67 lines
2.9 KiB
Ruby
67 lines
2.9 KiB
Ruby
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class Sequencer
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class Unit
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module Import
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module Freshdesk
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module Conversation
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class Mapping < Sequencer::Unit::Base
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include ::Sequencer::Unit::Import::Common::Mapping::Mixin::ProvideMapped
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uses :resource, :id_map
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SOURCE_MAP = {
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0 => ::Ticket::Article::Type.select(:id).find_by(name: 'email').id, # Reply
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1 => ::Ticket::Article::Type.select(:id).find_by(name: 'email').id, # Email
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2 => ::Ticket::Article::Type.select(:id).find_by(name: 'web').id, # Note
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3 => ::Ticket::Article::Type.select(:id).find_by(name: 'phone').id, # Phone
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4 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # UNKNOWN!
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5 => ::Ticket::Article::Type.select(:id).find_by(name: 'twitter status').id, # Created from tweets
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6 => ::Ticket::Article::Type.select(:id).find_by(name: 'web').id, # Created from survey feedback
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7 => ::Ticket::Article::Type.select(:id).find_by(name: 'facebook feed post').id, # Created from Facebook post
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8 => ::Ticket::Article::Type.select(:id).find_by(name: 'email').id, # Created from Forwarded Email
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9 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # Created from Phone
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10 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # Created from Mobihelp
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11 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # E-Commerce
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}.freeze
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INCOMING_MAP = {
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true => ::Ticket::Article::Sender.select(:id).find_by(name: 'Customer').id,
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false => ::Ticket::Article::Sender.select(:id).find_by(name: 'Agent').id,
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}.freeze
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def process # rubocop:disable Metrics/AbcSize
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provide_mapped do
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{
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from: resource['from_email'],
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to: resource['to_emails']&.join(', '),
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cc: resource['cc_emails']&.join(', '),
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ticket_id: ticket_id,
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body: resource['body'],
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content_type: 'text/html',
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internal: resource['private'].present?,
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message_id: resource['id'],
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updated_by_id: user_id,
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created_by_id: user_id,
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sender_id: INCOMING_MAP[ resource['incoming'] ],
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type_id: SOURCE_MAP[ resource['source'] ],
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created_at: resource['created_at'],
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updated_at: resource['updated_at'],
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}
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end
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end
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private
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def ticket_id
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id_map['Ticket'][resource['ticket_id']]
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end
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def user_id
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id_map['User'][resource['user_id']]
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end
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end
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end
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end
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end
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end
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end
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