diff --git a/app/assets/javascripts/app/controllers/ticket_overview.coffee b/app/assets/javascripts/app/controllers/ticket_overview.coffee
index 5e7e393f9..c545020d1 100644
--- a/app/assets/javascripts/app/controllers/ticket_overview.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_overview.coffee
@@ -1057,9 +1057,7 @@ class Table extends App.Controller
       ticketListShow.push App.Ticket.find(ticket.id)
 
     # if customer and no ticket exists, show the following message only
-    if !ticketListShow[0] && !@permissionCheck('ticket.agent')
-      @html App.view('customer_not_ticket_exists')()
-      return
+    return if @renderCustomerNotTicketExistIfNeeded(ticketListShow)
 
     # set page title
     @overview = App.Overview.find(overview.id)
@@ -1318,6 +1316,23 @@ class Table extends App.Controller
           bulkAll.prop('indeterminate', true)
     )
 
+  renderCustomerNotTicketExistIfNeeded: (ticketListShow) =>
+    user = App.User.current()
+    @stopListening user, 'refresh'
+
+    return if ticketListShow[0] || @permissionCheck('ticket.agent')
+
+    tickets_count = user.lifetimeCustomerTicketsCount()
+    @html App.view('customer_not_ticket_exists')(has_any_tickets: tickets_count > 0)
+
+    if tickets_count == 0
+      @listenTo user, 'refresh', =>
+        return if tickets_count == user.lifetimeCustomerTicketsCount()
+
+        @renderCustomerNotTicketExistIfNeeded([])
+
+    return true
+
   shouldShowBulkForm: =>
     items = @$('table').find('input[name="bulk"]:checked')
     return false if items.length == 0
diff --git a/app/assets/javascripts/app/models/user.coffee b/app/assets/javascripts/app/models/user.coffee
index d92327242..f1ed97298 100644
--- a/app/assets/javascripts/app/models/user.coffee
+++ b/app/assets/javascripts/app/models/user.coffee
@@ -360,6 +360,9 @@ class App.User extends App.Model
     return false if requester.organization_id is null
     @organization_id == requester.organization_id
 
+  lifetimeCustomerTicketsCount: ->
+    (@preferences.tickets_closed || 0) + (@preferences.tickets_open || 0)
+
   # Do NOT modify the return value of this method!
   # It is a direct reference to a value in the App.User.irecords object.
   @current: App.Session.get
diff --git a/app/assets/javascripts/app/views/customer_not_ticket_exists.jst.eco b/app/assets/javascripts/app/views/customer_not_ticket_exists.jst.eco
index 7739a68a9..dfd72889b 100644
--- a/app/assets/javascripts/app/views/customer_not_ticket_exists.jst.eco
+++ b/app/assets/javascripts/app/views/customer_not_ticket_exists.jst.eco
@@ -3,11 +3,15 @@
   <div class="container">
     <div class="row">
       <div class="span12">
-        <p><%- @T('You have not created a ticket yet.') %></p>
-        <p><%- @T('The way to communicate with us is this thing called "ticket".') %></p>
-        <p><%- @T('Please click the button below to create your first one.') %></p>
+        <% if @has_any_tickets: %>
+          <p><%- @T('You have no tickets to display in this overview.') %></p>
+        <% else: %>
+          <p><%- @T('You have not created a ticket yet.') %></p>
+          <p><%- @T('The way to communicate with us is this thing called "ticket".') %></p>
+          <p><%- @T('Please click the button below to create your first one.') %></p>
 
-        <p><a class="btn btn--primary" href="#customer_ticket_new"><%- @T('Create your first ticket') %></a></p>
+          <p><a class="btn btn--primary" href="#customer_ticket_new"><%- @T('Create your first ticket') %></a></p>
+        <% end %>
       </div>
     </div>
   </div>
diff --git a/spec/support/active_job.rb b/spec/support/active_job.rb
index eaae485da..a1af672cf 100644
--- a/spec/support/active_job.rb
+++ b/spec/support/active_job.rb
@@ -15,6 +15,17 @@ module ZammadActiveJobHelper
   end
 end
 
+module ZammadActiveJobSystemHelper
+  include ActiveJob::TestHelper
+
+  alias original_perform_enqueued_jobs perform_enqueued_jobs
+
+  def perform_enqueued_jobs(**kwargs, &block)
+    ActiveJobLock.destroy_all
+    original_perform_enqueued_jobs(**kwargs, &block)
+  end
+end
+
 RSpec.configure do |config|
 
   activate_for = {
@@ -22,6 +33,8 @@ RSpec.configure do |config|
     performs_jobs: true, # examples performing Jobs
   }
 
+  config.include ZammadActiveJobSystemHelper, performs_jobs: true, type: :system
+
   activate_for.each do |key, value|
     config.include ZammadActiveJobHelper, key => value
     config.include RSpec::Rails::JobExampleGroup, key => value
diff --git a/spec/system/overview_spec.rb b/spec/system/overview_spec.rb
new file mode 100644
index 000000000..f984e1626
--- /dev/null
+++ b/spec/system/overview_spec.rb
@@ -0,0 +1,55 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+require 'rails_helper'
+
+RSpec.describe 'Overview', type: :system do
+  context 'when logged in as customer', authenticated_as: :customer do
+    let!(:customer) { create(:customer) }
+    let!(:main_overview) { create(:overview) }
+    let!(:other_overview) do
+      create(:overview, condition: {
+               'ticket.state_id' => {
+                 operator: 'is',
+                 value:    Ticket::State.where(name: %w[merged]).pluck(:id),
+               },
+             })
+    end
+
+    it 'shows create button when customer has no tickets' do
+      visit "ticket/view/#{main_overview.link}"
+
+      within :active_content do
+        expect(page).to have_text 'Create your first ticket'
+      end
+    end
+
+    it 'shows overview-specific message if customer has tickets in other overview', performs_jobs: true do
+      perform_enqueued_jobs only: TicketUserTicketCounterJob do
+        create(:ticket, customer: customer)
+      end
+
+      visit "ticket/view/#{other_overview.link}"
+
+      within :active_content do
+        expect(page).to have_text 'You have no tickets'
+      end
+    end
+
+    it 'replaces button with overview-specific message when customer creates a ticket', performs_jobs: true do
+      visit "ticket/view/#{other_overview.link}"
+      visit 'customer_ticket_new'
+
+      find('[name=title]').fill_in with: 'Title'
+      find(:richtext).send_keys 'content'
+      find('[name=group_id]').select Group.first.name
+      click '.js-submit'
+
+      perform_enqueued_jobs only: TicketUserTicketCounterJob
+
+      visit "ticket/view/#{other_overview.link}"
+      within :active_content do
+        expect(page).to have_text 'You have no tickets'
+      end
+    end
+  end
+end