19 lines
516 B
Text
19 lines
516 B
Text
|
Il ticket intensificarsi (#{ticket.title})
|
||
|
|
|
||
|
|
<div>Buongiorno #{recipient.firstname},</div>
|
||
|
|
<br>
|
||
|
|
<div>Un ticket (#{ticket.title}) da "<b>#{ticket.customer.longname}</b>" intensificarsi a "#{ticket.escalation_at}"!</div>!
|
||
|
|
<br>
|
||
|
|
<% if @objects[:article] %>
|
||
|
|
<div>
|
||
|
|
#{t('Information')}:
|
||
|
|
<blockquote type="cite">
|
||
|
|
#{article.body_as_html}
|
||
|
|
</blockquote>
|
||
|
|
</div>
|
||
|
|
<% end %>
|
||
|
|
<br>
|
||
|
|
<div>
|
||
|
|
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">#{t('View this in Zammad')}</a>
|
||
|
|
</div>
|