719 lines
19 KiB
Ruby
719 lines
19 KiB
Ruby
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require 'test_helper'
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class TicketTriggerExtendedTest < ActiveSupport::TestCase
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setup do
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Setting.set('ticket_trigger_recursive', true)
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end
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test 'recursive trigger' do
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trigger1 = Trigger.create!(
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name: '1) set prio to 3 high',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'new').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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trigger2 = Trigger.create!(
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name: '2) set state to closed',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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perform: {
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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email_raw_string = 'From: me@example.com
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To: customer@example.com
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Subject: some new subject
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Some Text'
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ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
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assert_equal('some new subject', ticket_p.title)
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assert_equal('Users', ticket_p.group.name)
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assert_equal('3 high', ticket_p.priority.name)
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assert_equal('closed', ticket_p.state.name)
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assert_equal(1, ticket_p.articles.count, 'ticket1.articles verify')
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end
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test 'recursive trigger - loop test' do
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trigger1 = Trigger.create!(
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name: '1) set prio to 3 high',
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condition: {
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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trigger2 = Trigger.create!(
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name: '2) set prio to 1 low',
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condition: {
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '1 low').id.to_s,
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},
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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trigger3 = Trigger.create!(
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name: '3) set prio to 3 high',
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condition: {
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '1 low').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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email_raw_string = 'From: me@example.com
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To: customer@example.com
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Subject: some new subject
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Some Text'
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ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
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assert_equal('some new subject', ticket_p.title)
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assert_equal('Users', ticket_p.group.name)
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assert_equal('2 normal', ticket_p.priority.name)
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assert_equal('open', ticket_p.state.name)
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assert_equal(1, ticket_p.articles.count, 'ticket1.articles verify')
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end
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test 'recursive trigger - 2 trigger will not trigger next trigger' do
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trigger1 = Trigger.create!(
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name: '1) set prio to 3 high',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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trigger2 = Trigger.create!(
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name: '2) set state to open',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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},
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perform: {
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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trigger3 = Trigger.create!(
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name: '3) set state to closed',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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},
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},
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perform: {
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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email_raw_string = 'From: me@example.com
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To: customer@example.com
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Subject: some new subject
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Some Text'
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ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
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assert_equal('some new subject', ticket_p.title)
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assert_equal('Users', ticket_p.group.name)
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assert_equal('3 high', ticket_p.priority.name)
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assert_equal('new', ticket_p.state.name)
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assert_equal(1, ticket_p.articles.count, 'ticket1.articles verify')
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end
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test 'recursive trigger - 2 trigger will trigger next trigger - case 1' do
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trigger1 = Trigger.create!(
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name: '1) set state to closed',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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},
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},
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perform: {
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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trigger2 = Trigger.create!(
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name: '2) set prio to 3 high',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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trigger3 = Trigger.create!(
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name: '3) set state to open',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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},
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perform: {
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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email_raw_string = 'From: me@example.com
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To: customer@example.com
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Subject: some new subject
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Some Text'
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ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
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assert_equal('some new subject', ticket_p.title)
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assert_equal('Users', ticket_p.group.name)
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assert_equal('3 high', ticket_p.priority.name)
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assert_equal('closed', ticket_p.state.name)
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assert_equal(1, ticket_p.articles.count, 'ticket1.articles verify')
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end
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test 'recursive trigger - 2 trigger will trigger next trigger - case 2' do
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trigger1 = Trigger.create!(
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name: '1) set prio to 3 high',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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trigger2 = Trigger.create!(
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name: '2) set state to closed',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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},
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},
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perform: {
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'ticket.state_id' => {
|
||
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
|
||
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},
|
||
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},
|
||
|
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disable_notification: true,
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||
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active: true,
|
||
|
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created_by_id: 1,
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||
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updated_by_id: 1,
|
||
|
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)
|
||
|
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|
||
|
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trigger3 = Trigger.create!(
|
||
|
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name: '3) set state to open',
|
||
|
|
condition: {
|
||
|
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'ticket.action' => {
|
||
|
|
'operator' => 'is',
|
||
|
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'value' => 'create',
|
||
|
|
},
|
||
|
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},
|
||
|
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perform: {
|
||
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'ticket.state_id' => {
|
||
|
|
'value' => Ticket::State.lookup(name: 'open').id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
disable_notification: true,
|
||
|
|
active: true,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
|
||
|
|
email_raw_string = 'From: me@example.com
|
||
|
|
To: customer@example.com
|
||
|
|
Subject: some new subject
|
||
|
|
|
||
|
|
Some Text'
|
||
|
|
|
||
|
|
ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
|
||
|
|
|
||
|
|
assert_equal('some new subject', ticket_p.title)
|
||
|
|
assert_equal('Users', ticket_p.group.name)
|
||
|
|
assert_equal('3 high', ticket_p.priority.name)
|
||
|
|
assert_equal('closed', ticket_p.state.name)
|
||
|
|
|
||
|
|
assert_equal(1, ticket_p.articles.count, 'ticket1.articles verify')
|
||
|
|
|
||
|
|
end
|
||
|
|
|
||
|
|
test 'trigger based move and verify correct agent notifications' do
|
||
|
|
|
||
|
|
group1 = Group.create!(
|
||
|
|
name: 'Group 1',
|
||
|
|
active: true,
|
||
|
|
email_address: EmailAddress.first,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
group2 = Group.create!(
|
||
|
|
name: 'Group 2',
|
||
|
|
active: true,
|
||
|
|
email_address: EmailAddress.first,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
group3 = Group.create!(
|
||
|
|
name: 'Group 3',
|
||
|
|
active: true,
|
||
|
|
email_address: EmailAddress.first,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
roles = Role.where(name: 'Agent')
|
||
|
|
user1 = User.create!(
|
||
|
|
login: 'trigger1@example.org',
|
||
|
|
firstname: 'trigger1',
|
||
|
|
lastname: 'trigger1',
|
||
|
|
email: 'trigger1@example.org',
|
||
|
|
password: 'some_pass',
|
||
|
|
active: true,
|
||
|
|
groups: [group1],
|
||
|
|
roles: roles,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
user2 = User.create!(
|
||
|
|
login: 'trigger2@example.org',
|
||
|
|
firstname: 'trigger2',
|
||
|
|
lastname: 'trigger2',
|
||
|
|
email: 'trigger2@example.org',
|
||
|
|
password: 'some_pass',
|
||
|
|
active: true,
|
||
|
|
groups: [group2],
|
||
|
|
roles: roles,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
|
||
|
|
# trigger, move ticket created in group1 into group3 and then into group2
|
||
|
|
trigger1 = Trigger.create_or_update(
|
||
|
|
name: '1 dispatch',
|
||
|
|
condition: {
|
||
|
|
'ticket.action' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => 'create',
|
||
|
|
},
|
||
|
|
'ticket.group_id' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => group3.id.to_s,
|
||
|
|
},
|
||
|
|
'ticket.state_id' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => Ticket::State.lookup(name: 'new').id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
perform: {
|
||
|
|
'ticket.group_id' => {
|
||
|
|
'value' => group2.id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
disable_notification: true,
|
||
|
|
active: true,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
trigger2 = Trigger.create_or_update(
|
||
|
|
name: '2 dispatch',
|
||
|
|
condition: {
|
||
|
|
'ticket.action' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => 'create',
|
||
|
|
},
|
||
|
|
'ticket.state_id' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => Ticket::State.lookup(name: 'new').id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
perform: {
|
||
|
|
'ticket.group_id' => {
|
||
|
|
'value' => group3.id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
disable_notification: true,
|
||
|
|
active: true,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
|
||
|
|
ticket1 = Ticket.create!(
|
||
|
|
title: '123',
|
||
|
|
group: group1,
|
||
|
|
customer_id: 2,
|
||
|
|
state: Ticket::State.lookup(name: 'new'),
|
||
|
|
priority: Ticket::Priority.lookup(name: '2 normal'),
|
||
|
|
updated_by_id: 1,
|
||
|
|
created_by_id: 1,
|
||
|
|
)
|
||
|
|
assert(ticket1)
|
||
|
|
|
||
|
|
assert_equal(ticket1.title, '123')
|
||
|
|
assert_equal(ticket1.group.name, group1.name)
|
||
|
|
assert_equal(ticket1.state.name, 'new')
|
||
|
|
|
||
|
|
article_inbound1 = Ticket::Article.create!(
|
||
|
|
ticket_id: ticket1.id,
|
||
|
|
from: 'some_sender@example.com',
|
||
|
|
to: 'some_recipient@example.com',
|
||
|
|
subject: 'some subject',
|
||
|
|
message_id: 'some@id',
|
||
|
|
body: 'some message',
|
||
|
|
internal: false,
|
||
|
|
sender: Ticket::Article::Sender.find_by(name: 'Customer'),
|
||
|
|
type: Ticket::Article::Type.find_by(name: 'email'),
|
||
|
|
updated_by_id: 1,
|
||
|
|
created_by_id: 1,
|
||
|
|
)
|
||
|
|
|
||
|
|
# verfiy if agent1 got no notifcation
|
||
|
|
assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, user1, 'email'), ticket1.id)
|
||
|
|
|
||
|
|
# verfiy if agent2 got no notifcation
|
||
|
|
assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, user2, 'email'), ticket1.id)
|
||
|
|
|
||
|
|
Observer::Transaction.commit
|
||
|
|
Scheduler.worker(true)
|
||
|
|
|
||
|
|
ticket1.reload
|
||
|
|
assert_equal('123', ticket1.title)
|
||
|
|
assert_equal(group2.name, ticket1.group.name)
|
||
|
|
assert_equal('new', ticket1.state.name)
|
||
|
|
assert_equal('2 normal', ticket1.priority.name)
|
||
|
|
assert_equal(1, ticket1.articles.count)
|
||
|
|
|
||
|
|
# verfiy if agent1 got no notifcation
|
||
|
|
assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, user1, 'email'), ticket1.id)
|
||
|
|
|
||
|
|
# verfiy if agent2 got notifcation
|
||
|
|
assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, user2, 'email'), ticket1.id)
|
||
|
|
|
||
|
|
end
|
||
|
|
|
||
|
|
test 'recursive trigger loop check' do
|
||
|
|
Setting.set('ticket_trigger_recursive_max_loop', 2)
|
||
|
|
trigger0 = Trigger.create!(
|
||
|
|
name: '000',
|
||
|
|
condition: {
|
||
|
|
'ticket.action' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => 'create',
|
||
|
|
},
|
||
|
|
'ticket.priority_id' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => Ticket::Priority.lookup(name: '1 low').id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
perform: {
|
||
|
|
'ticket.state_id' => {
|
||
|
|
'value' => Ticket::State.lookup(name: 'closed').id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
disable_notification: true,
|
||
|
|
active: true,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
trigger1 = Trigger.create!(
|
||
|
|
name: '001',
|
||
|
|
condition: {
|
||
|
|
'ticket.action' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => 'create',
|
||
|
|
},
|
||
|
|
'ticket.priority_id' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
perform: {
|
||
|
|
'ticket.priority_id' => {
|
||
|
|
'value' => Ticket::Priority.lookup(name: '1 low').id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
disable_notification: true,
|
||
|
|
active: true,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
trigger2 = Trigger.create!(
|
||
|
|
name: '002',
|
||
|
|
condition: {
|
||
|
|
'ticket.action' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => 'create',
|
||
|
|
},
|
||
|
|
'ticket.priority_id' => {
|
||
|
|
'operator' => 'is',
|
||
|
|
'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
perform: {
|
||
|
|
'ticket.priority_id' => {
|
||
|
|
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
disable_notification: true,
|
||
|
|
active: true,
|
||
|
|
created_by_id: 1,
|
||
|
|
updated_by_id: 1,
|
||
|
|
)
|
||
|
|
group1 = Group.find_by(name: 'Users')
|
||
|
|
ticket1 = Ticket.create!(
|
||
|
|
title: '123',
|
||
|
|
group: group1,
|
||
|
|
customer_id: 2,
|
||
|
|
state: Ticket::State.lookup(name: 'new'),
|
||
|
|
priority: Ticket::Priority.lookup(name: '2 normal'),
|
||
|
|
updated_by_id: 1,
|
||
|
|
created_by_id: 1,
|
||
|
|
)
|
||
|
|
assert(ticket1)
|
||
|
|
|
||
|
|
assert_equal(ticket1.title, '123')
|
||
|
|
assert_equal(ticket1.group.name, group1.name)
|
||
|
|
assert_equal(ticket1.state.name, 'new')
|
||
|
|
|
||
|
|
article_inbound1 = Ticket::Article.create!(
|
||
|
|
ticket_id: ticket1.id,
|
||
|
|
from: 'some_sender@example.com',
|
||
|
|
to: 'some_recipient@example.com',
|
||
|
|
subject: 'some subject',
|
||
|
|
message_id: 'some@id',
|
||
|
|
body: 'some message',
|
||
|
|
internal: false,
|
||
|
|
sender: Ticket::Article::Sender.find_by(name: 'Customer'),
|
||
|
|
type: Ticket::Article::Type.find_by(name: 'email'),
|
||
|
|
updated_by_id: 1,
|
||
|
|
created_by_id: 1,
|
||
|
|
)
|
||
|
|
|
||
|
|
Observer::Transaction.commit
|
||
|
|
Scheduler.worker(true)
|
||
|
|
|
||
|
|
ticket1.reload
|
||
|
|
assert_equal('123', ticket1.title)
|
||
|
|
assert_equal('new', ticket1.state.name)
|
||
|
|
assert_equal('1 low', ticket1.priority.name)
|
||
|
|
assert_equal(1, ticket1.articles.count)
|
||
|
|
|
||
|
|
Setting.set('ticket_trigger_recursive_max_loop', 3)
|
||
|
|
|
||
|
|
ticket1 = Ticket.create!(
|
||
|
|
title: '123',
|
||
|
|
group: group1,
|
||
|
|
customer_id: 2,
|
||
|
|
state: Ticket::State.lookup(name: 'new'),
|
||
|
|
priority: Ticket::Priority.lookup(name: '2 normal'),
|
||
|
|
updated_by_id: 1,
|
||
|
|
created_by_id: 1,
|
||
|
|
)
|
||
|
|
assert(ticket1)
|
||
|
|
|
||
|
|
assert_equal(ticket1.title, '123')
|
||
|
|
assert_equal(ticket1.group.name, group1.name)
|
||
|
|
assert_equal(ticket1.state.name, 'new')
|
||
|
|
|
||
|
|
article_inbound1 = Ticket::Article.create!(
|
||
|
|
ticket_id: ticket1.id,
|
||
|
|
from: 'some_sender@example.com',
|
||
|
|
to: 'some_recipient@example.com',
|
||
|
|
subject: 'some subject',
|
||
|
|
message_id: 'some@id',
|
||
|
|
body: 'some message',
|
||
|
|
internal: false,
|
||
|
|
sender: Ticket::Article::Sender.find_by(name: 'Customer'),
|
||
|
|
type: Ticket::Article::Type.find_by(name: 'email'),
|
||
|
|
updated_by_id: 1,
|
||
|
|
created_by_id: 1,
|
||
|
|
)
|
||
|
|
|
||
|
|
Observer::Transaction.commit
|
||
|
|
Scheduler.worker(true)
|
||
|
|
|
||
|
|
ticket1.reload
|
||
|
|
assert_equal('123', ticket1.title)
|
||
|
|
assert_equal('closed', ticket1.state.name)
|
||
|
|
assert_equal('1 low', ticket1.priority.name)
|
||
|
|
assert_equal(1, ticket1.articles.count)
|
||
|
|
|
||
|
|
end
|
||
|
|
|
||
|
|
end
|