90 lines
2.3 KiB
Ruby
90 lines
2.3 KiB
Ruby
|
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
|
||
|
|
|
||
|
|
class Stats::TicketChannelDistribution
|
||
|
|
|
||
|
|
def self.generate(user)
|
||
|
|
|
||
|
|
# which time range?
|
||
|
|
time_range = 7.days
|
||
|
|
|
||
|
|
# get users groups
|
||
|
|
group_ids = user.groups.map(&:id)
|
||
|
|
|
||
|
|
# get channels
|
||
|
|
channels = [
|
||
|
|
{
|
||
|
|
sender: 'email',
|
||
|
|
icon: 'email',
|
||
|
|
},
|
||
|
|
{
|
||
|
|
sender: 'phone',
|
||
|
|
icon: 'phone',
|
||
|
|
},
|
||
|
|
{
|
||
|
|
sender: 'twitter',
|
||
|
|
icon: 'twitter',
|
||
|
|
},
|
||
|
|
{
|
||
|
|
sender: 'facebook',
|
||
|
|
icon: 'facebook',
|
||
|
|
},
|
||
|
|
]
|
||
|
|
|
||
|
|
# calcualte
|
||
|
|
result = {}
|
||
|
|
total_in = 0
|
||
|
|
total_out = 0
|
||
|
|
channels.each {|channel|
|
||
|
|
result[channel[:sender].to_sym] = {
|
||
|
|
icon: channel[:icon]
|
||
|
|
}
|
||
|
|
type_ids = []
|
||
|
|
Ticket::Article::Type.all.each {|type|
|
||
|
|
next if type.name !~ /^#{channel[:sender]}/i
|
||
|
|
type_ids.push type.id
|
||
|
|
}
|
||
|
|
|
||
|
|
sender = Ticket::Article::Sender.lookup( name: 'Customer' )
|
||
|
|
count = Ticket.where(group_id: group_ids).joins(:articles).where(
|
||
|
|
ticket_articles: { sender_id: sender, type_id: type_ids }
|
||
|
|
).where(
|
||
|
|
'ticket_articles.created_at > ?', Time.zone.now - time_range
|
||
|
|
).count
|
||
|
|
result[channel[:sender].to_sym][:inbound] = count
|
||
|
|
total_in += count
|
||
|
|
|
||
|
|
sender = Ticket::Article::Sender.lookup( name: 'Agent' )
|
||
|
|
count = Ticket.where(group_id: group_ids).joins(:articles).where(
|
||
|
|
ticket_articles: { sender_id: sender, type_id: type_ids }
|
||
|
|
).where(
|
||
|
|
'ticket_articles.created_at > ?', Time.zone.now - time_range
|
||
|
|
).count
|
||
|
|
result[channel[:sender].to_sym][:outbound] = count
|
||
|
|
total_out += count
|
||
|
|
}
|
||
|
|
|
||
|
|
# append in percent
|
||
|
|
channels.each {|channel|
|
||
|
|
count = result[channel[:sender].to_sym][:inbound]
|
||
|
|
#puts "#{channel.inspect}:in/#{result.inspect}:#{count}"
|
||
|
|
if count == 0
|
||
|
|
in_process_precent = 0
|
||
|
|
else
|
||
|
|
in_process_precent = (count * 1000) / ((total_in * 1000) / 100)
|
||
|
|
end
|
||
|
|
result[channel[:sender].to_sym][:inbound_in_percent] = in_process_precent
|
||
|
|
|
||
|
|
count = result[channel[:sender].to_sym][:outbound]
|
||
|
|
if count == 0
|
||
|
|
out_process_precent = 0
|
||
|
|
else
|
||
|
|
out_process_precent = (count * 1000) / ((total_out * 1000) / 100)
|
||
|
|
end
|
||
|
|
result[channel[:sender].to_sym][:outbound_in_percent] = out_process_precent
|
||
|
|
}
|
||
|
|
|
||
|
|
{ channels: result }
|
||
|
|
end
|
||
|
|
|
||
|
|
end
|