41 lines
885 B
Ruby
41 lines
885 B
Ruby
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module Import
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module OTRS
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module HistoryFactory
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extend Import::Factory
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# rubocop:disable Style/ModuleFunction
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extend self
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def skip?(record)
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return true if !determine_class(record)
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false
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end
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def backend_class(record)
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"Import::OTRS::History::#{determine_class(record)}".constantize
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end
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private
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def determine_class(history)
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check_supported(history) || check_article(history)
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end
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def supported_types
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%w(NewTicket StateUpdate Move PriorityUpdate)
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end
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def check_supported(history)
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return if !supported_types.include?(history['HistoryType'])
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history['HistoryType']
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end
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def check_article(history)
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return if !history['ArticleID']
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return if history['ArticleID'].to_i.zero?
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'Article'
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end
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end
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end
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end
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