trabajo-afectivo/app/models/observer/ticket/article/communicate_email/background_job.rb

87 lines
2.3 KiB
Ruby
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class Observer::Ticket::Article::CommunicateEmail::BackgroundJob
def initialize(id)
@article_id = id
end
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def perform
record = Ticket::Article.find(@article_id)
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# build subject
ticket = Ticket.lookup(id: record.ticket_id)
article_count = Ticket::Article.where(ticket_id: ticket.id).count
subject = if article_count > 1
ticket.subject_build(record.subject, true)
else
ticket.subject_build(record.subject)
end
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# send email
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if !ticket.group.email_address_id
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raise "Can't send email, no email address definde for group id '#{ticket.group.id}'"
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elsif !ticket.group.email_address.channel_id
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raise "Can't send email, no channel definde for email_address id '#{ticket.group.email_address_id}'"
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end
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channel = ticket.group.email_address.channel
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notification = false
sender = Ticket::Article::Sender.lookup(id: record.sender_id)
if sender['name'] == 'System'
notification = true
end
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# get linked channel and send
message = channel.deliver(
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{
message_id: record.message_id,
in_reply_to: record.in_reply_to,
references: ticket.get_references([record.message_id]),
from: record.from,
to: record.to,
cc: record.cc,
subject: subject,
content_type: record.content_type,
body: record.body,
attachments: record.attachments
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},
notification
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)
# store mail plain
Store.add(
object: 'Ticket::Article::Mail',
o_id: record.id,
data: message.to_s,
filename: "ticket-#{ticket.number}-#{record.id}.eml",
preferences: {},
created_by_id: record.created_by_id,
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)
# add history record
recipient_list = ''
[:to, :cc].each { |key|
next if !record[key]
next if record[key] == ''
if recipient_list != ''
recipient_list += ','
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end
recipient_list += record[key]
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}
return if recipient_list == ''
History.add(
o_id: record.id,
history_type: 'email',
history_object: 'Ticket::Article',
related_o_id: ticket.id,
related_history_object: 'Ticket',
value_from: record.subject,
value_to: recipient_list,
created_by_id: record.created_by_id,
)
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end
end