2017-02-24 08:22:38 +00:00
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window.onload = function() {
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var ticketData = {
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"number": "72008",
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"title": "asdfasdf",
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"group_id": 1,
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"owner_id": 6,
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"updated_by_id": 6,
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"created_by_id": 6,
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"customer_id": 6,
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"state_id": 4,
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"priority_id": 2,
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"created_at": "2017-02-09T09:16:56.192Z",
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"updated_at": "2017-02-09T09:16:56.192Z",
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"pending_time": "2017-02-09T09:16:56.192Z",
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"aaaaa": "1234568791",
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"anrede": "Herr",
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"asdf": "",
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"organization_id": 6,
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"organization": {
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"name": "harald test gmbh",
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"domain": "www.harald-ist-cool.de",
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"shared": true,
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"note": "<div>harald test gmbh</div>",
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"member_ids": [
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6,
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2
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],
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"active": true,
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"created_at": "2017-02-09T09:16:56.192Z",
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"updated_at": "2017-02-09T09:16:56.192Z",
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"domain_assignment": false,
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"updated_by_id": 6,
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"created_by_id": 6,
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"id": 6
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},
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"group": {
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"name": "Users",
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"assignment_timeout": null,
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"follow_up_possible": "reject",
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"follow_up_assignment": true,
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"email_address_id": 1,
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"signature_id": 1,
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"note": "Standard Group/Pool for Tickets.",
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"active": true,
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"updated_at": "2017-01-18T13:45:30.528Z",
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"id": 1
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},
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"owner": {
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"login": "-",
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"firstname": "-",
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"lastname": "",
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"email": "",
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"web": "",
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"password": "",
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"phone": "",
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"fax": "",
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"mobile": "",
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"street": "",
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"zip": "",
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"city": "",
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"country": "",
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"organization_id": null,
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"department": "",
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"note": "",
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"role_ids": [],
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"group_ids": [],
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"active": false,
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"updated_at": "2016-08-02T14:25:24.053Z",
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"address": "",
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"vip": false,
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"anrede": null,
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"asdf": null,
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"id": 1
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},
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"state": {
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"name": "closed",
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"note": null,
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"active": true,
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"id": 4
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},
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"priority": {
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"name": "2 normal",
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"note": null,
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"active": true,
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"updated_at": "2016-08-02T14:25:24.677Z",
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"id": 2
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},
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"article": {
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"from": "Test Master Agent",
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"to": "agent1@example.com",
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"cc": "agent1+cc@example.com",
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"body": "asdfasdfasdf<br><br><div data-signature=\"true\" data-signature-id=\"1\"> Test Master Agent<br><br>--<br> Super Support - Waterford Business Park<br> 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA<br> Email: hot@example.com - Web: http://www.example.com/<br>--</div>",
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"content_type": "text/html",
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"ticket_id": "2",
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"type_id": 1,
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"sender_id": 1,
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"internal": false,
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"in_reply_to": "<20170217100622.2.152971@zammad.example.com>",
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"form_id": "326044216"
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},
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"customer": {
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"login": "hc@zammad.com",
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"firstname": "Harald",
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"lastname": "Customer",
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"email": "hc@zammad.com",
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"web": "zammad.com",
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"password": "",
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"phone": "1234567894",
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"fax": "",
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"mobile": "",
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"street": "",
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"zip": "",
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"city": "",
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"country": "",
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"organization_id": 6,
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"created_by_id": 6,
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"updated_by_id": 6,
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"department": "",
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"note": "",
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"role_ids": [
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3
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],
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"group_ids": [],
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"active": true,
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"created_at": "2017-02-09T09:16:56.192Z",
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"updated_at": "2017-02-09T09:16:56.192Z",
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"address": "Walter-Gropius-Straße 17, 80807 München, Germany",
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"web": "www.harald-ist-cool.de",
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"vip": false,
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"id": 434
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},
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2017-11-30 08:29:18 +00:00
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"tags": ["tag a", "tag b"],
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2017-02-24 08:22:38 +00:00
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"escalation_at": "2017-02-09T09:16:56.192Z",
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"last_contact_agent_at": "2017-02-09T09:16:56.192Z",
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"last_contact_agent_at": "2017-02-09T09:16:56.192Z",
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"last_contact_at": "2017-02-09T09:16:56.192Z",
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"last_contact_customer_at": "2017-02-09T09:16:56.192Z",
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"first_response_at": "2017-02-09T09:16:56.192Z",
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"close_at": "2017-02-09T09:16:56.192Z",
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"id": 8
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};
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2019-02-28 08:04:56 +00:00
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App.User.refresh([{
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2017-02-24 08:22:38 +00:00
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"login": "hh@zammad.com",
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"firstname": "Harald",
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"lastname": "Habebe",
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"email": "hh@zammad.com",
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"web": "",
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"password": "",
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"phone": "",
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"fax": "",
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"mobile": "",
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"street": "",
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"zip": "",
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"city": "",
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"country": "",
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"organization_id": 6,
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"department": "",
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"note": "",
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"role_ids": [
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1,
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2,
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5,
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6,
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4
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],
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"group_ids": [
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1
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],
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"active": true,
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"updated_at": "2017-02-09T09:17:04.770Z",
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"address": "",
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"vip": false,
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"anrede": "",
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"asdf": "",
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"id": 6
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2019-02-28 08:04:56 +00:00
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}]);
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var sessionData = App.User.find(6);
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2017-02-24 08:22:38 +00:00
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/*
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* ------------------------------------------------------------------------
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* Test functions
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* ------------------------------------------------------------------------
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*/
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var testContains = function (key, value, ticket) {
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setting = {
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"condition": {
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[key]: {
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"operator": "contains",
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"value": value
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},
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, true, result);
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setting = {
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"condition": {
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[key]: {
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"operator": "contains not",
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"value": value
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},
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, false, result);
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};
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var testIs = function (key, value, ticket) {
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setting = {
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"condition": {
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[key]: {
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"operator": "is",
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"value": value
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},
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, true, result);
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setting = {
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"condition": {
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[key]: {
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"operator": "is not",
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"value": value
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},
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, false, result);
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};
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var testPreConditionUser = function (key, specificValue, ticket, session) {
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2019-02-28 08:04:56 +00:00
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App.Session.set(6);
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2017-02-24 08:22:38 +00:00
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setting = {
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"condition": {
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[key]: {
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"operator": "is",
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"pre_condition": "current_user.id",
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"value": "",
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"value_completion": ""
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},
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, true, result);
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setting = {
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"condition": {
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[key]: {
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"operator": "is not",
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"pre_condition": "current_user.id",
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"value": "",
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"value_completion": ""
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},
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, false, result);
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setting = {
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"condition": {
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[key]: {
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"operator": "is",
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"pre_condition": "specific",
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"value": specificValue,
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"value_completion": "Nicole Braun <nicole.braun@zammad.org>"
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}
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, true, result);
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setting = {
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"condition": {
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[key]: {
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"operator": "is not",
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"pre_condition": "specific",
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"value": specificValue,
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"value_completion": "Nicole Braun <nicole.braun@zammad.org>"
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}
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, false, result);
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setting = {
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"condition": {
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[key]: {
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"operator": "is not",
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"pre_condition": "specific",
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"value": specificValue,
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"value_completion": "Nicole Braun <nicole.braun@zammad.org>"
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}
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, false, result);
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setting = {
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"condition": {
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[key]: {
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"operator": "is",
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"pre_condition": "not_set",
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}
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, false, result);
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setting = {
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"condition": {
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[key]: {
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"operator": "is not",
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"pre_condition": "not_set",
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}
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, true, result);
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};
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var testPreConditionOrganization = function (key, specificValue, ticket, session) {
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2019-02-28 08:04:56 +00:00
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App.Session.set(6);
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2017-02-24 08:22:38 +00:00
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setting = {
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"condition": {
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[key]: {
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"operator": "is",
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"pre_condition": "current_user.organization_id",
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"value": "",
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"value_completion": ""
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},
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, true, result);
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setting = {
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"condition": {
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[key]: {
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"operator": "is not",
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"pre_condition": "current_user.organization_id",
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"value": "",
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"value_completion": ""
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},
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, false, result);
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setting = {
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"condition": {
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[key]: {
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"operator": "is",
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"pre_condition": "specific",
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"value": specificValue,
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"value_completion": "Nicole Braun <nicole.braun@zammad.org>"
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}
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}
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};
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2017-11-30 08:29:18 +00:00
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result = App.Ticket.selector(ticket, setting['condition']);
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2017-02-24 08:22:38 +00:00
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equal(result, true, result);
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setting = {
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|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "is not",
|
|
|
|
"pre_condition": "specific",
|
|
|
|
"value": specificValue,
|
|
|
|
"value_completion": "Nicole Braun <nicole.braun@zammad.org>"
|
|
|
|
}
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "is not",
|
|
|
|
"pre_condition": "specific",
|
|
|
|
"value": specificValue,
|
|
|
|
"value_completion": "Nicole Braun <nicole.braun@zammad.org>"
|
|
|
|
}
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "is",
|
|
|
|
"pre_condition": "not_set",
|
|
|
|
}
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "is not",
|
|
|
|
"pre_condition": "not_set",
|
|
|
|
}
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, true, result);
|
|
|
|
};
|
|
|
|
|
2017-11-30 08:29:18 +00:00
|
|
|
var testPreConditionTags = function (key, ticket) {
|
2019-02-28 08:04:56 +00:00
|
|
|
App.Session.set(6);
|
2017-11-30 08:29:18 +00:00
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains one",
|
|
|
|
"value": "tag a",
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, true, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains one",
|
|
|
|
"value": "tag aa",
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains all",
|
|
|
|
"value": "tag a",
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, true, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains all",
|
2020-11-06 09:49:32 +00:00
|
|
|
"value": "tag a, not existing",
|
2017-11-30 08:29:18 +00:00
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains all not",
|
|
|
|
"value": "tag a",
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains all not",
|
2020-11-06 09:49:32 +00:00
|
|
|
"value": "tag a, tag b",
|
2017-11-30 08:29:18 +00:00
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains all not",
|
2020-11-06 09:49:32 +00:00
|
|
|
"value": "tag a, tag b, tag c",
|
2017-11-30 08:29:18 +00:00
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains all not",
|
2020-11-06 09:49:32 +00:00
|
|
|
"value": "tag c, tag d",
|
2017-11-30 08:29:18 +00:00
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, true, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains one not",
|
|
|
|
"value": "tag a",
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, true, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains one not",
|
2020-11-06 09:49:32 +00:00
|
|
|
"value": "tag a, tag b",
|
2017-11-30 08:29:18 +00:00
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains one not",
|
2020-11-06 09:49:32 +00:00
|
|
|
"value": "tag a, tag c",
|
2017-11-30 08:29:18 +00:00
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, true, result);
|
|
|
|
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
"ticket.tags": {
|
|
|
|
"operator": "contains one not",
|
2020-11-06 09:49:32 +00:00
|
|
|
"value": "tag c",
|
2017-11-30 08:29:18 +00:00
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
|
|
|
equal(result, true, result);
|
|
|
|
|
|
|
|
};
|
|
|
|
|
2017-02-24 08:22:38 +00:00
|
|
|
var testTime = function (key, value, ticket) {
|
|
|
|
valueDate = new Date(value);
|
|
|
|
compareDate = new Date( valueDate.setHours( valueDate.getHours() - 1 ) ).toISOString();
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "after (absolute)",
|
|
|
|
"value": compareDate
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, true, result);
|
|
|
|
|
|
|
|
valueDate = new Date(value);
|
|
|
|
compareDate = new Date( valueDate.setHours( valueDate.getHours() + 1 ) ).toISOString();
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "after (absolute)",
|
|
|
|
"value": compareDate
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
valueDate = new Date(value);
|
|
|
|
compareDate = new Date( valueDate.setHours( valueDate.getHours() - 1 ) ).toISOString();
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "before (absolute)",
|
|
|
|
"value": compareDate
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, false, result);
|
|
|
|
|
|
|
|
valueDate = new Date(value);
|
|
|
|
compareDate = new Date( valueDate.setHours( valueDate.getHours() + 1 ) ).toISOString();
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "before (absolute)",
|
|
|
|
"value": compareDate
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, true, result);
|
|
|
|
|
|
|
|
valueDate = new Date(value);
|
|
|
|
compareDate = new Date( valueDate.setHours( valueDate.getHours() + 2 ) ).toISOString();
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "before (relative)",
|
|
|
|
"value": 1,
|
|
|
|
"range": "hour"
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, true, result);
|
|
|
|
};
|
|
|
|
|
|
|
|
var testTimeBeforeRelative = function (key, value, range, expectedResult, ticket) {
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "before (relative)",
|
|
|
|
"value": value,
|
|
|
|
"range": range
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, expectedResult, result);
|
|
|
|
};
|
|
|
|
|
|
|
|
var testTimeAfterRelative = function (key, value, range, expectedResult, ticket) {
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "after (relative)",
|
|
|
|
"value": value,
|
|
|
|
"range": range
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, expectedResult, result);
|
|
|
|
};
|
|
|
|
|
|
|
|
var testTimeWithinNextRelative = function (key, value, range, expectedResult, ticket) {
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "within next (relative)",
|
|
|
|
"value": value,
|
|
|
|
"range": range
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, expectedResult, result);
|
|
|
|
};
|
|
|
|
|
|
|
|
var testTimeWithinLastRelative = function (key, value, range, expectedResult, ticket) {
|
|
|
|
setting = {
|
|
|
|
"condition": {
|
|
|
|
[key]: {
|
|
|
|
"operator": "within last (relative)",
|
|
|
|
"value": value,
|
|
|
|
"range": range
|
|
|
|
},
|
|
|
|
}
|
|
|
|
};
|
2017-11-30 08:29:18 +00:00
|
|
|
result = App.Ticket.selector(ticket, setting['condition']);
|
2017-02-24 08:22:38 +00:00
|
|
|
equal(result, expectedResult, result);
|
|
|
|
};
|
|
|
|
|
|
|
|
/*
|
|
|
|
* ------------------------------------------------------------------------
|
|
|
|
* Field tests
|
|
|
|
* ------------------------------------------------------------------------
|
|
|
|
*/
|
|
|
|
|
|
|
|
test("ticket number", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('ticket.number', '72', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket title", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('ticket.title', 'asd', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket customer_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
2019-02-28 08:04:56 +00:00
|
|
|
App.Session.set(6);
|
2017-02-24 08:22:38 +00:00
|
|
|
|
|
|
|
testPreConditionUser('ticket.customer_id', '6', ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket organization_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testPreConditionUser('ticket.organization_id', '6', ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket group_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testIs('ticket.group_id', ['1'], ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket owner_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
2019-02-28 08:04:56 +00:00
|
|
|
App.Session.set(6);
|
2017-02-24 08:22:38 +00:00
|
|
|
|
|
|
|
testPreConditionUser('ticket.owner_id', '6', ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket state_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testIs('ticket.state_id', ['4'], ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket pending_time", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('ticket.pending_time', ticket.pending_time, ticket);
|
|
|
|
|
|
|
|
// -------------------------
|
|
|
|
// BEFORE TIME
|
|
|
|
// -------------------------
|
|
|
|
|
|
|
|
// hour
|
|
|
|
ticket.pending_time = new Date().toISOString();
|
|
|
|
testTimeBeforeRelative('ticket.pending_time', 1, 'hour', false, ticket);
|
|
|
|
|
|
|
|
compareDate = new Date();
|
2017-11-30 08:29:18 +00:00
|
|
|
compareDate.setTime( compareDate.getTime() - 60 * 60 * 2 * 1000);
|
2017-02-24 08:22:38 +00:00
|
|
|
ticket.pending_time = compareDate.toISOString();
|
|
|
|
testTimeBeforeRelative('ticket.pending_time', 1, 'hour', true, ticket);
|
|
|
|
|
|
|
|
// day
|
|
|
|
ticket.pending_time = new Date().toISOString();
|
|
|
|
testTimeBeforeRelative('ticket.pending_time', 1, 'day', false, ticket);
|
|
|
|
|
|
|
|
compareDate = new Date();
|
2017-11-30 08:29:18 +00:00
|
|
|
compareDate.setTime( compareDate.getTime() - 60 * 60 * 48 * 1000);
|
2017-02-24 08:22:38 +00:00
|
|
|
ticket.pending_time = compareDate.toISOString();
|
|
|
|
testTimeBeforeRelative('ticket.pending_time', 1, 'day', true, ticket);
|
|
|
|
|
|
|
|
// year
|
|
|
|
ticket.pending_time = new Date().toISOString();
|
|
|
|
testTimeBeforeRelative('ticket.pending_time', 1, 'year', false, ticket);
|
|
|
|
|
|
|
|
compareDate = new Date();
|
2017-11-30 08:29:18 +00:00
|
|
|
compareDate.setTime( compareDate.getTime() - 60 * 60 * 365 * 2 * 1000);
|
2017-02-24 08:22:38 +00:00
|
|
|
ticket.pending_time = compareDate.toISOString();
|
|
|
|
testTimeBeforeRelative('ticket.pending_time', 1, 'year', true, ticket);
|
|
|
|
|
|
|
|
// -------------------------
|
|
|
|
// AFTER TIME
|
|
|
|
// -------------------------
|
|
|
|
|
|
|
|
// hour
|
|
|
|
ticket.pending_time = new Date().toISOString();
|
|
|
|
testTimeAfterRelative('ticket.pending_time', 1, 'hour', false, ticket);
|
|
|
|
|
|
|
|
compareDate = new Date();
|
2017-11-30 08:29:18 +00:00
|
|
|
compareDate.setTime( compareDate.getTime() + 60 * 60 * 2 * 1000);
|
2017-02-24 08:22:38 +00:00
|
|
|
ticket.pending_time = compareDate.toISOString();
|
|
|
|
testTimeAfterRelative('ticket.pending_time', 1, 'hour', true, ticket);
|
|
|
|
|
|
|
|
// day
|
|
|
|
ticket.pending_time = new Date().toISOString();
|
|
|
|
testTimeAfterRelative('ticket.pending_time', 1, 'day', false, ticket);
|
|
|
|
|
|
|
|
compareDate = new Date();
|
2017-11-30 08:29:18 +00:00
|
|
|
compareDate.setTime( compareDate.getTime() + 60 * 60 * 48 * 1000);
|
2017-02-24 08:22:38 +00:00
|
|
|
ticket.pending_time = compareDate.toISOString();
|
|
|
|
testTimeAfterRelative('ticket.pending_time', 1, 'day', true, ticket);
|
|
|
|
|
|
|
|
// year
|
|
|
|
ticket.pending_time = new Date().toISOString();
|
|
|
|
testTimeAfterRelative('ticket.pending_time', 1, 'year', false, ticket);
|
|
|
|
|
|
|
|
compareDate = new Date();
|
2017-11-30 08:29:18 +00:00
|
|
|
compareDate.setTime( compareDate.getTime() + 60 * 60 * 365 * 2 * 1000);
|
2017-02-24 08:22:38 +00:00
|
|
|
ticket.pending_time = compareDate.toISOString();
|
|
|
|
testTimeAfterRelative('ticket.pending_time', 1, 'year', true, ticket);
|
|
|
|
|
|
|
|
|
|
|
|
// -------------------------
|
|
|
|
// WITHIN LAST TIME
|
|
|
|
// -------------------------
|
|
|
|
|
|
|
|
// hour
|
|
|
|
compareDate = new Date();
|
2017-11-30 08:29:18 +00:00
|
|
|
compareDate.setTime( compareDate.getTime() - 60 * 60 * 0.5 * 1000);
|
2017-02-24 08:22:38 +00:00
|
|
|
ticket.pending_time = compareDate.toISOString();
|
|
|
|
testTimeWithinLastRelative('ticket.pending_time', 1, 'hour', true, ticket);
|
|
|
|
|
|
|
|
compareDate = new Date();
|
2017-11-30 08:29:18 +00:00
|
|
|
compareDate.setTime( compareDate.getTime() - 60 * 60 * 2 * 1000);
|
2017-02-24 08:22:38 +00:00
|
|
|
ticket.pending_time = compareDate.toISOString();
|
|
|
|
testTimeWithinLastRelative('ticket.pending_time', 1, 'hour', false, ticket);
|
|
|
|
|
|
|
|
// -------------------------
|
|
|
|
// WITHIN NEXT TIME
|
|
|
|
// -------------------------
|
|
|
|
|
|
|
|
// hour
|
|
|
|
compareDate = new Date();
|
2017-11-30 08:29:18 +00:00
|
|
|
compareDate.setTime( compareDate.getTime() + 60 * 60 * 0.5 * 1000);
|
2017-02-24 08:22:38 +00:00
|
|
|
ticket.pending_time = compareDate.toISOString();
|
|
|
|
testTimeWithinNextRelative('ticket.pending_time', 1, 'hour', true, ticket);
|
|
|
|
|
|
|
|
compareDate = new Date();
|
2017-11-30 08:29:18 +00:00
|
|
|
compareDate.setTime( compareDate.getTime() + 60 * 60 * 2 * 1000);
|
2017-02-24 08:22:38 +00:00
|
|
|
ticket.pending_time = compareDate.toISOString();
|
|
|
|
testTimeWithinNextRelative('ticket.pending_time', 1, 'hour', false, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket priority_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testIs('ticket.priority_id', ['2'], ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket escalation_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('ticket.escalation_at', ticket.escalation_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket last_contact_agent_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('ticket.last_contact_agent_at', ticket.last_contact_agent_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket last_contact_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('ticket.last_contact_at', ticket.last_contact_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket last_contact_customer_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('ticket.last_contact_customer_at', ticket.last_contact_customer_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket first_response_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('ticket.first_response_at', ticket.first_response_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket close_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('ticket.close_at', ticket.close_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket created_by_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
2019-02-28 08:04:56 +00:00
|
|
|
App.Session.set(6);
|
2017-02-24 08:22:38 +00:00
|
|
|
|
|
|
|
testPreConditionUser('ticket.created_by_id', '6', ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket created_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('ticket.created_at', ticket.created_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket updated_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('ticket.updated_at', ticket.updated_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("ticket updated_by_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
2019-02-28 08:04:56 +00:00
|
|
|
App.Session.set(6);
|
2017-02-24 08:22:38 +00:00
|
|
|
|
|
|
|
testPreConditionUser('ticket.updated_by_id', '6', ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
2017-11-30 08:29:18 +00:00
|
|
|
test("ticket tags", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testPreConditionTags('ticket.tags', ticket);
|
|
|
|
});
|
|
|
|
|
2017-02-24 08:22:38 +00:00
|
|
|
test("article from", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('article.from', 'Master', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("article to", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('article.to', 'agent1', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("article cc", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('article.cc', 'agent1+cc', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("article subject", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('article.subject', 'asdf', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("article type_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testIs('article.type_id', ['1'], ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("article sender_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testIs('article.sender_id', ['1'], ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("article internal", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testIs('article.internal', ['false'], ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("article created_by_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testPreConditionUser('article.created_by_id', '6', ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("customer login", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('customer.login', 'hc', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("customer firstname", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('customer.firstname', 'Harald', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("customer lastname", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('customer.lastname', 'Customer', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("customer email", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('customer.email', 'hc', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("customer organization_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testPreConditionOrganization('customer.organization_id', '6', ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("customer created_by_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testPreConditionUser('customer.created_by_id', '6', ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("customer created_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('customer.created_at', ticket.customer.created_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("customer updated_by_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testPreConditionUser('customer.updated_by_id', '6', ticket, sessionData);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("customer missing_field", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('customer.missing_field', '', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("customer web", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('customer.web', 'cool', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("organization name", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('organization.name', 'gmbh', ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("organization shared", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testIs('organization.shared', true, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("organization created_by_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testPreConditionUser('organization.created_by_id', 6, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("organization updated_by_id", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testPreConditionUser('organization.updated_by_id', 6, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("organization created_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('organization.created_at', ticket.organization.created_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("organization updated_at", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testTime('organization.updated_at', ticket.organization.updated_at, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("organization domain_assignment", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testIs('organization.domain_assignment', false, ticket);
|
|
|
|
});
|
|
|
|
|
|
|
|
test("organization domain", function() {
|
|
|
|
ticket = new App.Ticket();
|
|
|
|
ticket.load(ticketData);
|
|
|
|
|
|
|
|
testContains('organization.domain', 'cool', ticket);
|
|
|
|
});
|
2019-02-28 08:04:56 +00:00
|
|
|
}
|