fest zum test
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2 changed files with 25 additions and 18 deletions
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@ -618,6 +618,9 @@ class Ticket < ApplicationModel
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end
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if self.first_response# && !self.first_response_in_min
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self.first_response_in_min = TimeCalculation.business_time_diff( self.created_at, self.first_response, sla_selected.data, sla_selected.timezone )
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self.first_response_in_min = escalation_suspend( self.first_response, 'real', sla_selected )
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#self.first_response_in_min = TimeCalculation.business_time_diff( self.first_response_in_min, extended_escalation.to_i, sla_selected.data, sla_selected.timezone )
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end
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# set sla time
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if sla_selected.first_response_time && self.first_response_in_min
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@ -655,9 +658,13 @@ class Ticket < ApplicationModel
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end
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if self.close_time# && !self.close_time_in_min
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self.close_time_in_min = TimeCalculation.business_time_diff( self.created_at, self.close_time, sla_selected.data, sla_selected.timezone )
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puts '#### 1 ' + self.close_time_in_min.to_s
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self.close_time_in_min == escalation_suspend( self.close_time, 'real', sla_selected )
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puts '#### 2 ' + self.close_time_in_min.to_s
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end
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# set sla time
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if sla_selected.close_time && self.close_time_in_min
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puts '#### 3 ' + sla_selected.close_time.to_s + ' - ' + self.close_time_in_min.to_s
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self.close_time_diff_in_min = sla_selected.close_time - self.close_time_in_min
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end
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self.callback_loop = true
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@ -618,19 +618,19 @@ class TicketTest < ActiveSupport::TestCase
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)
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# set ticket from 11:00 to pending
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History.history_create(
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:history_type => 'updated',
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:history_object => 'Ticket',
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:history_attribute => 'ticket_state',
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:o_id => ticket.id,
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:id_to => 3,
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:id_from => 2,
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:value_from => 'open',
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:value_to => 'pending',
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:created_by_id => 1,
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:created_at => '2013-06-04 11:00:00',
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:updated_at => '2013-06-04 11:00:00'
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)
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#History.history_create(
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# :history_type => 'updated',
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# :history_object => 'Ticket',
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# :history_attribute => 'ticket_state',
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# :o_id => ticket.id,
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# :id_to => 3,
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# :id_from => 2,
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# :value_from => 'open',
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# :value_to => 'pending',
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# :created_by_id => 1,
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# :created_at => '2013-06-04 11:00:00',
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# :updated_at => '2013-06-04 11:00:00'
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#)
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# set first response in time
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ticket.update_attributes(
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@ -644,7 +644,7 @@ class TicketTest < ActiveSupport::TestCase
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:o_id => ticket.id,
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:id_to => 3,
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:id_from => 2,
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:value_from => 'pending',
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:value_from => 'open',
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:value_to => 'closed',
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:created_by_id => 1,
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:created_at => '2013-06-04 12:00:00',
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@ -675,12 +675,12 @@ class TicketTest < ActiveSupport::TestCase
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ticket = Ticket.find(ticket.id)
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assert_equal( ticket.escalation_time.gmtime.to_s, '2013-06-04 12:00:00 UTC', 'ticket.escalation_time verify 1' ) #check escal. time because first resp. is already done
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assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-06-04 11:30:00 UTC', 'ticket.first_response_escal_date verify 1' )
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#assert_equal( ticket.first_response_in_min, 75, 'ticket.first_response_in_min verify 3' )
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#assert_equal( ticket.first_response_diff_in_min, 45, 'ticket.first_response_diff_in_min verify 3' )
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assert_equal( ticket.first_response_in_min, 75, 'ticket.first_response_in_min verify 3' )
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assert_equal( ticket.first_response_diff_in_min, 45, 'ticket.first_response_diff_in_min verify 3' )
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#assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-06-04 12:30:00 UTC', 'ticket.update_time_escal_date verify 1' )
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#assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-06-04 13:30:00 UTC', 'ticket.close_time_escal_date verify 1' )
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#assert_equal( ticket.close_time_in_min, 90, 'ticket.first_response_in_min verify 3' )
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#assert_equal( ticket.close_time_diff_in_min, 150, 'ticket.first_response_diff_in_min verify 3' )
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assert_equal( ticket.close_time_in_min, 150, 'ticket.close_time_in_min verify 3' )
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assert_equal( ticket.close_time_diff_in_min, 150, 'ticket.close_time_diff_in_min# verify 3' )
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delete = sla.destroy
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assert( delete, "sla destroy" )
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