trabajo-afectivo/lib/sequencer/unit/import/kayako/requester.rb

# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/

class Sequencer
  class Unit
    module Import
      module Kayako
        module Requester
          mattr_accessor :session_id

          def request(api_path:, params: nil)
            10.times do |iteration|
              response = perform_request(
                api_path: api_path,
                params:   params,
              )

              if response.is_a? Net::HTTPOK
                refresh_session_id(response)
                return response
              end

              handle_error response, iteration
            rescue Net::HTTPClientError => e
              handle_exception e, iteration
            end

            nil
          end

          def handle_error(response, iteration)
            reset_session_id if response.is_a? Net::HTTPUnauthorized

            sleep_for = 10
            case response
            when Net::HTTPTooManyRequests
              sleep_for = response.header['retry-after'].to_i + 10
              logger.info "Rate limit: #{response.header.to_hash} (429 Too Many Requests). Sleeping #{sleep_for} seconds and retry (##{iteration + 1}/10)."
            else
              logger.info "Unknown response: #{response.inspect}. Sleeping 10 seconds and retry (##{iteration + 1}/10)."
            end
            sleep sleep_for
          end

          def handle_exception(e, iteration)
            logger.error e
            logger.info "Sleeping 10 seconds after #{e.class.name} and retry (##{iteration + 1}/10)."
            sleep 10
          end

          def refresh_session_id(response)
            return if response.header['content-type'] != 'application/json'

            body = JSON.parse(response.body)

            return if body['session_id'].blank?

            self.session_id = body['session_id']
          end

          def reset_session_id
            self.session_id = nil
          end

          def perform_request(api_path:, params: nil)
            uri = URI("#{Setting.get('import_kayako_endpoint')}/#{api_path}")
            uri.query = URI.encode_www_form(params) if params.present?
            headers = {
              'Content-Type' => 'application/json',
              'X-Session-ID' => session_id
            }

            Net::HTTP.start(uri.host, uri.port, use_ssl: true, read_timeout: 600) do |http|
              # for those special moments...
              # http.set_debug_output($stdout)
              request = Net::HTTP::Get.new(uri, headers)
              if session_id.blank?
                request.basic_auth(Setting.get('import_kayako_endpoint_username'), Setting.get('import_kayako_endpoint_password'))
              end
              return http.request(request)
            end
          end
        end
      end
    end
  end
end