trabajo-afectivo/app/models/ticket/calls_stats_ticket_reopen_log.rb

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# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
# Adds new and updated tickets to the reopen log processing.
module Ticket::CallsStatsTicketReopenLog
extend ActiveSupport::Concern
included do
before_create :ticket_call_stats_ticket_reopen_log
before_update :ticket_call_stats_ticket_reopen_log
end
private
def ticket_call_stats_ticket_reopen_log
# return if we run import mode
return if Setting.get('import_mode')
Stats::TicketReopen.log('Ticket', id, saved_changes, updated_by_id)
end
end