69 lines
1.9 KiB
Ruby
69 lines
1.9 KiB
Ruby
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# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Channel::Driver::Sms::Base
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def user_by_cti(mobile)
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_from_comment, preferences = Cti::CallerId.get_comment_preferences(mobile, 'from')
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user = nil
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if preferences && preferences['from'] && preferences['from'][0] && preferences['from'][0]['level'] == 'known' && preferences['from'][0]['object'] == 'User'
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user = User.find_by(id: preferences['from'][0]['o_id'])
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end
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user
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end
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def user_by_mobile(mobile)
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User.where(mobile: mobile).order(:updated_at).first || user_by_cti(mobile) || User.create!(
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firstname: mobile,
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mobile: mobile,
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)
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end
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def article_type_sms
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Ticket::Article::Type.find_by(name: 'sms')
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end
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def closed_ids
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Ticket::State.where(name: %w[closed merged removed]).pluck(:id)
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end
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def ensure_ticket_followup_state(ticket)
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return if !ticket
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new_state = Ticket::State.find_by(default_create: true)
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return if ticket.state_id == new_state.id
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ticket.state = Ticket::State.find_by(default_follow_up: true)
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ticket.save!
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end
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def find_open_sms_ticket(user)
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ticket = Ticket.where(customer_id: user.id, create_article_type_id: article_type_sms.id).where.not(state_id: closed_ids).order(:updated_at).first
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ensure_ticket_followup_state(ticket)
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ticket
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end
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def ensure_group!(channel)
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raise Exceptions::UnprocessableEntity, 'Group needed in channel definition!' if channel.group_id.blank?
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group = Group.find_by(id: channel.group_id)
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raise Exceptions::UnprocessableEntity, 'Group is invalid!' if !group
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end
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def cut_title(title)
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if title.length > 40
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title = "#{title[0, 40]}..."
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end
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title
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end
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def process_ticket(attr, channel, user)
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ticket = find_open_sms_ticket(user)
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if !ticket
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ensure_group!(channel)
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ticket = create_ticket(attr, channel, user)
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end
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create_article(attr, channel, ticket)
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end
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end
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