Added pop3 support. Moved generic functions for extra files.
This commit is contained in:
Martin Edenhofer
parent
64745a83e7
commit
01bbaed034
6 changed files with 216 additions and 230 deletions
45
app/models/channel/email_build.rb
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45
app/models/channel/email_build.rb
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@ -0,0 +1,45 @@
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require 'mail'
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class Channel::EmailBuild
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def build(attr, notification = false)
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mail = Mail.new
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# set organization
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organization = Setting.get('organization')
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if organization then;
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mail['organization'] = organization.to_s
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end
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# notification
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if notification
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attr['X-Loop'] = 'yes'
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attr['Precedence'] = 'bulk'
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attr['Auto-Submitted'] = 'auto-generated'
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end
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# set headers
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attr.each do |key, v|
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if key.to_s != 'attachments' && key.to_s != 'body'
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mail[key.to_s] = v.to_s
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end
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end
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# add body
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mail.text_part = Mail::Part.new do
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body attr[:body]
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end
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# add attachments
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if attr[:attachments]
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attr[:attachments].each do |attachment|
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mail.attachments[attachment.filename] = {
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:content_type => attachment.preferences['Content-Type'],
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:mime_type => attachment.preferences['Mime-Type'],
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:content => attachment.store_file.data
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}
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end
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end
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return mail
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end
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end
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127
app/models/channel/email_parser.rb
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127
app/models/channel/email_parser.rb
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@ -0,0 +1,127 @@
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require 'mail'
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class Channel::EmailParser
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def parse (channel, msg)
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mail = Mail.new( msg )
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from_email = Mail::Address.new( mail[:from].value ).address
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from_display_name = Mail::Address.new( mail[:from].value ).display_name
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# use transaction
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ActiveRecord::Base.transaction do
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user = User.where( :email => from_email ).first
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if !user then
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puts 'create user...'
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roles = Role.where( :name => 'Customer' )
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user = User.create(
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:login => from_email,
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:firstname => from_display_name,
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:lastname => '',
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:email => from_email,
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:password => '',
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:active => true,
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:roles => roles,
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:created_by_id => 1
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)
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end
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# set current user
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UserInfo.current_user_id = user.id
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def conv (charset, string)
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if charset == 'US-ASCII' then
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charset = 'LATIN1'
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end
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Iconv.conv("UTF8", charset, string)
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end
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# get ticket# from subject
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ticket = Ticket.number_check( mail[:subject].value )
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# set ticket state to open if not new
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if ticket
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ticket_state = Ticket::State.find( ticket.ticket_state_id )
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ticket_state_type = Ticket::StateType.find( ticket_state.ticket_state_type_id )
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if ticket_state_type.name != 'new'
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ticket.ticket_state = Ticket::State.where( :name => 'open' ).first
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ticket.save
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end
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end
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# create new ticket
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if !ticket then
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ticket = Ticket.create(
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:group_id => channel[:group_id],
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:customer_id => user.id,
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:title => conv(mail['subject'].charset || 'LATIN1', mail['subject'].to_s),
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:ticket_state_id => Ticket::State.where(:name => 'new').first.id,
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:ticket_priority_id => Ticket::Priority.where(:name => '2 normal').first.id,
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:created_by_id => user.id
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)
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end
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# import mail
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plain_part = mail.multipart? ? (mail.text_part ? mail.text_part.body.decoded : nil) : mail.body.decoded
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# html_part = message.html_part ? message.html_part.body.decoded : nil
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article = Ticket::Article.create(
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:created_by_id => user.id,
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:ticket_id => ticket.id,
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:ticket_article_type_id => Ticket::Article::Type.where(:name => 'email').first.id,
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:ticket_article_sender_id => Ticket::Article::Sender.where(:name => 'Customer').first.id,
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:body => conv(mail.body.charset || 'LATIN1', plain_part),
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:from => mail['from'] ? conv(mail['from'].charset || 'LATIN1', mail['from'].to_s) : nil,
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:to => mail['to'] ? conv(mail['to'].charset || 'LATIN1', mail['to'].to_s) : nil,
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:cc => mail['cc'] ? conv(mail['cc'].charset || 'LATIN1', mail['cc'].to_s) : nil,
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:subject => mail['subject'] ? conv(mail['subject'].charset || 'LATIN1', mail['subject'].to_s) : nil,
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:message_id => mail['message_id'] ? mail['message_id'].to_s : nil,
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:internal => false
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)
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# store mail plain
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Store.add(
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:object => 'Ticket::Article::Mail',
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:o_id => article.id,
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:data => msg,
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:filename => 'plain.msg',
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:preferences => {}
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)
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# store attachments
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if mail.attachments
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mail.attachments.each do |attachment|
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# get file preferences
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headers = {}
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attachment.header.fields.each do |f|
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headers[f.name] = f.value
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end
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headers_store = {}
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headers_store['Mime-Type'] = attachment.mime_type
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if attachment.charset
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headers_store['Charset'] = attachment.charset
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end
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['Content-ID', 'Content-Type'].each do |item|
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if headers[item]
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headers_store[item] = headers[item]
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end
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end
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# store file
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Store.add(
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:object => 'Ticket::Article',
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:o_id => article.id,
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:data => attachment.body.decoded,
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:filename => attachment.filename,
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:preferences => headers_store
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)
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end
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end
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return true
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end
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# execute ticket events
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Ticket::Observer::Notification.transaction
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end
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end
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@ -1,148 +1,28 @@
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require 'mail'
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require 'net/imap'
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class Channel::IMAP
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class Channel::IMAP < Channel::EmailParser
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include UserInfo
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def fetch (account)
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def fetch (channel)
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puts 'fetching imap'
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imap = Net::IMAP.new(account[:options][:host], 993, true )
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imap.authenticate('LOGIN', account[:options][:user], account[:options][:password])
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imap = Net::IMAP.new(channel[:options][:host], 993, true )
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imap.authenticate('LOGIN', channel[:options][:user], channel[:options][:password])
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imap.select('INBOX')
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count = 0
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imap.search(['ALL']).each do |message_id|
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msg = imap.fetch(message_id,'RFC822')[0].attr['RFC822']
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puts '--------------------'
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# puts msg.to_s
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mail = Mail.new( msg )
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from_email = Mail::Address.new( mail[:from].value ).address
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from_display_name = Mail::Address.new( mail[:from].value ).display_name
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# use transaction
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ActiveRecord::Base.transaction do
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user = User.where( :email => from_email ).first
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if !user then
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puts 'create user...'
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roles = Role.where( :name => 'Customer' )
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user = User.create(
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:login => from_email,
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:firstname => from_display_name,
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:lastname => '',
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:email => from_email,
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:password => '',
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:active => true,
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:roles => roles,
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:created_by_id => 1
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)
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end
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# set current user
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UserInfo.current_user_id = user.id
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def conv (charset, string)
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if charset == 'US-ASCII' then
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charset = 'LATIN1'
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end
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Iconv.conv("UTF8", charset, string)
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end
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# get ticket# from subject
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ticket = Ticket.number_check( mail[:subject].value )
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# set ticket state to open if not new
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if ticket
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ticket_state = Ticket::State.find( ticket.ticket_state_id )
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ticket_state_type = Ticket::StateType.find( ticket_state.ticket_state_type_id )
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if ticket_state_type.name != 'new'
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ticket.ticket_state = Ticket::State.where( :name => 'open' ).first
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ticket.save
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end
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end
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# create new ticket
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if !ticket then
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ticket = Ticket.create(
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:group_id => account[:group_id],
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:customer_id => user.id,
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:title => conv(mail['subject'].charset || 'LATIN1', mail['subject'].to_s),
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:ticket_state_id => Ticket::State.where(:name => 'new').first.id,
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:ticket_priority_id => Ticket::Priority.where(:name => '2 normal').first.id,
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:created_by_id => user.id
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)
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end
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# import mail
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plain_part = mail.multipart? ? (mail.text_part ? mail.text_part.body.decoded : nil) : mail.body.decoded
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# html_part = message.html_part ? message.html_part.body.decoded : nil
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article = Ticket::Article.create(
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:created_by_id => user.id,
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:ticket_id => ticket.id,
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:ticket_article_type_id => Ticket::Article::Type.where(:name => 'email').first.id,
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:ticket_article_sender_id => Ticket::Article::Sender.where(:name => 'Customer').first.id,
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:body => conv(mail.body.charset || 'LATIN1', plain_part),
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:from => mail['from'] ? conv(mail['from'].charset || 'LATIN1', mail['from'].to_s) : nil,
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:to => mail['to'] ? conv(mail['to'].charset || 'LATIN1', mail['to'].to_s) : nil,
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:cc => mail['cc'] ? conv(mail['cc'].charset || 'LATIN1', mail['cc'].to_s) : nil,
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:subject => mail['subject'] ? conv(mail['subject'].charset || 'LATIN1', mail['subject'].to_s) : nil,
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:message_id => mail['message_id'] ? mail['message_id'].to_s : nil,
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:internal => false
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)
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# store mail plain
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Store.add(
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:object => 'Ticket::Article::Mail',
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:o_id => article.id,
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:data => msg,
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:filename => 'plain.msg',
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:preferences => {}
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)
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# store attachments
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if mail.attachments
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mail.attachments.each do |attachment|
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# get file preferences
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headers = {}
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attachment.header.fields.each do |f|
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headers[f.name] = f.value
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end
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headers_store = {}
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headers_store['Mime-Type'] = attachment.mime_type
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if attachment.charset
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headers_store['Charset'] = attachment.charset
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end
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['Content-ID', 'Content-Type'].each do |item|
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if headers[item]
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headers_store[item] = headers[item]
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end
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end
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# store file
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Store.add(
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:object => 'Ticket::Article',
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:o_id => article.id,
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:data => attachment.body.decoded,
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:filename => attachment.filename,
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:preferences => headers_store
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)
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end
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end
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# delete email from server after article was created
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if article
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imap.store(message_id, "+FLAGS", [:Deleted])
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end
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# delete email from server after article was created
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if parse(channel, msg)
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imap.store(message_id, "+FLAGS", [:Deleted])
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end
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# execute ticket events
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Ticket::Observer::Notification.transaction
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count += 1
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end
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imap.expunge()
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imap.disconnect()
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puts 'done'
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puts "#{count.to_s} mails fetched. done."
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end
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def send(attr, notification = false)
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channel = Channel.where( :area => 'Email::Outbound', :active => true ).first
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@ -1,20 +1,34 @@
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#http://blog.ethanvizitei.com/2008/06/using-ruby-for-imap-with-gmail.html
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require 'net/pop'
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class Channel::POP3 < Channel::EmailParser
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include UserInfo
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pop = Net::POP3.new("pop.gmail.com", port)
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pop.enable_ssl
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pop.start('YourAccount', 'YourPassword')
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if pop.mails.empty?
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puts 'No mail.'
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else
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i = 0
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pop.each_mail do |m|
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File.open("inbox/#{i}", 'w') do |f|
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f.write m.pop
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def fetch (channel)
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puts 'fetching pop3'
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pop = Net::POP3.new( channel[:options][:host], 995 )
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pop.enable_ssl
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pop.start( channel[:options][:user], channel[:options][:password] )
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count = 0
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pop.each_mail do |m|
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# delete email from server after article was created
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if parse(channel, m.pop)
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m.delete
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end
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count += 1
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end
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m.delete
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i += 1
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pop.finish
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puts "#{count.to_s} mails popped. done."
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end
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puts "#{pop.mails.size} mails popped."
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end
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pop.finish
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def send(attr, notification = false)
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channel = Channel.where( :area => 'Email::Outbound', :active => true ).first
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begin
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c = eval 'Channel::' + channel[:adapter] + '.new'
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c.send(attr, channel, notification)
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rescue Exception => e
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puts "can't use " + 'Channel::' + channel[:adapter]
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puts e.inspect
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end
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end
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end
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@ -1,48 +1,8 @@
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require 'mail'
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class Channel::Sendmail
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class Channel::Sendmail < Channel::EmailBuild
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include UserInfo
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def send(attr, channel, notification = false)
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mail = Mail.new
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# set organization
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organization = Setting.get('organization')
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if organization then;
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mail['organization'] = organization.to_s
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end
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# notification
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if notification
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attr['X-Loop'] = 'yes'
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attr['Precedence'] = 'bulk'
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attr['Auto-Submitted'] = 'auto-generated'
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end
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# set headers
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attr.each do |key, v|
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if key.to_s != 'attachments' && key.to_s != 'body'
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mail[key.to_s] = v.to_s
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end
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end
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# add body
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mail.text_part = Mail::Part.new do
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body attr[:body]
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end
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# add attachments
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if attr[:attachments]
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attr[:attachments].each do |attachment|
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mail.attachments[attachment.filename] = {
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:content_type => attachment.preferences['Content-Type'],
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:mime_type => attachment.preferences['Mime-Type'],
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:content => attachment.store_file.data
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}
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end
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end
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mail = build(attr, notification)
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mail.delivery_method :sendmail
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mail.deliver
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end
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end
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@ -1,46 +1,7 @@
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require 'mail'
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class Channel::SMTP
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class Channel::SMTP < Channel::EmailBuild
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include UserInfo
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def send(attr, channel, notification = false)
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mail = Mail.new
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# set organization
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organization = Setting.get('organization')
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if organization then;
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mail['organization'] = organization.to_s
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end
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# notification
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if notification
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attr['X-Loop'] = 'yes'
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attr['Precedence'] = 'bulk'
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attr['Auto-Submitted'] = 'auto-generated'
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end
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# set headers
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attr.each do |key, v|
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if key.to_s != 'attachments' && key.to_s != 'body'
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mail[key.to_s] = v.to_s
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end
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end
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|
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# add body
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mail.text_part = Mail::Part.new do
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body attr[:body]
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end
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|
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# add attachments
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if attr[:attachments]
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attr[:attachments].each do |attachment|
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mail.attachments[attachment.filename] = {
|
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:content_type => attachment.preferences['Content-Type'],
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:mime_type => attachment.preferences['Mime-Type'],
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:content => attachment.store_file.data
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}
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end
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end
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mail = build(attr, notification)
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mail.delivery_method :smtp, {
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:openssl_verify_mode => 'none',
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:address => channel[:options][:host],
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@ -53,6 +14,5 @@ class Channel::SMTP
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:enable_starttls_auto => true
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}
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mail.deliver
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end
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end
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