trabajo-afectivo/public/assets/chat/views/customer_timeout.eco

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<div class="zammad-chat-modal-text">
<% if @agent: %>
<%- @T('Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> got closed.', @delay, @agent) %>
<% else: %>
<%- @T('Since you didn\'t respond in the last %s minutes your conversation got closed.', @delay) %>
<% end %>
<br>
<div class="zammad-chat-button js-restart"<%= " style='background: #{ @background }'" if @background %>><%- @T('Start new conversation') %></div>
</div>