25 lines
688 B
Text
25 lines
688 B
Text
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New Ticket (<%= d 'ticket.title' %>)
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<p>Hi <%= d 'recipient.firstname' %>,</p>
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<br>
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<p>a new Ticket (<%= d 'ticket.title' %>) has been created by "<b><%= d 'ticket.updated_by.fullname' %></b>".</p>
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<br>
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<p>
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<%= t 'Group' %>: <%= d 'ticket.group.name' %><br>
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<%= t 'Owner' %>: <%= d 'ticket.owner.fullname' %><br>
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<%= t 'State' %>: <%= t d 'ticket.state.name' %><br>
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</p>
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<br>
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<% if @objects[:article] %>
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<p>
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<%= t 'Information' %>:
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<blockquote type="cite">
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<%= d('article.body').text2html %>
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</blockquote>
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</p>
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<% end %>
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<br>
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<p>
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<a href="<%= c 'http_type' %>://<%= c 'fqdn' %>/#ticket/zoom/<%= d 'ticket.id' %>" target="zammad_app"><%= t 'View this in Zammad' %></a>
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</p>
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