19 lines
517 B
Text
19 lines
517 B
Text
|
Zgłoszenie (#{ticket.title}) zostanie eskalowane
|
||
|
|
|
||
|
|
<div>Witaj #{recipient.firstname},</div>
|
||
|
|
<br>
|
||
|
|
<div>Zgłosznie (#{ticket.title}) od "<b>#{ticket.customer.longname}</b>" zostanie eskalowane "#{ticket.escalation_at}"!</div>
|
||
|
|
<br>
|
||
|
|
<% if @objects[:article] %>
|
||
|
|
<div>
|
||
|
|
#{t('Information')}:
|
||
|
|
<blockquote type="cite">
|
||
|
|
#{article.body_as_html}
|
||
|
|
</blockquote>
|
||
|
|
</div>
|
||
|
|
<% end %>
|
||
|
|
<br>
|
||
|
|
<div>
|
||
|
|
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">#{t('Zobacz w Zammad')}</a>
|
||
|
|
</div>
|