99 lines
2.8 KiB
Ruby
99 lines
2.8 KiB
Ruby
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module CreatesTicketArticles
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extend ActiveSupport::Concern
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private
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def article_create(ticket, params)
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# create article if given
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form_id = params[:form_id]
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params.delete(:form_id)
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# check min. params
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raise Exceptions::UnprocessableEntity, 'Need at least article: { body: "some text" }' if !params[:body]
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# fill default values
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if params[:type_id].empty? && params[:type].empty?
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params[:type_id] = Ticket::Article::Type.lookup(name: 'note').id
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end
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if params[:sender_id].empty? && params[:sender].empty?
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sender = 'Customer'
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if current_user.permissions?('ticket.agent')
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sender = 'Agent'
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end
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params[:sender_id] = Ticket::Article::Sender.lookup(name: sender).id
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end
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# remember time accounting
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time_unit = params[:time_unit]
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clean_params = Ticket::Article.association_name_to_id_convert(params)
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clean_params = Ticket::Article.param_cleanup(clean_params, true)
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# overwrite params
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if !current_user.permissions?('ticket.agent')
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clean_params[:sender_id] = Ticket::Article::Sender.lookup(name: 'Customer').id
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clean_params.delete(:sender)
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type = Ticket::Article::Type.lookup(id: clean_params[:type_id])
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if type.name !~ /^(note|web)$/
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clean_params[:type_id] = Ticket::Article::Type.lookup(name: 'note').id
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end
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clean_params.delete(:type)
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clean_params[:internal] = false
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end
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article = Ticket::Article.new(clean_params)
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article.ticket_id = ticket.id
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# store dataurl images to store
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if form_id && article.body && article.content_type =~ %r{text/html}i
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article.body.gsub!( %r{(<img\s.+?src=")(data:image/(jpeg|png);base64,.+?)">}i ) { |_item|
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file_attributes = StaticAssets.data_url_attributes($2)
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cid = "#{ticket.id}.#{form_id}.#{rand(999_999)}@#{Setting.get('fqdn')}"
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headers_store = {
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'Content-Type' => file_attributes[:mime_type],
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'Mime-Type' => file_attributes[:mime_type],
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'Content-ID' => cid,
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'Content-Disposition' => 'inline',
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}
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store = Store.add(
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object: 'UploadCache',
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o_id: form_id,
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data: file_attributes[:content],
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filename: cid,
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preferences: headers_store
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)
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"#{$1}cid:#{cid}\">"
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}
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end
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# find attachments in upload cache
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if form_id
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article.attachments = Store.list(
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object: 'UploadCache',
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o_id: form_id,
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)
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end
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article.save!
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# account time
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if time_unit.present?
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Ticket::TimeAccounting.create!(
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ticket_id: article.ticket_id,
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ticket_article_id: article.id,
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time_unit: time_unit
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)
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end
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# remove attachments from upload cache
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return article if !form_id
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Store.remove(
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object: 'UploadCache',
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o_id: form_id,
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)
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article
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end
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end
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