Fixed bug: Closed direct-message tickets get reopened instead of not-closed reused.
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@ -99,7 +99,7 @@ class Tweet
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if tweet.class.to_s == 'Twitter::DirectMessage'
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ticket = Ticket.find_by(
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customer_id: user.id,
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state: Ticket::State.where(
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state: Ticket::State.where.not(
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state_type_id: Ticket::StateType.where(
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name: 'closed',
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)
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