8 lines
387 B
Text
8 lines
387 B
Text
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# <%= d 'ticket.title' %>
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_<<%= c 'http_type' %>://<%= c 'fqdn' %>/#ticket/zoom/<%= d 'ticket.id' %>|Ticket#<%= d 'ticket.number' %>>: Escalated at <%= d 'ticket.escalation_time' %>_
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A ticket (<%= d 'ticket.title' %>) from "<b><%= d 'ticket.customer.longname' %></b>" is escalated since "<%= d 'ticket.escalation_time' %>"!
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<% if @objects[:article] %>
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<%= a_text 'article' %>
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<% end %>
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