diff --git a/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee b/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee
index 08c447960..8e40c64f5 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee
@@ -7,9 +7,9 @@ class App.UiElement.ticket_selector
       ticket:
         name: 'Ticket'
         model: 'Ticket'
-      #article:
-      #  name: 'Article'
-      #  model: 'TicketArticle'
+      article:
+        name: 'Article'
+        model: 'TicketArticle'
       customer:
         name: 'Customer'
         model: 'User'
diff --git a/app/assets/javascripts/app/controllers/job.coffee b/app/assets/javascripts/app/controllers/job.coffee
index 3d29dc0ee..a7fff60bf 100644
--- a/app/assets/javascripts/app/controllers/job.coffee
+++ b/app/assets/javascripts/app/controllers/job.coffee
@@ -23,7 +23,7 @@ class Index extends App.ControllerContent
           { name: 'New Scheduler', 'data-type': 'new', class: 'btn--success' }
         ]
       container: @el.closest('.content')
-      #large: true
+      large: true
     )
 
 App.Config.set('Job', { prio: 3400, name: 'Scheduler', parent: '#manage', target: '#manage/job', controller: Index, role: ['Admin'] }, 'NavBarAdmin')
diff --git a/app/assets/javascripts/app/controllers/trigger.coffee b/app/assets/javascripts/app/controllers/trigger.coffee
index 251143ccf..b58841385 100644
--- a/app/assets/javascripts/app/controllers/trigger.coffee
+++ b/app/assets/javascripts/app/controllers/trigger.coffee
@@ -23,7 +23,7 @@ class Index extends App.ControllerContent
           { name: 'New Trigger', 'data-type': 'new', class: 'btn--success' }
         ]
       container: @el.closest('.content')
-      #large: true
+      large: true
     )
 
 App.Config.set('Trigger', { prio: 3300, name: 'Trigger', parent: '#manage', target: '#manage/trigger', controller: Index, role: ['Admin'] }, 'NavBarAdmin')
diff --git a/app/assets/javascripts/app/models/ticket_article.coffee b/app/assets/javascripts/app/models/ticket_article.coffee
index 736a2b785..1eb27461f 100644
--- a/app/assets/javascripts/app/models/ticket_article.coffee
+++ b/app/assets/javascripts/app/models/ticket_article.coffee
@@ -3,19 +3,19 @@ class App.TicketArticle extends App.Model
   @extend Spine.Model.Ajax
   @url: @apiPath + '/ticket_articles'
   @configure_attributes = [
-      { name: 'ticket_id',      display: 'TicketID',    null: false, readonly: 1, },
+      { name: 'ticket_id',      display: 'TicketID',    null: false, readonly: 1, searchable: false },
       { name: 'from',           display: 'From',        tag: 'input',    type: 'text', limit: 100, null: false },
       { name: 'to',             display: 'To',          tag: 'input',    type: 'text', limit: 100, null: true },
       { name: 'cc',             display: 'Cc',          tag: 'input',    type: 'text', limit: 100, null: true },
       { name: 'subject',        display: 'Subject',     tag: 'input',    type: 'text', limit: 100, null: true },
-      { name: 'body',           display: 'Text',        tag: 'textarea', rows: 5,      limit: 100, null: false },
+      { name: 'body',           display: 'Text',        tag: 'textarea', rows: 5,      limit: 100, null: false, searchable: false },
       { name: 'type_id',        display: 'Type',        tag: 'select',   multiple: false, null: false, relation: 'TicketArticleType', default: '' },
       { name: 'sender_id',      display: 'Sender',      tag: 'select',   multiple: false, null: false, relation: 'TicketArticleSender', default: '' },
       { name: 'internal',       display: 'Visibility',  tag: 'radio',  default: false,  null: true, options: { true: 'internal', false: 'public' } },
       { name: 'created_by_id',  display: 'Created by',  relation: 'User', readonly: 1 },
-      { name: 'created_at',     display: 'Created',     tag: 'datetime', readonly: 1 },
-      { name: 'updated_by_id',  display: 'Updated by',  relation: 'User', readonly: 1 },
-      { name: 'updated_at',     display: 'Updated',     tag: 'datetime', readonly: 1 },
+      { name: 'created_at',     display: 'Created',     tag: 'datetime', readonly: 1, searchable: false },
+      { name: 'updated_by_id',  display: 'Updated by',  relation: 'User', readonly: 1, searchable: false },
+      { name: 'updated_at',     display: 'Updated',     tag: 'datetime', readonly: 1, searchable: false },
     ]
 
   uiUrl: ->
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 1caf3e1c6..67e297ef9 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -726,6 +726,7 @@ perform changes on ticket
         }
 
         # get subject
+        value['subject'].gsub!(/\#\{config\.(.+?)\}/, '<%= c "\\1", false %>')
         value['subject'].gsub!(/\#\{(.+?)\}/, '<%= d "\\1", false %>')
         subject = NotificationFactory::Mailer.template(
           templateInline: value['subject'],
@@ -734,6 +735,7 @@ perform changes on ticket
         )
         subject = subject_build(subject)
 
+        value['body'].gsub!(/\#\{config\.(.+?)\}/, '<%= c "\\1", true %>')
         value['body'].gsub!(/\#\{(.+?)\}/, '<%= d "\\1", true %>')
         body = NotificationFactory::Mailer.template(
           templateInline: value['body'],
diff --git a/app/models/transaction/trigger.rb b/app/models/transaction/trigger.rb
index d2dfb9f6d..d79f4389a 100644
--- a/app/models/transaction/trigger.rb
+++ b/app/models/transaction/trigger.rb
@@ -49,16 +49,33 @@ class Transaction::Trigger
         condition.delete('ticket.action')
       end
 
+      # check if selector is matching
       condition['ticket.id'] = {
         operator: 'is',
         value: ticket.id,
       }
+      if article
+        condition['article.id'] = {
+          operator: 'is',
+          value: article.id,
+        }
+      end
+
       ticket_count, tickets = Ticket.selectors(condition, 1)
       next if ticket_count == 0
       next if tickets.first.id != ticket.id
 
+      # check if min one article attribute is used
+      article_selector = false
+      trigger.condition.each do |key, _value|
+        (object_name, attribute) = key.split('.', 2)
+        next if object_name != 'article'
+        next if attribute == 'id'
+        article_selector = true
+      end
+
       # check in min one attribute has changed
-      if @item[:type] == 'update'
+      if @item[:type] == 'update' && !article_selector
         match = false
         trigger.condition.each do |key, _value|
           (object_name, attribute) = key.split('.', 2)
diff --git a/db/seeds.rb b/db/seeds.rb
index b4a90f59b..f86b4592a 100644
--- a/db/seeds.rb
+++ b/db/seeds.rb
@@ -3856,6 +3856,81 @@ Scheduler.create_or_update(
   created_by_id: 1,
 )
 
+Trigger.create_or_update(
+  name: 'auto reply (on new tickets)',
+  condition: {
+    'ticket.action' => {
+      'operator' => 'is',
+      'value' => 'create',
+    },
+    'ticket.state_id' => {
+      'operator' => 'is not',
+      'value' => '4',
+    },
+    'article.type_id' => {
+      'operator' => 'is',
+      'value' => [
+        Ticket::Article::Type.lookup(name: 'email').id,
+        Ticket::Article::Type.lookup(name: 'phone').id,
+        Ticket::Article::Type.lookup(name: 'web').id,
+      ],
+    },
+  },
+  perform: {
+    'notification.email' => {
+      'body' => '<p>Your request (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p>
+<br/>
+<p>To provide additional information, please reply to this email or click on the following link:
+<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
+</p>
+<br/>
+<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
+      'recipient' => 'ticket_customer',
+      'subject' => 'Thanks for your inquiry (#{ticket.title})',
+    },
+  },
+  active: true,
+  created_by_id: 1,
+  updated_by_id: 1,
+)
+Trigger.create_or_update(
+  name: 'auto reply (on follow up of tickets)',
+  condition: {
+    'ticket.action' => {
+      'operator' => 'is',
+      'value' => 'update',
+    },
+    'article.sender_id' => {
+      'operator' => 'is',
+      'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
+    },
+    'article.type_id' => {
+      'operator' => 'is',
+      'value' => [
+        Ticket::Article::Type.lookup(name: 'email').id,
+        Ticket::Article::Type.lookup(name: 'phone').id,
+        Ticket::Article::Type.lookup(name: 'web').id,
+      ],
+    },
+  },
+  perform: {
+    'notification.email' => {
+      'body' => '<p>Your follow up for (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p>
+<br/>
+<p>To provide additional information, please reply to this email or click on the following link:
+<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
+</p>
+<br/>
+<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
+      'recipient' => 'ticket_customer',
+      'subject' => 'Thanks for your follow up (#{ticket.title})',
+    },
+  },
+  active: true,
+  created_by_id: 1,
+  updated_by_id: 1,
+)
+
 # reset primary key sequences
 if ActiveRecord::Base.connection_config[:adapter] == 'postgresql'
   ActiveRecord::Base.connection.tables.each do |t|
diff --git a/test/unit/ticket_trigger_test.rb b/test/unit/ticket_trigger_test.rb
index 3047073a6..f669ee791 100644
--- a/test/unit/ticket_trigger_test.rb
+++ b/test/unit/ticket_trigger_test.rb
@@ -369,12 +369,30 @@ class TicketTriggerTest < ActiveSupport::TestCase
           'operator' => 'is',
           'value' => 'create',
         },
+        'ticket.state_id' => {
+          'operator' => 'is not',
+          'value' => '4',
+        },
+        'article.type_id' => {
+          'operator' => 'is',
+          'value' => [
+            Ticket::Article::Type.lookup(name: 'email').id,
+            Ticket::Article::Type.lookup(name: 'phone').id,
+            Ticket::Article::Type.lookup(name: 'web').id,
+          ],
+        },
       },
       perform: {
         'notification.email' => {
-          'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}',
+          'body' => '<p>Your request (Ticket##{ticket.number}) has been received and will be reviewed by our support staff.<p>
+<br/>
+<p>To provide additional information, please reply to this email or click on the following link:
+<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
+</p>
+<br/>
+<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
           'recipient' => 'ticket_customer',
-          'subject' => 'Thanks for your inquiry (#{ticket.title})!',
+          'subject' => 'Thanks for your inquiry (#{ticket.title})',
         },
       },
       disable_notification: true,
@@ -384,6 +402,44 @@ class TicketTriggerTest < ActiveSupport::TestCase
     )
 
     trigger2 = Trigger.create_or_update(
+      name: 'auto reply (on follow up of tickets)',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'update',
+        },
+        'article.sender_id' => {
+          'operator' => 'is',
+          'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
+        },
+        'article.type_id' => {
+          'operator' => 'is',
+          'value' => [
+            Ticket::Article::Type.lookup(name: 'email').id,
+            Ticket::Article::Type.lookup(name: 'phone').id,
+            Ticket::Article::Type.lookup(name: 'web').id,
+          ],
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => '<p>Your follow up for (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p>
+<br/>
+<p>To provide additional information, please reply to this email or click on the following link:
+<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
+</p>
+<br/>
+<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your follow up (#{ticket.title})',
+        },
+      },
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    trigger3 = Trigger.create_or_update(
       name: 'not matching',
       condition: {
         'ticket.action' => {
@@ -408,80 +464,131 @@ class TicketTriggerTest < ActiveSupport::TestCase
       updated_by_id: 1,
     )
 
-    # ticket #1
-    ticket1 = Ticket.create(
-      title: 'test auto reply 1',
-      group: Group.lookup(name: 'Users'),
-      customer_id: customer1.id,
-      state: Ticket::State.lookup(name: 'new'),
-      priority: Ticket::Priority.lookup(name: '2 normal'),
+    # process mail without Precedence header
+    content = IO.binread('test/fixtures/ticket_trigger/mail1.box')
+    ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content)
+
+    assert_equal('aaäöüßad asd', ticket_p.title)
+    assert_equal('Users', ticket_p.group.name)
+    assert_equal('new', ticket_p.state.name)
+    assert_equal(2, ticket_p.articles.count)
+    article_p = ticket_p.articles.last
+    assert_match('Thanks for your inquiry (aaäöüßad asd)', article_p.subject)
+    assert_match('Zammad <zammad@localhost>', article_p.from)
+    assert_no_match('config\.', article_p.body)
+    assert_match('http://zammad.example.com', article_p.body)
+    assert_no_match('ticket.', article_p.body)
+    assert_match(ticket_p.number, article_p.body)
+    assert_equal('text/html', article_p.content_type)
+
+    ticket_p.priority = Ticket::Priority.lookup(name: '2 normal')
+    ticket_p.save
+    Observer::Transaction.commit
+    assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
+    assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
+    assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
+    assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
+    assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify')
+
+    article_p = Ticket::Article.create(
+      ticket_id: ticket_p.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message note',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Agent'),
+      type: Ticket::Article::Type.find_by(name: 'note'),
       updated_by_id: 1,
       created_by_id: 1,
     )
-    assert(ticket1, 'ticket1 created')
-
-    assert_equal('test auto reply 1', ticket1.title, 'ticket1.title verify')
-    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
-    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
-    assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
-
     Observer::Transaction.commit
+    assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
+    assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
+    assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
+    assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
+    assert_equal(3, ticket_p.articles.count, 'ticket_p.articles verify')
 
-    ticket1 = Ticket.lookup(id: ticket1.id)
-    assert_equal('test auto reply 1', ticket1.title, 'ticket1.title verify')
-    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
-    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
-    assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
-
-    ticket1.priority = Ticket::Priority.lookup(name: '2 normal')
-    ticket1.save
-
-    Observer::Transaction.commit
-
-    assert_equal('test auto reply 1', ticket1.title, 'ticket1.title verify')
-    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
-    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
-    assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
-    assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
-
-    # ticket #2
-    ticket2 = Ticket.create(
-      title: 'test auto reply 2',
-      group: Group.lookup(name: 'Users'),
-      customer_id: customer2.id,
-      state: Ticket::State.lookup(name: 'new'),
-      priority: Ticket::Priority.lookup(name: '2 normal'),
+    article_p = Ticket::Article.create(
+      ticket_id: ticket_p.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message note',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Agent'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
       updated_by_id: 1,
       created_by_id: 1,
     )
-    assert(ticket2, 'ticket2 created')
-
-    assert_equal('test auto reply 2', ticket2.title, 'ticket2.title verify')
-    assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
-    assert_equal('new', ticket2.state.name, 'ticket2.state verify')
-    assert_equal(0, ticket2.articles.count, 'ticket2.articles verify')
-
     Observer::Transaction.commit
+    assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
+    assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
+    assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
+    assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
+    assert_equal(4, ticket_p.articles.count, 'ticket_p.articles verify')
 
-    ticket2 = Ticket.lookup(id: ticket2.id)
-    assert_equal('test auto reply 2', ticket2.title, 'ticket2.title verify')
-    assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
-    assert_equal('new', ticket2.state.name, 'ticket2.state verify')
-    assert_equal(1, ticket2.articles.count, 'ticket2.articles verify')
-    article1 = ticket2.articles.last
-    assert_match('Thanks for your inquiry (test auto reply 2)!', article1.subject)
-    assert_equal('text/html', article1.content_type)
-
-    ticket2.priority = Ticket::Priority.lookup(name: '2 normal')
-    ticket2.save
-
+    article_p = Ticket::Article.create(
+      ticket_id: ticket_p.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message note',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
     Observer::Transaction.commit
+    assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
+    assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
+    assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
+    assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
+    assert_equal(6, ticket_p.articles.count, 'ticket_p.articles verify')
 
-    assert_equal('test auto reply 2', ticket2.title, 'ticket2.title verify')
-    assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
-    assert_equal('new', ticket2.state.name, 'ticket2.state verify')
-    assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
-    assert_equal(1, ticket2.articles.count, 'ticket2.articles verify')
+    article_p = ticket_p.articles.last
+    assert_match('Thanks for your follow up (aaäöüßad asd)', article_p.subject)
+    assert_match('Zammad <zammad@localhost>', article_p.from)
+    assert_no_match('config\.', article_p.body)
+    assert_match('http://zammad.example.com', article_p.body)
+    assert_no_match('ticket.', article_p.body)
+    assert_match(ticket_p.number, article_p.body)
+    assert_equal('text/html', article_p.content_type)
+
+    ticket_p.state = Ticket::State.lookup(name: 'open')
+    ticket_p.save
+    article_p = Ticket::Article.create(
+      ticket_id: ticket_p.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message note',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+    assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
+    assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
+    assert_equal('open', ticket_p.state.name, 'ticket_p.state verify')
+    assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
+    assert_equal(8, ticket_p.articles.count, 'ticket_p.articles verify')
+
+    article_p = ticket_p.articles.last
+    assert_match('Thanks for your follow up (aaäöüßad asd)', article_p.subject)
+    assert_match('Zammad <zammad@localhost>', article_p.from)
+    assert_no_match('config\.', article_p.body)
+    assert_match('http://zammad.example.com', article_p.body)
+    assert_no_match('ticket.', article_p.body)
+    assert_match(ticket_p.number, article_p.body)
+    assert_equal('text/html', article_p.content_type)
 
     # process mail without Precedence header
     content = IO.binread('test/fixtures/ticket_trigger/mail1.box')