276 lines
9.8 KiB
Ruby
276 lines
9.8 KiB
Ruby
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# encoding: utf-8
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require 'test_helper'
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class TicketNotificationTest < ActiveSupport::TestCase
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test 'ticket create' do
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# create agent1 & agent2
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groups = Group.where( :name => 'Users' )
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roles = Role.where( :name => 'Agent' )
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agent1 = User.create_or_update(
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:login => 'ticket-notification-agent1@example.com',
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:firstname => 'Notification',
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:lastname => 'Agent1',
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:email => 'ticket-notification-agent1@example.com',
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:password => 'agentpw',
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:active => true,
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:roles => roles,
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:groups => groups,
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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agent2 = User.create_or_update(
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:login => 'ticket-notification-agent2@example.com',
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:firstname => 'Notification',
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:lastname => 'Agent2',
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:email => 'ticket-notification-agent2@example.com',
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:password => 'agentpw',
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:active => true,
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:roles => roles,
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:groups => groups,
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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Group.create_if_not_exists(
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:name => 'WithoutAccess',
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:note => 'Test for notification check.',
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:updated_by_id => 1,
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:created_by_id => 1
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)
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# create customer
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roles = Role.where( :name => 'Customer' )
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customer = User.create_or_update(
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:login => 'ticket-notification-customer@example.com',
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:firstname => 'Notification',
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:lastname => 'Customer',
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:email => 'ticket-notification-customer@example.com',
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:password => 'agentpw',
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:active => true,
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:roles => roles,
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:groups => groups,
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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# create ticket in group
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ticket1 = Ticket.create(
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:title => 'some notification test 1',
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:group => Group.lookup( :name => 'Users'),
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:customer => customer,
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:state => Ticket::State.lookup( :name => 'new' ),
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:priority => Ticket::Priority.lookup( :name => '2 normal' ),
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:updated_by_id => customer.id,
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:created_by_id => customer.id,
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)
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article_inbound = Ticket::Article.create(
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:ticket_id => ticket1.id,
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:from => 'some_sender@example.com',
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:to => 'some_recipient@example.com',
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:subject => 'some subject',
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:message_id => 'some@id',
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:body => 'some message',
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:internal => false,
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:sender => Ticket::Article::Sender.where(:name => 'Customer').first,
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:type => Ticket::Article::Type.where(:name => 'email').first,
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:updated_by_id => customer.id,
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:created_by_id => customer.id,
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)
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assert( ticket1, "ticket created" )
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# execute ticket events
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Observer::Ticket::Notification.transaction
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#puts Delayed::Job.all.inspect
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Delayed::Worker.new.work_off
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# verify notifications to agent1 + agent2
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assert_equal( 1, notification_check(ticket1, agent1), 'agent 1 notification count check' )
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assert_equal( 1, notification_check(ticket1, agent2), 'agent 2 notification count check' )
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# update ticket attributes
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ticket1.title = "#{ticket1.title} - #2"
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ticket1.priority = Ticket::Priority.lookup( :name => '3 high' )
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ticket1.save
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# execute ticket events
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Observer::Ticket::Notification.transaction
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#puts Delayed::Job.all.inspect
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Delayed::Worker.new.work_off
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# verify notifications to agent1 + agent2
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assert_equal( 2, notification_check(ticket1, agent1), 'agent 1 notification count check' )
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assert_equal( 2, notification_check(ticket1, agent2), 'agent 2 notification count check' )
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# add article to ticket
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article_note = Ticket::Article.create(
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:ticket_id => ticket1.id,
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:from => 'some person',
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:subject => 'some note',
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:body => 'some message',
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:internal => true,
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:sender => Ticket::Article::Sender.where(:name => 'Agent').first,
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:type => Ticket::Article::Type.where(:name => 'note').first,
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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# verify notifications to agent1 + agent2
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# create ticket with agent1 as owner
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ticket2 = Ticket.create(
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:title => 'some notification test 2',
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:group => Group.lookup( :name => 'Users'),
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:customer_id => 2,
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:owner_id => agent1.id,
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:state => Ticket::State.lookup( :name => 'new' ),
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:priority => Ticket::Priority.lookup( :name => '2 normal' ),
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:updated_by_id => agent1.id,
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:created_by_id => agent1.id,
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)
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article_inbound = Ticket::Article.create(
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:ticket_id => ticket2.id,
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:from => 'some_sender@example.com',
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:to => 'some_recipient@example.com',
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:subject => 'some subject',
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:message_id => 'some@id',
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:body => 'some message',
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:internal => false,
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:sender => Ticket::Article::Sender.where(:name => 'Agent').first,
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:type => Ticket::Article::Type.where(:name => 'phone').first,
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:updated_by_id => agent1.id,
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:created_by_id => agent1.id,
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)
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# execute ticket events
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Observer::Ticket::Notification.transaction
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#puts Delayed::Job.all.inspect
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Delayed::Worker.new.work_off
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assert( ticket2, "ticket created" )
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# verify notifications to no one
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assert_equal( 0, notification_check(ticket2, agent1), 'agent 1 notification count check' )
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assert_equal( 0, notification_check(ticket2, agent2), 'agent 2 notification count check' )
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# update ticket
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ticket2.title = "#{ticket2.title} - #2"
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ticket2.updated_by_id = agent1.id
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ticket2.priority = Ticket::Priority.lookup( :name => '3 high' )
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ticket2.save
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# execute ticket events
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Observer::Ticket::Notification.transaction
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#puts Delayed::Job.all.inspect
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Delayed::Worker.new.work_off
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# verify notifications to no one
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assert_equal( 0, notification_check(ticket2, agent1), 'agent 1 notification count check' )
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assert_equal( 0, notification_check(ticket2, agent2), 'agent 2 notification count check' )
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# update ticket
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ticket2.title = "#{ticket2.title} - #3"
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ticket2.updated_by_id = agent2.id
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ticket2.priority = Ticket::Priority.lookup( :name => '2 normal' )
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ticket2.save
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# execute ticket events
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Observer::Ticket::Notification.transaction
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#puts Delayed::Job.all.inspect
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Delayed::Worker.new.work_off
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# verify notifications to agent1 and not to agent2
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assert_equal( 1, notification_check(ticket2, agent1), 'agent 1 notification count check' )
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assert_equal( 0, notification_check(ticket2, agent2), 'agent 2 notification count check' )
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# create ticket with agent2 and agent1 as owner
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ticket3 = Ticket.create(
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:title => 'some notification test 3',
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:group => Group.lookup( :name => 'Users'),
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:customer_id => 2,
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:owner_id => agent1.id,
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:state => Ticket::State.lookup( :name => 'new' ),
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:priority => Ticket::Priority.lookup( :name => '2 normal' ),
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:updated_by_id => agent2.id,
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:created_by_id => agent2.id,
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)
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article_inbound = Ticket::Article.create(
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:ticket_id => ticket3.id,
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:from => 'some_sender@example.com',
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:to => 'some_recipient@example.com',
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:subject => 'some subject',
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:message_id => 'some@id',
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:body => 'some message',
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:internal => false,
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:sender => Ticket::Article::Sender.where(:name => 'Agent').first,
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:type => Ticket::Article::Type.where(:name => 'phone').first,
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:updated_by_id => agent2.id,
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:created_by_id => agent2.id,
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)
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# execute ticket events
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Observer::Ticket::Notification.transaction
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#puts Delayed::Job.all.inspect
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Delayed::Worker.new.work_off
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assert( ticket3, "ticket created" )
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# verify notifications to agent1 and not to agent2
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assert_equal( 1, notification_check(ticket3, agent1), 'agent 1 notification count check' )
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assert_equal( 0, notification_check(ticket3, agent2), 'agent 2 notification count check' )
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# update ticket
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ticket3.title = "#{ticket3.title} - #2"
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ticket3.updated_by_id = agent1.id
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ticket3.priority = Ticket::Priority.lookup( :name => '3 high' )
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ticket3.save
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# execute ticket events
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Observer::Ticket::Notification.transaction
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#puts Delayed::Job.all.inspect
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Delayed::Worker.new.work_off
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# verify notifications to no one
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assert_equal( 1, notification_check(ticket3, agent1), 'agent 1 notification count check' )
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assert_equal( 0, notification_check(ticket3, agent2), 'agent 2 notification count check' )
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# update ticket
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ticket3.title = "#{ticket3.title} - #3"
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ticket3.updated_by_id = agent2.id
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ticket3.priority = Ticket::Priority.lookup( :name => '2 normal' )
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ticket3.save
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# execute ticket events
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Observer::Ticket::Notification.transaction
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#puts Delayed::Job.all.inspect
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Delayed::Worker.new.work_off
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# verify notifications to agent1 and not to agent2
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assert_equal( 2, notification_check(ticket3, agent1), 'agent 1 notification count check' )
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assert_equal( 0, notification_check(ticket3, agent2), 'agent 2 notification count check' )
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delete = ticket1.destroy
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assert( delete, "ticket1 destroy" )
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delete = ticket2.destroy
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assert( delete, "ticket2 destroy" )
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delete = ticket3.destroy
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assert( delete, "ticket3 destroy" )
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end
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def notification_check(ticket, recipient)
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result = ticket.history_get()
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count = 0
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result.each {|item|
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next if item['type'] != 'notification'
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next if item['object'] != 'Ticket'
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next if item['value_to'] !~ /#{recipient.email}/i
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count += 1
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}
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count
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end
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end
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