trabajo-afectivo/app/controllers/import_otrs_controller.rb

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# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class ImportOtrsController < ApplicationController
def url_check
return if setup_done_response
# validate
if !params[:url] || params[:url] !~ %r{^(http|https)://.+?$}
render json: {
result: 'invalid',
message: 'Invalid!',
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}
return
end
# connection test
translation_map = {
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'authentication failed' => 'Authentication failed!',
'getaddrinfo: nodename nor servname provided, or not known' => 'Hostname not found!',
'No route to host' => 'No route to host!',
'Connection refused' => 'Connection refused!',
}
# try connecting to otrs
response = UserAgent.request(params[:url])
if !response.success? && response.code.to_s !~ /^40.$/
message_human = ''
translation_map.each {|key, message|
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if response.error.to_s =~ /#{Regexp.escape(key)}/i
message_human = message
end
}
render json: {
result: 'invalid',
message_human: message_human,
message: response.error.to_s,
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}
return
end
message_human = 'Host found, but it seems to be no OTRS installation!'
suffixes = ['/public.pl', '/otrs/public.pl']
suffixes.each {|suffix|
url = params[:url] + suffix + '?Action=ZammadMigrator'
# strip multible / in url
url.gsub!(%r{([^:])(/+/)}, '\\1/')
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response = UserAgent.request( url )
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#Setting.set('import_mode', true)
Setting.set('import_backend', 'otrs')
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Setting.set('import_otrs_endpoint', url)
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Setting.set('import_otrs_endpoint_key', '01234567899876543210')
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if response.body =~ /zammad migrator/
render json: {
url: url,
result: 'ok',
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}
return
elsif response.body =~ /(otrs\sag|otrs.com|otrs.org)/i
message_human = 'Host found, but no OTRS migrator is installed!'
end
}
# return result
render json: {
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result: 'invalid',
message_human: message_human,
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}
end
def import_start
return if setup_done_response
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Setting.set('import_mode', true)
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welcome = Import::OTRS2.connection_test
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if !welcome
render json: {
message: 'Migrator can\'t read OTRS output!',
result: 'invalid',
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}
return
end
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# start migration
Import::OTRS2.delay.start
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render json: {
result: 'ok',
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}
end
def import_status
return if setup_done_response
state = Import::OTRS2.current_state
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render json: {
data: state,
result: 'in_progress',
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}
end
private
def setup_done
return false
count = User.all.count()
done = true
if count <= 2
done = false
end
done
end
def setup_done_response
if !setup_done
return false
end
render json: {
setup_done: true,
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}
true
end
end