19 lines
543 B
Text
19 lines
543 B
Text
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Ticket ist eskaliert (<%= d 'ticket.title' %>)
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<p>Hallo <%= d 'recipient.firstname' %>,</p>
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<br>
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<p>Ticket (<%= d 'ticket.title' %>) von "<b><%= d 'ticket.customer.longname' %></b>" ist seit "<%= d 'ticket.escalation_time' %>" eskaliert!</p>
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<br>
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<% if @objects[:article] %>
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<p>
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<%= t 'Information' %>:
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<blockquote type="cite">
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<%= a 'article' %>
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</blockquote>
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</p>
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<% end %>
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<br>
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<p>
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<a href="<%= c 'http_type' %>://<%= c 'fqdn' %>/#ticket/zoom/<%= d 'ticket.id' %>" target="zammad_app"><%= t 'View this in Zammad' %></a>
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</p>
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