
# see https://github.com/zammad/zammad/issues/2224
|
|
|
|
|
|
context 'when header specifies Windows-1258 charset (#2224)' do
|
|
|
|
|
|
let(:mail_file) { Rails.root.join('test', 'data', 'mail', 'mail072.box') }
|
2018-09-05 07:36:44 +00:00
|
|
|
|
|
2018-12-05 05:31:13 +00:00
|
|
|
|
it 'does not raise Encoding::ConverterNotFoundError' do
|
|
|
|
|
|
expect { described_class.new.process({}, raw_mail) }
|
|
|
|
|
|
.not_to raise_error
|
|
|
|
|
|
end
|
2018-09-05 07:36:44 +00:00
|
|
|
|
end
|
|
|
|
|
|
end
|
2018-12-19 02:54:03 +00:00
|
|
|
|
|
2019-03-11 07:28:18 +00:00
|
|
|
|
describe 'attachment handling' do
|
|
|
|
|
|
context 'with header "Content-Transfer-Encoding: x-uuencode"' do
|
2019-02-20 11:07:09 +00:00
|
|
|
|
let(:mail_file) { Rails.root.join('test', 'data', 'mail', 'mail078-content_transfer_encoding_x_uuencode.box') }
|
2019-03-11 07:28:18 +00:00
|
|
|
|
let(:article) { described_class.new.process({}, raw_mail).second }
|
2019-02-20 11:07:09 +00:00
|
|
|
|
|
|
|
|
|
|
it 'does not raise RuntimeError' do
|
|
|
|
|
|
expect { described_class.new.process({}, raw_mail) }
|
|
|
|
|
|
.not_to raise_error
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
it 'parses the content correctly' do
|
|
|
|
|
|
expect(article.attachments.first.filename).to eq('PGP_Cmts_on_12-14-01_Pkg.txt')
|
|
|
|
|
|
expect(article.attachments.first.content).to eq('Hello Zammad')
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
2019-02-22 07:22:52 +00:00
|
|
|
|
|
2019-03-11 07:28:18 +00:00
|
|
|
|
describe 'inline image handling' do
|
2019-02-22 07:22:52 +00:00
|
|
|
|
# see https://github.com/zammad/zammad/issues/2486
|
|
|
|
|
|
context 'when image is large but not resizable' do
|
|
|
|
|
|
let(:mail_file) { Rails.root.join('test', 'data', 'mail', 'mail079.box') }
|
2019-04-07 15:23:03 +00:00
|
|
|
|
let(:attachment) { article.attachments.to_a.find { |i| i.filename == 'a.jpg' } }
|
2019-03-11 07:28:18 +00:00
|
|
|
|
let(:article) { described_class.new.process({}, raw_mail).second }
|
2019-02-22 07:22:52 +00:00
|
|
|
|
|
|
|
|
|
|
it "doesn't set resizable preference" do
|
|
|
|
|
|
expect(attachment.filename).to eq('a.jpg')
|
|
|
|
|
|
expect(attachment.preferences).not_to include('resizable' => true)
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
2019-03-11 07:28:18 +00:00
|
|
|
|
|
|
|
|
|
|
context 'for “delivery failed” notifications (a.k.a. bounce messages)' do
|
|
|
|
|
|
let(:ticket) { article.ticket }
|
|
|
|
|
|
let(:article) { create(:ticket_article, sender_name: 'Agent', message_id: message_id) }
|
|
|
|
|
|
let(:message_id) { raw_mail[/(?<=^(References|Message-ID): )\S*/] }
|
|
|
|
|
|
|
|
|
|
|
|
context 'with future retries (delayed)' do
|
|
|
|
|
|
let(:mail_file) { Rails.root.join('test', 'data', 'mail', 'mail078.box') }
|
|
|
|
|
|
|
|
|
|
|
|
context 'on a closed ticket' do
|
|
|
|
|
|
before { ticket.update(state: Ticket::State.find_by(name: 'closed')) }
|
|
|
|
|
|
|
|
|
|
|
|
it 'sets #preferences on resulting ticket to { "send-auto-responses" => false, "is-auto-reponse" => true }' do
|
|
|
|
|
|
article = Channel::EmailParser.new.process({}, raw_mail).second
|
|
|
|
|
|
expect(article.preferences)
|
|
|
|
|
|
.to include('send-auto-response' => false, 'is-auto-response' => true)
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
it 'returns a Mail object with an x-zammad-out-of-office header' do
|
|
|
|
|
|
output_mail = Channel::EmailParser.new.process({}, raw_mail).last
|
|
|
|
|
|
expect(output_mail).to include('x-zammad-out-of-office': true)
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
it 'finds the article referenced in the bounce message headers, then adds the bounce message to its ticket' do
|
|
|
|
|
|
expect { Channel::EmailParser.new.process({}, raw_mail) }
|
|
|
|
|
|
.to change { ticket.articles.count }.by(1)
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
it 'does not re-open the ticket' do
|
|
|
|
|
|
expect { Channel::EmailParser.new.process({}, raw_mail) }
|
|
|
|
|
|
.not_to change { ticket.reload.state.name }.from('closed')
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
context 'with no future retries (undeliverable): sample input 1' do
|
|
|
|
|
|
let(:mail_file) { Rails.root.join('test', 'data', 'mail', 'mail033-undelivered-mail-returned-to-sender.box') }
|
|
|
|
|
|
|
|
|
|
|
|
context 'for original message sent by Agent' do
|
|
|
|
|
|
it 'sets #preferences on resulting ticket to { "send-auto-responses" => false, "is-auto-reponse" => true }' do
|
|
|
|
|
|
article = Channel::EmailParser.new.process({}, raw_mail).second
|
|
|
|
|
|
expect(article.preferences)
|
|
|
|
|
|
.to include('send-auto-response' => false, 'is-auto-response' => true)
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
it 'finds the article referenced in the bounce message headers, then adds the bounce message to its ticket' do
|
|
|
|
|
|
expect { Channel::EmailParser.new.process({}, raw_mail) }
|
|
|
|
|
|
.to change { ticket.articles.count }.by(1)
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
it 'does not alter the ticket state' do
|
|
|
|
|
|
expect { Channel::EmailParser.new.process({}, raw_mail) }
|
|
|
|
|
|
.not_to change { ticket.reload.state.name }.from('open')
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
context 'for original message sent by Customer' do
|
|
|
|
|
|
let(:article) { create(:ticket_article, sender_name: 'Customer', message_id: message_id) }
|
|
|
|
|
|
|
|
|
|
|
|
it 'sets #preferences on resulting ticket to { "send-auto-responses" => false, "is-auto-reponse" => true }' do
|
|
|
|
|
|
article = Channel::EmailParser.new.process({}, raw_mail).second
|
|
|
|
|
|
expect(article.preferences)
|
|
|
|
|
|
.to include('send-auto-response' => false, 'is-auto-response' => true)
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
it 'finds the article referenced in the bounce message headers, then adds the bounce message to its ticket' do
|
|
|
|
|
|
expect { Channel::EmailParser.new.process({}, raw_mail) }
|
|
|
|
|
|
.to change { ticket.articles.count }.by(1)
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
it 'does not alter the ticket state' do
|
|
|
|
|
|
expect { Channel::EmailParser.new.process({}, raw_mail) }
|
|
|
|
|
|
.not_to change { ticket.reload.state.name }.from('new')
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
context 'with no future retries (undeliverable): sample input 2' do
|
|
|
|
|
|
let(:mail_file) { Rails.root.join('test', 'data', 'mail', 'mail055.box') }
|
|
|
|
|
|
|
|
|
|
|
|
it 'finds the article referenced in the bounce message headers, then adds the bounce message to its ticket' do
|
|
|
|
|
|
expect { Channel::EmailParser.new.process({}, raw_mail) }
|
|
|
|
|
|
.to change { ticket.articles.count }.by(1)
|
|
|
|
|
|
end
|
|
|
|
|
|
|
|
|
|
|
|
it 'does not alter the ticket state' do
|
|
|
|
|
|
expect { Channel::EmailParser.new.process({}, raw_mail) }
|
|
|
|
|
|
.not_to change { ticket.reload.state.name }.from('open')
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
|
|
|
|
|
end
|
2018-06-19 03:53:00 +00:00
|
|
|
|
end
|
|
|
|
|
|
end
|
