trabajo-afectivo/lib/sequencer/unit/import/freshdesk/ticket/fetch.rb

# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/

class Sequencer
  class Unit
    module Import
      module Freshdesk
        module Ticket
          class Fetch < Sequencer::Unit::Base
            include ::Sequencer::Unit::Import::Freshdesk::Requester

            uses :resource

            # Fetch additional data such as attachments which is not included
            #   in the ticket list endpoint.
            def process
              resource.merge!(fetch_ticket)
            end

            private

            def fetch_ticket
              response = request(
                api_path: "tickets/#{resource['id']}",
              )

              JSON.parse(response.body)
            rescue => e
              logger.error "Error when fetching ticket data for ticket #{resource['id']}"
              logger.error e
              {}
            end
          end
        end
      end
    end
  end
end