60 lines
1.9 KiB
Ruby
60 lines
1.9 KiB
Ruby
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class Sequencer
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class Unit
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module Import
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module Freshdesk
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module Ticket
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class Mapping < Sequencer::Unit::Base
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include ::Sequencer::Unit::Import::Common::Mapping::Mixin::ProvideMapped
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uses :resource, :id_map
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PRIORITY_MAP = {
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1 => ::Ticket::Priority.find_by(name: '1 low').id, # low
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2 => ::Ticket::Priority.find_by(name: '2 normal').id, # medium
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3 => ::Ticket::Priority.find_by(name: '3 high').id, # high
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4 => ::Ticket::Priority.find_by(name: '3 high').id, # urgent
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}.freeze
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STATE_MAP = {
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2 => ::Ticket::State.find_by(name: 'open').id, # open
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3 => ::Ticket::State.find_by(name: 'open').id, # pending
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4 => ::Ticket::State.find_by(name: 'closed').id, # resolved
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5 => ::Ticket::State.find_by(name: 'closed').id, # closed
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}.freeze
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def process # rubocop:disable Metrics/AbcSize
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provide_mapped do
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{
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title: resource['subject'],
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number: resource['id'],
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group_id: group_id,
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priority_id: PRIORITY_MAP[resource['priority']],
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state_id: STATE_MAP[resource['status']],
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owner_id: owner_id,
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customer_id: customer_id,
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created_at: resource['created_at'],
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updated_at: resource['updated_at'],
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}
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end
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end
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private
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def group_id
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id_map.dig('Group', resource['group_id']) || ::Group.find_by(name: 'Support')&.id || 1
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end
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def customer_id
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id_map['User'][resource['requester_id']]
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end
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def owner_id
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id_map['User'][resource['responder_id']]
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end
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end
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end
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end
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end
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end
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end
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