61 lines
1.7 KiB
Ruby
61 lines
1.7 KiB
Ruby
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class Observer::Ticket::Article::CommunicateEmail::BackgroundJob
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def initialize(id)
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@article_id = id
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end
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def perform
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record = Ticket::Article.find( @article_id )
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# build subject
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ticket = Ticket.lookup( :id => record.ticket_id )
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subject = ticket.subject_build( record.subject )
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# send email
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a = Channel::IMAP.new
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message = a.send(
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{
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:message_id => record.message_id,
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:in_reply_to => record.in_reply_to,
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:from => record.from,
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:to => record.to,
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:cc => record.cc,
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:subject => subject,
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:body => record.body,
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:attachments => record.attachments
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}
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)
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# store mail plain
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Store.add(
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:object => 'Ticket::Article::Mail',
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:o_id => record.id,
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:data => message.to_s,
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:filename => "ticket-#{ticket.number}-#{record.id}.eml",
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:preferences => {},
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:created_by_id => record.created_by_id,
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)
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# add history record
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recipient_list = ''
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[:to, :cc].each { |key|
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if record[key] && record[key] != ''
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if recipient_list != ''
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recipient_list += ','
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end
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recipient_list += record[key]
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end
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}
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if recipient_list != ''
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History.add(
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:o_id => record.id,
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:history_type => 'email',
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:history_object => 'Ticket::Article',
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:related_o_id => ticket.id,
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:related_history_object => 'Ticket',
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:value_from => record.subject,
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:value_to => recipient_list,
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:created_by_id => record.created_by_id,
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)
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end
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end
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end
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