52 lines
1.4 KiB
Ruby
52 lines
1.4 KiB
Ruby
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# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
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class Stats::TicketReopen
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def self.generate(user)
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count = StatsStore.count_by_search(
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object: 'User',
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o_id: user.id,
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key: 'ticket:reopen',
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start: Time.zone.now - 7.days,
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end: Time.zone.now,
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)
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{
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state: 'good',
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own: count,
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total: 0,
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percent: 0,
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average_percent: '-',
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}
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end
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def self.log(object, o_id, changes, updated_by_id)
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return if object != 'Ticket'
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ticket = Ticket.lookup(id: o_id)
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# check if close_time is already set / if not, ticket is not reopend
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return if !ticket.close_time
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return if !changes['state_id']
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return if ticket.owner_id == 1
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state_before = Ticket::State.lookup(id: changes['state_id'][0])
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state_type_before = Ticket::StateType.lookup(id: state_before.state_type_id)
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return if state_type_before.name != 'closed'
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state_now = Ticket::State.lookup(id: changes['state_id'][1])
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state_type_now = Ticket::StateType.lookup(id: state_now.state_type_id)
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return if state_type_now.name == 'closed'
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StatsStore.add(
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object: 'User',
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o_id: ticket.owner_id,
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key: 'ticket:reopen',
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data: { ticket_id: ticket.id },
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created_at: Time.zone.now,
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created_by_id: updated_by_id,
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updated_by_id: updated_by_id,
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)
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end
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end
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